Pozdrav dragi svi
Željeli bismo pojasniti hronologiju događaja:
21.05.2021 - registracija računa
22.05.2021 - uspješan polog i zahtjev za povlačenje
23.05.2021 - otkazivanje prijave, zahtjev za provjeru i blokada depozita
28.05.2021 - odbijanje plaćanja, otpis prije depozita i blokada računa, povrat depozita
Kao što vidite na snimku zaslona, naznačen je iznos pologa. I igrač je potvrdio svoj prijem.
Da, naravno, poslali smo poruku i naznačili da smo u slučaju dodatnih pitanja uvijek u kontaktu.
"Obavještavamo vas da smo otkazali vaš zahtjev za povlačenje. Prilikom pregleda vašeg zahtjeva primijetili smo da ste prekršili uvjete našeg kasina"
Plejer je koristio mobilnu aplikaciju. Možda mobilna IP adresa davatelja usluga nije pokrivena našim ip izuzecima. Takođe je nemoguće odabrati Italiju na listi zemalja tokom registracije - ali geolokacija automatski povlači zemlju prema gore.
Pokušali smo stvoriti račun i on ne prikazuje Italiju.
Takođe, prilikom registracije molimo da pročitate pravila i potvrdite da prihvatate naše uslove.
U pravilu 4. Nadležnost označavamo zemlje koje nisu prihvaćene. Također tražimo da ne stvaramo račun, jer će u protivnom biti blokiran.
4. Nadležnost
4.4. Kompanija ne dozvoljava otvaranje računa i polaganje novca građanima iz sljedećih zemalja: SAD, Francuska, Holandija i Italija. Ovu listu kompanija može ažurirati bez prethodne najave u bilo koje vrijeme. Slažete se da nećete kreirati račun u gore navedenim jurisdikcijama. U suprotnom, bit ćemo prisiljeni blokirati vaš račun. Kompanija odlučuje o povlačenju sa blokiranih računa u skladu sa jednostranim odredbama.
Slottica Team
Hello dear All
We would like to clarify the chronology of events:
21.05.2021 - an account registration
22.05.2021 - an successful deposit and a withdrawal request
23.05.2021 - cancellation of the application, request for verification and block of deposits
28.05.2021 - refusal to pay, write-off before the deposit and block account, refund of the deposit
As you can see in the screenshot, the amount of the deposit is indicated. And the player confirmed its receipt.
Yes, of course, we sent a message and indicated that if you have any additional questions, we are always in touch.
"Please be informed that we have canceled your withdrawal request. When reviewing your request, we noticed that you violated the terms of our Casino"
The player has used the Mobile app. Maybe the mobile IP address of the provider is not covered by our ip exceptions. It is also impossible to choose Italy in the list of countries during registration - but the geolocation pulls the country up automatically.
We tried to create an account and it doesn't display Italy.
Also, when registering, we ask to read the rules and confirm that you accept our terms.
In the rule 4. Jurisdiction we indicate countries that are not accepted. We also ask not to create an account, otherwise it will be blocked.
4. Jurisdiction
4.4. The Company does not allow to create an account and deposit money to the citizens from the following countries: United States, France, Netherlands and Italy. This list can be updated by the Company without prior notice at any time. You agree that you will not create an account in the abovementioned jurisdictions. Otherwise, we will be forced to block your account. The Company decides about withdrawals from blocked accounts in accordance with unilateral provisions.
Slottica Team
Automatski prevedeno: