Dragi Burton1104,
Hvala vam na odgovoru.
Međutim, bojim se da niste odgovorili na moja prethodna pitanja, a pojavilo se i nekoliko novih.
„ Koliko je uspešno isplaćeno na vaš način plaćanja i koji je trenutno sporni iznos?
Da li su/Da li su dalja plaćanja vršena u skladu sa Uslovima i odredbama kazina? Ako da, i kazino ispunjava svoja pravila za isplate, da li mogu da smatram da je problem rešen ili postoji još nešto sa čime mogu da vam pomognem?
Ako postoji preostali iznos koji biste želeli da podignete ili postoje aktivna povlačenja na čekanju, da li biste želeli da sačekam dok se ceo iznos potpuno ne povuče ili mogu da zatvorim slučaj?
Ako iz nekog razloga ne želite da date neku informaciju javno, molim vas, javite mi, a ja ću vašu objavu označiti kao „osetljivu", dakle skrivenu od javnosti i vidljivu samo uključenima. Nema problema. "
Dodatno:
- Ako sam dobro razumeo, nedavno ste postali VIP član, tako da se na vaš nalog primenjuju samo standardna ograničenja povlačenja i o tome ste obavešteni
- Deo vašeg dobitka je izgubljen igranjem
- Ništa ne ukazuje na to da kazino nije poštovao svoja pravila, a kada su neka od povlačenja kasnila, to je prouzrokovao provajder plaćanja treće strane, na koji kazino ne može da utiče
- Zahtevom za povlačenje putem drugog načina plaćanja, prihvatili ste vreme obrade
Zašto ste tražili povlačenje putem drugog načina plaćanja ako znate da je to bolje/brže preko MiFiniti-a? Bojim se da onda nema smisla žaliti se na to.
Kada je na vašem nalogu bilo aktivno stanje i kazino je normalno obrađivao vaša poslednja povlačenja, da li su ona obrađena u vremenskim okvirima navedenim u njegovim odredbama i uslovima ili odeljcima koji objašnjavaju plaćanja?
Ako biste mogli da pogodite koliko vam je kazino mogao da plati mesečno (približno), koliko biste rekli?
Standardno je pravilo da onlajn kazina u proseku plaćaju 10.000 evra mesečno i mi ga u potpunosti prihvatamo. U slučaju da je kazino bio u mogućnosti da isplaćuje toliki iznos mesečno, tu uopšte ne vidim problem. Dakle, ako je bilo tako, mogu li smatrati da je stvar zatvorena?
Štaviše, ako je bilo koji deo vašeg dobitka izgubljen igranjem u kazinu, dok je kazino ispunio vreme obrade za isplate ili nije mogao da utiče na proces – to nije bila greška kazina – nažalost, nijedan onlajn kazino ne bi vratio izgubljeno dobitke.
Na kraju, ali ne i najmanje važno, imajte na umu da ako ne odgovorite na moja pitanja dovoljno i jasno, žalba će biti zatvorena/odbijena zbog nesaradnje sa vaše strane.
Hvala na razumevanju. Radujemo se što ću čuti jasne odgovore od vas.
Dear Burton1104,
Thank you for your reply.
However, I am afraid you have not answered my previous questions, and also, a few new ones arose.
"How much has successfully been paid out to your payment method, and what is the current disputed amount?
Were/Are further payments made in accordance with the casino's Terms and Conditions? If yes, and the casino meets its rules for withdrawals, can I consider the issue sorted out, or is there anything else I can help you with?
If there is any remaining balance that you would like to withdraw or there are active pending withdrawals, would you like me to wait until the whole amount is completely withdrawn, or I can close the case?
If you do not want to provide some information publicly for some reason, please, let me know, and I will mark your post as "sensitive", so hidden from the public, and visible only to the involved. No problem."
In addition:
- If I understand it correctly, you became a VIP member recently, so only standard withdrawal limits are applied to your account, and you were informed about it
- Part of your winnings were lost by playing
- Nothing indicates that the casino did not comply with its rules, and when some of the withdrawals were delayed, it was caused by a 3rd party payment provider, which the casino cannot influence
- By requesting a withdrawal by a different payment method, you accepted its processing times
Why did you request a withdrawal via another payment method if you know that it is better/faster via MiFinity? I am afraid that then it does not make sense to complain about it.
When there was an active balance in your account and the casino was processing your last withdrawals normally, were they processed within the time frames stated in its Terms and Conditions or sections explaining payments?
If you could guess how much was the casino able to pay you per month (approximately), how much would you say it was?
It is an industry-standard rule that online casinos pay €10,000 per month on average, and we fully accept it. In case the casino was able to pay out such an amount per month, I cannot see an issue there at all. So, if it was like that, can I consider the matter closed?
Furthermore, if any portion of your winnings were lost by playing in the casino, while the casino met its processing times for withdrawals or it could not influence the process - it was not the casino's fault - unfortunately, no online casino would have returned the lost winnings.
Last but not least, please note if you fail to respond to my questions sufficiently and clearly, the complaint will be closed/rejected due to non-cooperation on your side.
Thank you for your understanding. Looking forward to hearing clear answers from you.
Izmenjeno od strane Casino Guru administratora
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