Zdravo, potrebna mi je pomoć Guru tima, uprkos recenzijama, ipak sam preuzeo rizik da napravim depozit u ovom kazinu kako bih povukao novac koji sam prethodno osvojio od bonusa bez depozita. Nije bilo nikakvih problema sa moje strane, proverio sam ovo u službi za podršku, u potpunosti verifikovao račun i onda dobio pismo od KIC-a da im moram dati bankovne podatke o sebi, šta? Zašto su im potrebni moji bankovni podaci, a ja živim u ZND, banke ovde ne daju takve informacije, nisam izvršio depozit sa bankovne kartice i nisam zahtevao povlačenje na nju, zašto im treba moja bankovna kartica? Svaki pokušaj kontaktiranja KIC-a je besmislen, oni sistematski ignorišu mejl, jer su to pokušali da urade da verifikuju nalog, ali su onda sami pronašli potrebna dokumenta. Ja očigledno nisam prvi klijent iz ZND, oni odlično poznaju situaciju u našim zemljama, pa se trude da igračima ne isplate dobitak?
Ranije sam čekao 3 dana na povlačenje sredstava, ali su me ignorisali dok nisam počeo da pišem službi podrške, nakon nekog vremena dobio sam ovu poruku od KIC-a.
Ako je reč o Piastrik-u, na koji sam tražio povlačenje i sa kojeg sam uplatio depozit, nema podataka koji potvrđuju moje mesto stanovanja, čak i ako je račun verifikovan.
Hello, I need help from the Guru team, despite the reviews, I still took the risk of making a deposit at this casino in order to withdraw the money I had previously won from the no deposit bonus. There were no problems on my part, I checked this with the support service, fully verified the account and then received a letter from KYC saying that I must provide them with banking information about myself, what? Why do they need my banking information, and I live in the CIS, banks here do not provide such information, I did not make a deposit from a bank card and did not require withdrawal to it, why do they need my bank card? Any attempt to contact KYC is pointless, they systematically ignore the email, as they tried to do this to verify the account, but then found the necessary documents themselves. I’m clearly not the first client from the CIS, they know the situation in our countries very well, so they are trying not to pay the players their winnings?
Previously, I had already waited 3 days for the withdrawal of funds, but they ignored me until I started writing to the support service, after some time I received this message from KYC.
If we are talking about Piastrix, to which I requested a withdrawal and from which I made a deposit, there is no information confirming my place of residence, even if the account is verified.
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