Zdravo
Registrovao sam nalog u spinfever kazinu u subotu 7. septembra. Deponovao sam 0,046006 ethereum-a i učestvovao u 100% bonusu dobrodošlice. Imao sam sreće što sam ispunio uslov za klađenje i osigurao da sam igrao u igri koja ispunjava uslove sa iznosima okreta ispod maksimalno dozvoljenog prema uslovima i odredbama bonusa.
kasnije u subotu podneo sam zahtev za povlačenje od 0,36151 ethereum-a (oko 840 USD). Uporedo sa ovim povlačenjem podneo sam i svoje POA i POI dokumente, kao i selfi sa pasošem. Dobio sam e-poruku u kojoj me obaveštava da je isplata novca tada na čekanju.
u nedelju sam otkrio da mi je nalog onemogućen. Kontaktirao sam podršku koja me je obavestila da je moj nalog trajno zatvoren. Takođe su mi rekli da moram da pošaljem selfi sa ličnom kartom, sa laktom i šakom koji se vide na fotografiji dok stojim ispred svoje kuće.
Ovi uslovi verifikacije izgledaju kao nepotrebno nametljivi i predatorska strategija koju kazino koristi da ne isplati. Podneo sam legitimne lične dokumente. Selfi ispred moje kuće bio bi besmislen i bizaran zahtev. Na vratima nema broja, isto tako bih mogao da se fotografišem ispred bilo koje zgrade i tvrdim da je to moja kuća. Pored toga, sada sam odsutan zbog univerziteta, tako da je to nešto što jednostavno ne mogu da ponudim.
Koristio sam samo jednom ovaj kazino, zabrinjavajuće je da bi ovaj kazino preduzeo takve mere za nešto što je trivijalan iznos pošteno osvojenog novca.
hvala vam na pomoći oko ovog pitanja.
Hello
I registered an account with spinfever casino on Saturday the 7th of September. I deposited 0.046006 ethereum and participated in the 100% welcome bonus. I was fortunate to have completed the wagering requirement and ensured I played on an eligible game with spin amounts below the maximum allowed as per the bonus terms and conditions.
later on the Saturday I submitted a withdrawal request of 0.36151 ethereum (approx 840usd). Alongside this withdrawal I submitted my POA and POI documents as well as a selfie with my passport. I received an email informing me that the cash out was then pending.
on Sunday I discovered that my account had been disabled. I contacted support whom informed me that my account had been permanently closed. They have also said that I must submit a selfie with my ID, with my elbow and hand visible in the photo whilst standing in front of my house.
These verification conditions come across as unnecessarily intrusive and a predatory strategy used by the casino to not pay out. I have submitted legitimate ID documents. A selfie infront of my house would be meaningless and a bizarre request. There is no number on the door, I could just as well take a photo in front of any building and claim it is my house. Additionally I am now away for university so this is something I simply can’t supply.
I have only used this casino once, it is concerning that this casino would undertake such measures for what is a trivial amount of fairly won money.
thank you for your assistance with the matter.
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