Zdravo Akkkk , drago mi je!
Zovem se Matej i pomagaću vam u ovom slučaju. Daću sve od sebe da vam pomognem da rešite ovaj problem što je pre moguće.
Pošto nismo dobili dokaze o vašim prethodnim zahtevima za zatvaranje naloga, koji bi pominjali zavisnost od kockanja, mislim da bi najbolji korak ka rešavanju ove žalbe bio da se krene od samog početka procesa samoisključenja.
Kada se prijavljujete za samoisključivanje, jasno navedite razlog za deaktivaciju vašeg naloga i navedite vremenski period. Takođe, imejl „Subject" treba da bude jasno označen i lako prepoznatljiv pošto kazino podrška prima mnogo zahteva dnevno. Ako je označeno vidljivo, imaćete veće šanse da vaš zahtev bude odobren što je pre moguće.
Primer poruke koju možete poslati kazinu:
Naslov e-pošte: Zahtev za samoisključivanje
Podaci o igraču:
ime:
prezime:
Rođenje:
Prijava u kazino:
E-mail adresa:
„Pozdrav kazino Spinanga,
Pišem da vas obavestim da želim da odmah i na neodređeno vreme isključim iz ovog kazina i da za ceo život ne primam bilo kakav marketinški materijal u vezi sa kockanjem.
Razlog moje odluke je taj što bolujem od zavisnosti od kockanja.
Potvrđujem da mi neće biti dozvoljeno da poništim svoje samoisključivanje i da se samoisključenje ne može ukinuti pre isteka dogovorenog perioda."
Molimo pošaljite još jedan e-mail sa gore navedenim tekstom na support@spinanga.com (molim vas i da mi pošaljete CC na matej.l@casino.guru u kopiji) i obaveštavajte me o svakom daljem razvoju događaja. Hvala vam unapred na strpljenju i saradnji.
Hello Akkkk, nice to meet you!
My name is Matej, and I will be assisting you with this case. I'll do my best to help you resolve this issue as soon as possible.
Sincewe have not received the evidence of your previous account closure requests, that would mention gambling addiction, I think the best step towards the resolution of this complaint would be to start from the very beginning of the proces for self-exclusion.
When applying for the self-exclusion, please clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.
Example of a message you can send to the casino:
Email subject: Self-exclusion Request
Player’s info:
First name:
Last name:
DOB:
Casino login:
E-mail address:
"Greetings Spinanga Casino,
I’m writing to inform you that I wish to exclude immediately and indefinitely from this casino and from receiving any gambling-related marketing material for a lifetime.
The reason for my decision is that I am suffering from gambling addiction.
I acknowledge that I will not be allowed to rescind my self-exclusion and that the self-exclusion cannot be lifted before the end of the agreed period."
Please send another e-mail with the text stated above to support@spinanga.com (please also CC me at matej.l@casino.guru in the copy) and keep me informed about any further developments. Thank you for your patience and cooperationin advance.
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