Igrač iz Nemačke je zatražio povlačenje otprilike tri nedelje pre podnošenja ove žalbe. Nažalost, dobici još nisu primljeni. Ova žalba je zatvorena kao nerešena jer je kazinu dato dovoljno vremena da se pozabavi i popravi probleme sa povlačenjem.
The player from Germany has requested a withdrawal approximately three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. This complaint was closed as unresolved as the casino was given sufficient time to address and rectify the withdrawal problems.
Igrač iz Nemačke je zatražio povlačenje otprilike tri nedelje pre podnošenja ove žalbe. Nažalost, dobici još nisu primljeni. Ova žalba je zatvorena kao nerešena jer je kazinu dato dovoljno vremena da se pozabavi i popravi probleme sa povlačenjem.
Zdravo dragi Casinoguru tim,
Igrao sam sa bonusom na depozit i pobedio i nakon klađenja sam unovčio saldo.
Deponovao sam 150€ i nisam se kladio iznad pravila maksimalne opklade od 5€.
Nažalost, ne mogu da proverim u svom profilu kada sam zahtevao uplatu tačno jer se to ne prikazuje u profilu i istoriji, a agent u live chatu nije mogao da mi da podatke jer nema ovlašćenje za to. Moje prvo povlačenje od 495 € je odobreno i prema istoriji kazina na 2023-03-10 12:57:14 povlačenje | noda 495,00 poslato. ali nisam primio kredit do danas prema bankovnoj transakciji trebalo bi da prođe najviše 5 dana, nažalost, 5 dana je prekoračeno, a kredit još nisam dobio.
Morate imati na umu da pre nego što moja transakcija od 495€ bude poslata, ona je još uvek u statusu na čekanju i trebalo je oko 5 radnih dana da bude odobrena. Tako da ne mogu tačno da kažem kada sam se prijavio za svoju prvu isplatu od 495 € i da proverim kada sam se prijavio za to, nažalost ne mogu da pogledam ni istoriju igre jer se ne može otvoriti. Već sam to isprobao i izbrisao kolačiće i keš memoriju i više puta sam se prijavio i odjavio, bezuspešno. Okvirni period za podnošenje zahteva za kredit od 495 evra bio je od 27.02.2023. do 3.3.2023.
odobrenje 2023-03-10 12:57:14 povući | noda 495.00 live chat (agent) bi mi mogao ovo reći.
Zabrinut sam za svoj dobitak i poslat novac koji još nije stigao
Voleo bih da vam pošaljem svoj bankovni izvod kako bih mogao da dokažem da nije stigao novac od 495€.
Molim njihovu pomoć, saradnju i iskreno im se zahvaljujem
Srdačan pozdrav i ugodan vikend
thomas h
Hello dear Casinoguru team,
I played with a deposit bonus and won and after wagering I cashed in the balance.
I deposited €150 and did not bet over €5 max bet rule.
Unfortunately I can not check in my profile when I requested the payment exactly because it is not displayed in the profile and in the history, and the agent in the live chat could not give me the information because he has no authorization for it. My first withdrawal of €495 was approved and according to casino historie on 2023-03-10 12:57:14 withdraw | noda 495.00 sent. but i have not received the credit until today according to the bank transaction it should take a maximum of 5 days unfortunately the 5 days are exceeded and i have not received the credit yet.
You have to keep in mind that before my transaction of 495€ will be sent, it is still in a pending status and it took about 5 working days to be approved. So I can't say exactly when I applied for my first payout of €495 and check when I applied for it, unfortunately I can't look at the game history either because it can't be opened. I've already tried it and deleted my cookies and cache and I've logged in and out multiple times, to no avail. The approximate period for applying for a credit of €495 was from 02/27/2023 to 03/03/2023
approval on 2023-03-10 12:57:14 withdraw | noda 495.00 the live chat (agent) could tell me this.
I'm worried about my winnings and the money sent that hasn't arrived yet
I would be willing to send you my bank statement so that I can prove that no money of 495€ has arrived.
I ask for their help, cooperation and thank them sincerely
Kind regards and have a nice weekend
thomas h
Hallo guten Tag liebes Casinoguru Team,
Ich habe mit einem Einzahlbonus gespielt und gewonnen und nach dem Umsetzen habe ich das Guthaben zu Kasse gebracht.
Ich habe 150€ eingezahlt und nicht über 5€ max bet regel gewettet.
Leider kann ich in meinem Profile nicht nachschauen wann ich die auszahlung ganz genau beantragt habe weil dies nicht angezeigt wird im Profile und in der Hystorie , und der Agent im Live chat konnte mir die auskunft nicht geben weil er keine autorisierung dafür hat . Meine erste auszahlung in höhe von 495€ wurde genehmig und laut casino hystorie am 2023-03-10 12:57:14 withdraw | noda 495.00 gesendet. aber ich habe bis heute das Guthaben nicht erhalten laut banktransaktion drüfte es maximal 5 tage dauern leider werden die 5 tage überschritten und das guthaben habe ich noch nicht erhalten.
Man muss bedenken das bevor meine transaktion in höhe von 495€ gesendet wird ist diese noch in einem pending status und diese hat ungefähr auch 5 werktage gedauert bis diese genehmigt wurden ist. daher kann ich nicht ganz genau nennen und nachschauen wann meine 1. Auszahlung in höhe von 495€ ich zur auszahlung beantragt habe, leider kann ich auch keine Spielhystorie anschauen da sich das nicht öffnen lässt ich habe es schon versucht und meine cookies und chache gelöscht und mich mehrmals eingeloggt und ausgeloggt, leider ohne erfolg. Ungefährer zeitraum der beantragung vom guthaben in höhe von 495€ war am 27.02.2023 bis 03.03.2023
genehigung am 2023-03-10 12:57:14 withdraw | noda 495.00 dies konnter mir der livechat (agent) sagen.
Ich mache mir sorgen um mein Gewinn und um das gesendete Geld das noch nicht angekommen ist,
Ich wäre bereit meine Kontoauszug der Bank ihnen zu zu senden damit ich beweißen kann das kein Geld in höhe von 495€ angekommen ist.
Ich bitte um ihre Hilfe, Mitarbeit und danke ihnen herzlich
Mit freundlichen Grüßen und ein schönes Wochenende
Thomas h.
Dragi thomash95,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše odloženo povlačenje. Da li sam dobro razumeo da je vaša uplata još uvek na čekanju na nalogu bez obrade? Da li je u pitanju interni problem sa sistemom kazina ili je povezan samo sa vašim nalogom?
Sasvim je uobičajeno da povlačenju treba nekoliko dana ili čak nedelja da se u potpunosti obrađuju. To znači da može proći neko vreme pre nego što se novac pojavi na vašem računu. Pod pretpostavkom da ste uspešno završili KIC verifikaciju i da je vaše povlačenje odobreno, zaista verujem da je samo pitanje vremena kada ćete je dobiti.
Radujemo se Vašem odgovoru. Hvala unapred.
Srdačan pozdrav,
Petronela
Dear thomash95,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Zdravo dragi Casino Guru tim,
tačno je da je moja isplata zahtevana od pribl. 27.02.2023 do 03.03.2023 Ne mogu da vidim tačan datum i agent nije mogao da mi kaže ovu informaciju jer nije ovlašćen za to,
prva isplata ove nagrade u iznosu od 495€ je poslata na moj bankovni račun 10-03-2023,
nažalost nijedan kredit nije stigao na moj bankovni račun danas, 19-03-2023 (6 radnih dana).
U skladu sa uslovima, plaćanje će biti provereno i odobreno u roku od 1-2 radna dana. Nažalost, ukupan iznos je prekoračen i poslat novac bi takođe trebalo da stigne u roku od 2-3 radna dana. ni to nije bio slučaj.
KIC je kompletan sa mnom, isplata je takođe odobrena, dobio sam e-mail da se moj novac šalje, ali to je bilo pre 9 dana i nažalost do danas nisam dobio nikakav kredit.
Mogu da dam bankovne izvode bez ikakvih problema
Hvala vam puno na pomoći i saradnji, srdačan pozdrav
Tomas H*********
Hello dear Casino Guru team,
it is correct my payout was requested from approx. 27.02.2023 to 03.03.2023 I cannot see the exact date and the agent could not tell me this information because he is not authorized to do so,
the 1st payment of this prize amounting to 495€ was sent to my bank account on 10-03-2023,
unfortunately no credit came to my bank account today, 19-03-2023 (6 working days).
According to the terms and conditions, the payment will be checked and approved within 1-2 working days. Unfortunately, the total was overdrawn and the money sent should also come within 2-3 working days. this was not the case either.
KYC is complete with me, the payout was also approved, I received an e-mail that my money was being sent, but this was 9 days ago and unfortunately I have not received any credit until today.
I can provide bank statements without any problems
Thank you very much for your help and cooperation, best regards
Thomas H*******
Hallo guten tag liebes Casino Guru Team,
es ist richtig meine Auszahlung wurde ca. vom 27.02-2023 bis zum 03-03-2023 beantrag genaus datum kann ich nicht einsehend und der Agent konnte mir diese Information nicht sagen weil er keine Berechtigung dafür hat,
gesendet wurde die 1. Auszahlung von diesem Gewinn in höhe von 495€ am 10-03-2023 an mein Bank Account,
leider kam die heute dem 19-03-2023 (6Werktage) kein Guthaben auf mein Bankkonto.
Laut AGB werden die Auuzahlung innerhalb 1-2 Werktage geprüft und genehmigt leider wurde das Total überzogen und das gesendete geld sollte auch innerhalb zwischen 2-3 Werktage kommen. dies war auch nicht der fall.
KYC ist bei mir Vollständig die Auszahlung wurde auch genehmigt ich habe eine E-mail bekommen das mein Geld gesendet wird dies war aber vor 9 Tagen und leider habe ich bis heute noch kein Guthaben erhalten.
Kontoauszüge kann ich zur verfügen stellen ohne Probleme
Danke sehr für ihre hilfe und Mitarbeit mit freundlichen Grüßen
Thomas H*******
Dragi thomash95,
Želeli bismo da se izvinimo zbog neprijatnosti izazvanih tekućim problemom sa NodaPai-om. Ispostavilo se da je to veći problem nego što se u početku očekivalo. Međutim, želimo da vas uverimo da naš tim naporno radi na rešavanju svih neizmirenih i nedostajućih isplata i očekujemo da će svi problemi biti rešeni do kraja ove nedelje.
Razumemo da je ovo kašnjenje možda izazvalo frustraciju i neprijatnosti za vas, i zbog toga vam nudimo naše iskreno izvinjenje. Da bismo pokazali da cenimo vaše strpljenje tokom ovog perioda, radimo na malom gestu koji će biti dodat na vaše naloge sledeće nedelje. Uskoro ćete dobiti e-poruku o tome.
Želimo da istaknemo da će sve isplate biti obrađene, a mi činimo sve da to bude što pre. Još jednom se izvinjavamo zbog prouzrokovanih neprijatnosti i cenimo vaše razumevanje.
Hvala vam na kontinuiranoj podršci.
Srdačan pozdrav,
Spinpirate
Dear thomash95,
We would like to apologise for the inconvenience caused by the ongoing issue with NodaPay. It has turned out to be a bigger problem than initially anticipated. However, we want to assure you that our team is working hard to resolve all outstanding and missing payouts, and we expect to have all issues resolved by the end of this week.
We understand that this delay may have caused frustration and inconvenience to you, and for that, we offer our sincere apologies. To show our appreciation for your patience during this time, we are working on a small gesture that will be added to your accounts next week. You will receive an email about this shortly.
We want to emphasise that all cashouts will be processed, and we are doing everything we can to ensure that this happens as soon as possible. Once again, we apologise for the inconvenience caused and appreciate your understanding.
Thank you for your continued support.
Best regards,
Spinpirate
Hvala, Spinpirate Casino tim , na ažuriranju.
Dragi thomash95 ,
Proveriću ponovo sa vama početkom sledeće nedelje. Nadamo se da će se do tada sve ovo rešiti. Hvala vam još jednom na strpljenju.
Thank you, Spinpirate Casino team, for the update.
Dear thomash95,
I will check back with you at the beginning of next week. Hopefully, all this will be resolved by then. Thank you once again for your patience.
Dragi thomash95,
Obaveštavamo vas da su završne faze testiranja počele jutros, a sva plaćanja i obrada će se nastaviti u ponedeljak, 27. marta. Razumemo da je ovo bilo frustrirajuće iskustvo za sve i izvinjavamo se zbog prouzrokovanih neprijatnosti.
Kao što je ranije pomenuto, svi biste uskoro trebali pronaći dobar proizvod na svojim nalozima igrača u znak zahvalnosti za vaše strpljenje i razumevanje. Nadamo se da će ovaj gest pomoći da se nadoknadi poremećaj izazvan nedavnim problemima.
Još jednom se izvinjavamo zbog čitavog nereda i uveravamo vas da činimo sve što možemo da rešimo situaciju što je pre moguće. Hvala vam na saradnji i kontinuiranoj podršci.
Srdačan pozdrav,
Spinpirate
Dear thomash95,
We would like to inform you that the final stages of testing have started this morning, and all payments and processing will resume on Monday, March 27th. We understand that this has been a frustrating experience for everyone, and we apologise for the inconvenience caused.
As mentioned previously, you should all soon find a goody in your player accounts as a token of our appreciation for your patience and understanding. We hope that this gesture will help make up for the disruption caused by the recent issues.
Again, we apologise for the entire mess and assure you that we are doing everything we can to resolve the situation as quickly as possible. Thank you for your cooperation and continued support.
Best regards,
Spinpirate
zdravo dobar dan hvala, šta podrazumevaš pod dobro? Imam pravi novac na svom nalogu, molim vas, nemojte mi davati nikakve besplatne okrete ili kredit na njemu kako ne bi ponovo bio povezan pod dodatnim bonusom/maksimalnim isplatom ili drugim uslovima!
Hvala vam Srdačan pozdrav
thomas h
hello good day thanks, what do you mean by goodie? I have real money in my account please do not give me any free spins or credit on it so that it is not linked again under an extra bonus/ max cashout or other conditions!
Thank you Best regards
thomas h
Hallo guten tag danke , was meinen sie mit Goodie ? ich habe Echtgeld auf meinem konto bitte geben sie mir keine freispiele oder ein guthaben drauf damit es nicht wieder unter einem extra bonus/ max cashout oder andere bedingungen verknüpft ist!
danke mit freundlichen grüßen
Thomas h.
Dragi thomash95,
Želeli bismo da iskoristimo ovu priliku da izrazimo našu iskrenu zahvalnost na vašem strpljenju i razumevanju tokom nedavnog kašnjenja u obradi uplata. Razumemo da je ovo bilo frustrirajuće vreme za vas i želimo da vas uverimo da neumorno radimo na rešavanju problema što je pre moguće.
Želeli bismo da se izvinimo za sve neprijatnosti koje vam je ovo možda izazvalo i za bilo kakav stres ili brigu koje je to moglo da izazove. Nažalost, imamo veći problem sa jednim od naših portala za plaćanje, što je uticalo na našu sposobnost da obrađujemo uplate onoliko efikasno koliko bismo želeli.
Međutim, sa zadovoljstvom možemo da objavimo da se uplate sada ponovo kreću i da ćemo danas obrađivati isplate za naše igrače. Znamo da će vam ova vest doneti olakšanje i naporno radimo na tome da se ovo kašnjenje ne ponovi u budućnosti.
U znak zahvalnosti za vaše razumevanje, želimo da vas obavestimo da će svaki igrač u narednim danima pronaći mali poklon na svom nalogu. Nadamo se da će vam ovaj gest pomoći da nadoknadite sve nastale neprijatnosti i da ćete moći da uživate u igranju na našoj platformi.
Još jednom se izvinjavamo za eventualne neprijatnosti izazvane kašnjenjem u obradi uplata. Želimo vam puno sreće sa dobrotom koju ćete uskoro dobiti i radujemo se što ćemo nastaviti da vam pružamo najbolje moguće iskustvo igranja.
Hvala vam na kontinuiranoj podršci i razumevanju.
S poštovanjem,
Scatterhall / Spinpirate
Dear thomash95,
We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.
We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.
However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..
As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.
Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.
Thank you for your continued support and understanding.
Sincerely,
Scatterhall / Spinpirate
zdravo dobar dan svima,
Želim da vas obavestim da moja prva uplata od 495€ ima status: Tranzit.
Prva isplata nije bila na mom računu više od 1 meseca
Moja druga isplata od 486 € je odobrena i status je OK.
Za drugu uplatu dobio sam e-poruku da će biti potrebno 2-3 radna dana da stigne na moj nalog.
Za prvu isplatu sam tada dobio imejl da će to trajati 2-3 dana.
Samo sam iznenađen što je još uvek u tranzitu
the 3 . Upravo sam ponovo zatražio isplatu od 486 €.
Hvala vam puno i puno pozdrava, kontaktiraću vas odmah kada dobijem novac
Želim vam dobar dan
Srdačan pozdrav
thomas h
hello good day everyone,
I would like to inform you that my first payment of €495 has the status: Transit.
The first payout has not been in my account for over 1 month
My 2nd payout of €486 was approved and the status is OK.
For the 2nd payment I received an email that it will take 2-3 working days for it to reach my account.
For the first payout I got an email at the time that it will take 2-3 days.
I'm just surprised that it's still in transit
the 3 . I have just requested a payout of €486 again.
Thank you very much and many greetings I will contact you immediately when I receive the money
I wish you a good day
Best regards
thomas h
Hallo Guten Tag an alle ,
Ich möchte ihnen Mitteilen das meine 1. Auszahlung in höhe von 495€ den Status: Transit hat.
Die erste auszahlung ist seit über 1 monat noch nicht auf mein Konto eingegangen
Meine 2. Auszahlung in Höhe von 486€ wurde genehmigt und es steht ein OK als Status daran.
Für die 2. Auszahlung habe ich eine Email bekommen das es 2-3 werktage dauert bis dieses auf mein Konto ankommt.
Für die erste auszahlung habe ich damals auch eine Email bekommen das es 2-3 Tage dauern wird.
Ich wunder mich nur das es immer noch auf der durchreise ist /Transit
die 3 . Auszahlung habe ich jetzt gerade beantragt in Höhe von 486€ nocheinmal.
Danke sehr und viele grüße bei Geld Eingang werde ich mich sofort melden
Ich wünsche euch einen guten Tag ,
Mit freundlichen Grüßen
Thomas h.
Zdravo, ne, nažalost, novac nije stigao. Rado ću vam poslati bankovni izvod sa mog računa ako vam zatreba! Prva isplata je još uvek u TRANSIT-u, druga isplata je OK, a treća isplata je na čekanju.
Dragi Spinpirate kazino, možete li da objasnite zašto kredit još nije stigao na moj nalog? Prema vašoj e-pošti, potrebno je 2-3 radna dana, ali cela nedelja je sada gotova!
Mnogo vam hvala. Prijatno veče. Želim vam ugodan vikend
Srdačan pozdrav, Thomas h.
Hello, no, unfortunately, no money has arrived. I would be happy to send you a bank statement from my account if you need it! The first payout is still in TRANSIT, the second payout is OK and the third payout is Pending.
Dear Spinpirate Casino, can you explain why the credit hasn't arrived in my account yet? According to your email it takes 2-3 working days but the whole week is over now!
Thank you very much. Have a good evening. I wish you a good weekend
Kind regards, Thomas h.
Hallo nein leider ist kein Geld angekommen gerne sende ich ihnen einen Kontoauszug von meinem Konto wenn sie das brauchen ! Die erste auszahlung ist immer noch in TRANSIT die zweite auszahlung ist OK und die dritte auszahlung ist Pending .
Liebes Spinpirate Casino können sie das erklären warum das Guthaben noch nicht auf mein Konto angekommen ist? Laut ihrer Email dauert es 2-3 Werktage aber die ganze woche ist nun wieder vorbei !
Danke sehr einen guten abend ich wünsche ihnen ein gutes wochenende
Mit freundlichen Grüßen Thomas h.
Dragi igrači,
Nadamo se da će vas ova poruka dobro naći. Sa žaljenjem vas obaveštavamo da smo primetili da se plaćanja i dalje zadržavaju na NodaPai-u. O ovom problemu smo obavešteni tek u četvrtak kasno popodne i pokušavamo da kontaktiramo NodaPai da bismo ga rešili. Nažalost, do sada nismo uspeli da dođemo do njih.
U međuvremenu, želimo da vas obavestimo da će Live Chat od danas pa nadalje rezervisati dobrote na račune igrača (jedan dobar po nalogu na čekanju). Ako ste bili pogođeni ovim problemom i još uvek čekate svoju poslasticu, kontaktirajte Live Chat u vezi sa tim.
Razumemo koliko ova situacija može biti frustrirajuća i cenimo vaše strpljenje i razumevanje dok radimo na rešavanju ovog problema. Hvala vam na kontinuiranoj podršci, a mi ćemo vas obaveštavati o napretku ovog pitanja.
Srdačan pozdrav,
Scatterhall / Spinpirate
Dear players,
We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.
In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.
We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.
Best regards,
Scatterhall / Spinpirate
Hvala vam, timu u Spinpirate kazinu , što ste obezbedili ažuriranje. I dalje se nadamo da će problem biti brzo rešen, s obzirom na sve veći broj pritužbi koje se svakodnevno primaju.
Dragi thomash95 ,
Možete li da nam kažete za koji način plaćanja ste se odlučili?
Thank you, team at Spinpirate Casino, for providing an update. We remain hopeful that the issue at hand will be resolved promptly, given the increasing number of complaints being received each day.
Dear thomash95,
Could you please advise what payment method you have opted for?
Zdravo, dostupan je samo jedan način plaćanja i ne mogu da biram kog i kog provajdera da koristim za ovo, nemam uticaj na ovo
Kao što vidite koristio sam BANKOVNI TRANSFER.
Mnogo vam hvala. Srdačan pozdrav
thomas h
Hello, there is only one payment method available and I cannot choose which and which provider to use to do this, I have no influence on this
As you can see I used BANK TRANSFER.
Thank you very much. Best regards
thomas h
Hallo es ist nur eine Auzahlungsmethode verfügbar und ich kann nicht aussuchen mit welcher und mit welchem Anbieter das geschehen soll dazu habe ich kein Einfluss
Wie sie sehen habe ich BANK TRANSFER benutzt.
Danke sehr mit freundlichen Grüßen
Thomas h
Cenimo ažuriranja i prihvatamo da rešavanje problema sa dobavljačem plaćanja može predstavljati izazov za kazino. Međutim, naš je stav da igrači ne bi trebalo da čekaju više od mesec dana da dobiju svoje dobitke. Kao rezultat toga, daćemo kazinu još nedelju dana da popravi situaciju. Ukoliko do utorka sledeće nedelje (11. aprila) od igrača ne dobijemo potvrdu da su primili sredstva, sve žalbe koje su u toku biće označene kao nerešene. Kazino će imati priliku da ponovo otvori ove slučajeve kada problem bude rešen. Nadamo se da će rok od nedelju dana biti dovoljan da sva povlačenja budu uspešno obrađena. Molimo igrače da nas obaveste ako dobiju sredstva do utorka. Hvala vam na strpljenju i saradnji.
We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation.
Zdravo dragi tim, odmah ću vas obavestiti ako sam primio novac!
Želim vam srećne praznike i lepe sunčane dane. Hvala vam puno i sa srdačnim pozdravom
thomas h
Hello dear team yes I will inform you immediately if I have received the money!
I wish you a happy holiday season and nice sunny days. Thank you very much and with kind regards
thomas h
Hallo liebes Team ja ich werde ihnen sofort mitteilen falls ich das Geld erhalten habe!
Ich wünsche ihnen ein gutes frohes Fest und schöne Sonnige Tage danke sehr und mit freundlichen Grüßen
Thomas h.
Na žalost, izgleda da pitanje kašnjenja plaćanja nije rešeno. Uprkos tome što smo priznali da kazino možda nije u potpunosti kriv, primili smo izveštaje od nekoliko igrača koji ukazuju da dobavljač plaćanja nije svestan problema. Štaviše, nismo primili nikakva ažuriranja od kazina o ovom pitanju. Kao rezultat toga, odlučili smo da zatvorimo sve nerešene žalbe kao nerešene.
Razumemo da ova odluka može biti nezadovoljavajuća za igrače koji čekaju svoje dobitke, ali se nadamo da će to podstaći kazino da preduzme akciju. Nadamo se da će smanjenje rejtinga kazina, kao rezultat ovih nerešenih slučajeva, poslužiti kao motivacija da izvrše neophodne promene. Kazino može zatražiti da se žalba ponovo otvori u budućnosti ako je proces povlačenja fiksiran. U međuvremenu, pozivamo kazino da obavesti svoje igrače o problemu povlačenja i da marljivo radi na pronalaženju alternativnih načina plaćanja za svoje klijente.
Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.
We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.