Spinrollz Casino - Igrač veruje da je njegova isplata odložena.

Good evening, unfortunately I am once again forced to file a complaint about this casino.

I have successfully submitted a total of €1,500 for withdrawal in three €500 withdrawals. I also received written confirmation via chat from customer service that the withdrawal is real money and no longer needs to be wagered.

Small withdrawals are always processed relatively quickly, within two to three days. But when it comes to larger withdrawals, I get slapped down. I should also mention that I still have over €1,000 in my account balance that I can't withdraw at the moment, as I can only schedule three active withdrawals. In my case, I can only request €500 per withdrawal.

Unfortunately, it seems that Spinrollz is deliberately delaying the payout with the idea that the remaining balance (approx. €1000) will be lost.

I would be pleased if an agreement could be reached quickly.

Guten Abend, leider sehe ich mich erneut gezwungen, eine Beschwerde zu diesem Casino einzureichen.

Ich habe gesamt 1500€, in drei 500€ Auszahlungen erfolgreich zur Auszahlung eingestellt. Vom Kundenservice habe ich auch die schriftlich Bestätigung per Chat, dass es sich um reales Geld handelt, was nicht mehr umgesetzt werden muss.

Kleine Auszahlungen werden immer relativ zeitig in zwei bis drei Tagen bearbeitet. Aber geht es um eine höhere Auszahlung, werde ich hingehauen. Dazu ist noch zu sagen, dass ich noch über 1000€ Guthaben auf dem Konto habe, die ich zur Zeit nicht auszahlen kann, da nur drei aktive Auszahlungen eingestellt werden können. In meinem persönlichen Fall, kann ich auch nur 500€ pro Auszahlung beantragen.

Leider macht es den Anschein, dass Spinrollz die Auszahlung absichtlich verzögert, mit dem Gedanken, dass der noch bestehende nicht eingestellte Kontostand ( ca.1000€) verspielt wird.

Ich würde mich freuen, wenn man schnell zu einer Einigung kommen würde.

Dear michaelazenker111,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.