Zdravo, moje ime je Džes, šef odeljenja za uspeh klijenata. Pre svega, izvinite na kasnom odgovoru, moj kolega je nedavno video ovu temu.
Na sastanku sa odeljenjem za upravljanje rizicima dobio sam sve potrebne informacije o igraču „sofokli92". Razumem njegovo nezadovoljstvo problemom nemogućnosti da se blokira na našoj platformi.
FII, igrač "sofokli92" je imao 2 naloga na našoj platformi. Jedan od naloga je bio profitabilan i korisnik ga je naknadno izbrisao iz sistema, a drugog je korisnik izgubio svoja sredstva i otvorio je ovu diskusiju o tome. Sve opklade na oba "sofokli92" računa su pošteno izmirene i plaćene igraču tako da ne može doći do povraćaja novca.
Nažalost, čini se da naša platforma nije pogodna za sofokli92, jer nismo klasična kladionica. Mi smo decentralizovana platforma koja radi samo sa kriptovalutama. To je naša glavna prednost i razlika od klasičnih kladionica. Zbog decentralizacije i anonimnosti, ne kontrolišemo račune igrača niti tražimo bilo kakve podatke. Možemo da blokiramo nalog igrača na njegov zahtev, ali ga ne možemo sprečiti da kreira nove naloge.
Nadam se da će ova informacija biti jasna sofokli92 i moderatorima ove diskusije. Ako imate bilo kakvih pitanja, ne ustručavajte se da ih postavite ovde.
Hello, my name is Jess, head of customer success department. First of all, sorry for the late reply, a colleague of mine saw this thread recently.
At the meeting with the risk management department, I received all the necessary information about the player "sofokli92". I understand his dissatisfaction with the problem of not being able to block himself on our platform.
FYI, the player "sofokli92" had 2 accounts on our platform. One of the accounts was profitable and was subsequently deleted by the user from the system, on the second the user lost his funds and he opened this discussion about it. All bets on both "sofokli92" accounts have been fairly settled and paid to the player so that no refunds can occur.
Unfortunately, it seems that our platform is not suitable for sofokli92, as we are not a classic betting company. We are a decentralized platform that only works with cryptocurrency. This is our main advantage and difference from classic bookmakers. Because of decentralization and anonymity, we do not control player accounts or request any data. We can block a player's account at his request, but we cannot prevent him from creating new accounts.
I hope this information will be clear to sofokli92 and the moderators of this discussion. If you have any questions, don't hesitate to ask them here.
Automatski prevedeno:
pogledajte ako je pre 4 meseca 700 eos vrednost 820 evra , sada 700 eos vrednost 350 evra ! ako žele da mi vrate novac, želim da budem pošteno vraćen!
