Zdravo Petronela
Hvala vam na izdvojenom vremenu za ovo.
Da, poslana su mi dva e -maila kao ispod jedan za drugim. Kada sam osvojio džekpot, poslao sam sve dokumente potrebne za verifikaciju računa, što je trajalo više od 2 sedmice dok su ponovo tražili moju ličnu kartu, a zatim su imali problem s mojom adresom. To je trajalo toliko dugo da sam zapravo počeo misliti da traže razloge koji nisu da se verifikuje. Nisam znala da kršim pravila jer su u prošlosti, kada je bonus završen, narušili moje stanje, a ostatak bi išao ispod iznosa koji se može povući. Glupo sam imao dojam da se kuponi ne bi mogli iskoristiti ako dođe do bilo kakvog kršenja.
Hvala vam na strpljenju u vezi sa vašim zahtjevom za isplatu od 25.000,00 ZAR putem BankWire -a.
Nažalost, ova isplata je odbijena iz sljedećeg razloga:
Isplate u iznosu od 50.000,00 RR su odbijene, 25.000,00 USD odobrene kao jednokratni izuzetak - Klijentu je savjetovano da ne otkupljuje bonuse povrh postojećeg stanja na kojem se može igrati. Email poslan. (nisam primio nikakvu poruku e -pošte koja me upozorava da ne koristim kupone da jesam, ne bih ih iskoristio)
Zahvaljujemo vam se na nastavku poslovanja i uvijek smo vam na raspolaganju ako imate bilo kakvih pitanja.
E -pošta: help@springbokcasino.co.za
- Osoblje u -
34936641 - 3.9.2021 4:03:57 AM
Ovo je drugi e -mail minutu kasnije
Hvala vam na strpljenju u vezi sa isplatama od 50.000,00 RB putem bankovne doznake.
Imajte na umu, u skladu s našim Uslovima i odredbama:
24. Promocija se ne može koristiti zajedno sa bilo kojom drugom promotivnom ponudom ili postojećim stanjem na računu. Ako vam se dogodi da iskoristite bonuse iznad postojećeg stanja na kojem se može igrati, svi dobici će biti poništeni i originalni depozit će vam biti vraćen na račun.
U normalnim okolnostima, svi dobici bi bili poništeni, međutim voljni smo napraviti jednokratni izuzetak u iznosu od 25.000,00 RR jer je ovo vaše prvo povlačenje i želimo izgraditi kredibilitet u pogledu plaćanja. Uklonili smo višak sredstava.
Međutim, imajte na umu da će kršenje bilo kojeg od naših pravila u budućnosti poništiti vaš dobitak.
Ako trebate dodatne informacije ili pomoć, slobodno nas kontaktirajte.
S poštovanjem,
Gina
Nisam siguran koji sam kupon iskoristio da sam osvojio jer mi je poslalo toliko da sam osvojio džekpot 18/08 oko 11.30 sati, koliko se sjećam jer je bilo jako uzbudljivo. Gledajući istoriju svog računa, imam par koje sam otkupio nakon tog dana, opet iz svog neznanja. Originalni kupon je bio Sparky Spins 18/8, a zatim SPINS-W3321 22/8. Zatim sam položio R500 sa kuponom Lion u ponedjeljak 23/8. Nisam siguran s kojim kuponom sam prekršio pravila, kao što sam rekao da sam pretpostavio ako za kupone gdje nije dozvoljeno, pisalo bi da se ne mogu iskoristiti u ovom trenutku. Žao mi je, zaista nisam bio svjestan da kršim pravila, a glavni razlog otkupa bio je pokazati svojoj kćeri kako to funkcionira jer je u to vrijeme razmišljala da se registrira, od tada sam joj rekao da ne nastavi igrati. Što se tiče depozita, da, potrošio sam malo bogatstvo mjesecima i nikada se ranije nisam povukao.
Hvala vam još jednom. Nisam siguran šta drugo učiniti. Stvarno osjećam da su ovdje jako potkovani. Srdačno cijenim što su ponudili R25000, iako je i ovo označeno kao u pregledu, pa nisam ni uvjeren da će mi to biti dato, ali osjećam još uvijek je nepravedno ne pratiti korištenje kupona na način na koji to čine, osjeća se kao da se oslanjaju na ljude poput mene koji pretpostavljaju da je u kasinu riješen ovaj problem, umjesto toga pokušavaju vas namamiti da izgubite dobitak, to sigurno nije fair play. Razgovarao sam sa korisničkom službom koja se samo izvinjava, ali ništa ne mogu učiniti.
Puno hvala
Gill
Hi Petronela
Thank you for your time on this.
Yes I was sent 2 emails as below 1 after the other. When I won the jackpot i sent in all the docs required for account verification which took over 2 weeks as they requested my ID again and then they had a problem with my address it took so long I actually began to think they were looking for reasons not to verifiy. I just didint know I was breaking rules as in the past when a bonus was finished they would ruduce my balance and the remainder would go under the withdrawable amount. I was stupidly under the impression that coupons would not be redeemable if any violation was occurring.
Thank you for your patience regarding your payout request of R 25,000.00 ZAR via BankWire .
Unfortunately, this payout was denied for the following reason:
Payouts of R 50,000.00 declined, R 25,000.00 approved as one time exception - Customer was advised not to redeem bonuses on top of existing playable balance. Email sent. (did not receive any email warning me not to use the coupons if I had I wouldn't have redemed the coupons)
We thank you for your continued business and are always available if you should have any questions.
Email:help@springbokcasino.co.za
- The Staff at -
34936641 - 9/3/2021 4:03:57 AM
Then this is the 2nd email a minute later
Thank you for your patience regarding your R 50,000.00 withdrawals via Bank wire.
Please note, according to our Terms & Conditions:
24. A promotion cannot be used in conjunction with any other promotional offer or existing account balance. If you happen to redeem bonuses on top of an existing playable balance, any winnings will be voided and original deposit reimbursed in your account.
Under normal circumstances, all winnings would be voided, however we are willing to make a one time exception in the amount of R 25,000.00 as this is your 1st withdrawal and we want to build a credibility when it comes to payments. We have removed the exceeding funds.
However, please note breaking any of our rules will lead to your winnings being voided in the future.
Should you require any further information or assistance, please feel free to contact us.
Yours sincerely,
Gina
I am not sure exactly which coupon I used that I won as they send so many I won the jackpot on 18/08 at around 11.30am my time as I remember it well as it was very exciting. Looking at my account history I have a couple that I have redeemed after that day again my ignorance. The original coupon was Sparky Spins on the 18/8 then SPINS-W3321 on the 22/8 I then deposited R500 with coupon Lion Monday on the 23/8 not sure as to which coupon I broke the rules with as I said I assumed if coupons where not allowed it would say not redeemable at this time. Sorry I really was not aware I was breaking rules and the main reason I was redeeming was to show my daughter how it works as she thinking at that time to register, I have since told her not to carry on playing. As far as deposits yes I have spent a small fortune over the months and never withdrawn before.
Thank you again I am unsure what else to do I really feel that they are being very underhanded here its heartbreaking I appreciate they have offered the R25000 although this is also marked as under review so not convinced this will be given to me either, but feel its still unfair to not monitor the coupon use in the way they do it feels like they rely on people like me who assume that the casino has this issue covered instead they are trying to entice you into losing your winnings, surely thats not fair play. I have spoken to customer services who just apologise but nothing they can do.
Many Thanks
Gill
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