Pišem ovo zato što tim za podršku ćaskanja uživo na stake.com odbija da odgovori na moja pitanja i preuzme odgovornost za gubitak koji je nastao zbog programa uloga. Moje korisničko ime u igri je LuckiGui097, kladio sam se u kockice i doživeo sam ozbiljan problem gde se strategija klađenja i uslovi koje sam postavio nisu poštovali, moja strategija klađenja je uključivala uslove „resetuj iznos opklade nakon pobede" i „povećaj iznos opklade za 210% nakon gubitka", posle velike pobede, imao sam 175 hiljada dolara na saldu, želeo sam da zaustavim autobet ali nisam mogao. Štaviše, najveći problem je bio to što je nastavio da se kocka bez poštovanja strategije i uslova koje sam postavio, nije resetovao iznos opklade na početni (koji je bio 0,5 dolara, i nije povećao iznos opklade za 210%, tj. Nastavio sam da kockam ogromne iznose sve dok nisam imao dovoljno balansa da izvršim opkladu, ovaj problem sa ulogom je doveo do značajnog finansijskog gubitka Uprkos tome što sam pružio relevantne ID-ove opklade i detalje, moj problem ostaje nerešen, nisam dobio zadovoljavajući odgovor, oni. samo je rekao da je do toga došlo zbog problema sa vezom i da nema odgovornosti sa njihove strane, bez pružanja bilo kakvih dokaza, što nema nikakvog smisla jer nije bilo problema sa mojim vezama, a opklade treba da budu pod uslovima koje sam postavio program kockanja, ali je umesto toga nastavio da se kocka bez ikakvog obrasca i bez ikakvog doprinosa od mene, tražio sam više informacija, dokaza i da razgovaram sa "timom" koji je vodio istragu o kojoj su pričali. Međutim, u potpunosti su prestali da mi odgovaraju.
Informacije potrebne za proveru problema:
Datum/Vreme incidenta: 2024-09-07T23:32:01.746Z
(u proteklih nekoliko dana, 08-10. septembra 2024, kontaktirao sam tim za podršku, pružajući sve informacije koje su im potrebne)
Povezani ID-ovi opklade:
data/idd
kuća:272213582154
kuća:272213584561
kuća:272213587215
kuća:272213589262
kuća:272213598586
kuća:272213600999
kuća:272213607994
kuća:272213610352
kuća:272213612736
kuća:272213615397
kuća:272213617813
kuća:272213619977
kuća:272213622184
kuća:272213624647
kuća:272213627019
kuća:272213629406
kuća:272213631776
kuća:272213634192
kuća:272213642032
kuća:272213646861
kuća:272213650605
kuća:272213652305
kuća:272213664943
kuća:272213672325
id
47a277c8-9f33-434e-b83c-b1687a92db1b
1dc13c79-315c-47dd-8a3b-c29bc5272e67
82110df7-ac8b-47ba-ba7b-761ee8210e9b
c99d7482-c258-43b3-8a8e-c9df1989d83e
f4b1bd6e-fe9d-43e0-852c-a79934042748
eed56a74-978c-4979-a7f6-9839921320e3
1de6ce87-93a9-4c6d-a233-58caf9e69a71
7a5256b8-a391-49ec-a330-3097f1577d31
f5fcb24e-9272-4fb2-8332-938805d972bb
a759694c-5112-4a4e-8402-5bec00ec6028
75e618a4-25b1-4615-8771-d80ba19ae364
633b2bb4-68db-4d25-9afa-ae62dc3a27ae
eb24ea51-2f8d-41fd-9275-89ac42b63b4e
db5c85d1-7a74-4b3c-9cdd-3898c9a93d2f
02d17ace-2f1a-4d3d-8e3a-7ee25b77cf54
6baa1b29-aff6-47bd-b9f7-58f5e69db921
54784f3b-e069-44b0-a62e-324cb1440799
5b7a5caf-f98e-4bc0-bf4e-154fd8145f50
43da6120-2746-4964-9f39-6d759b30d719
79556026-60b0-4cea-833d-0feb9f94e6f0
dd725c3b-fd68-4d5b-b588-76e952faed4d
df8018d8-548c-41de-9083-99102022f92f
f1c996df-dd91-4e90-8018-6de4ae50f8f8
6cf93b30-d598-40b7-b060-7ea9bbde7e1d
Uslovi postavljeni:
1. Iznos početne opklade, 0,5.
2. Prilikom svake pobede, resetujte iznos opklade.
3. Na svaki gubitak povećajte ulog za 210%.
4. Prilikom svake pobede, prebacite se ispod
5. Na svaki gubitak, prebacite se ispod
ispod 34 ili više od 66 (potreban rezultat za pobedu)
Izgubljeni iznos jer opklade nisu bile u skladu sa uslovima: $140,000
Strategija nije sprovedena kako je navedeno, a ja imam dokaze koji pokazuju da je sistem ignorisao uslove. Već sam dao ove dokaze, uključujući snimke ekrana i evidencije, ali nisam dobio nikakvo odgovarajuće rešenje ili čak potvrdu problema od tima za ćaskanje uživo na stake.com , trenutno odbijaju da mi odgovore dok smo bili raspravljajući o tom pitanju.
Ako je potrebno, mogu da pružim sve dnevnike ćaskanja i druge informacije o opkladama koje su rađene.
Zahtev za ulog (na koji ćaskanje uživo ne odgovara):
Detaljno objašnjenje zašto strategija nije ispoštovana.
Potpuna revizija pogođenih opklada.
Jasan odgovor o tome kako nameravate da se pozabavite ovim problemom, uključujući svaku potencijalnu kompenzaciju.
Cenio bih vašu hitnu pažnju ovom pitanju.
S poštovanjem,
ID korisnika na ulozi: 4115d245-7631-4f28-ae29-67c2ee625111
Korisničko ime u igri: LuckiGui097
I am writing this because stake.com live chat support team is refusing to answer my questions and take responsibility of a loss that occured due to stake's program. My username in stake is LuckyGuy097, I was betting in dice and have experienced a serious problem where the betting strategy and conditions I set were not followed, my bet strategy included the conditions of "reset bet amout upon win" and "increase bet amout by 210% upon loss", after a big win, I had 175k dollars in the balance, I wanted to stop autobet but could not. Furthermore, the biggest issue was that it kept gambling without following the strategy and the conditions i have set, it did not reset the bet amout to the initial one (which was 0.5 dollars, and did not increase the bet amout by 210%, it just kept gambling huge amouts until i did not had enough balance to perform the bet, this problem with stake led to significant financial loss. Despite providing the relevant bet IDs and details, my issue remains unresolved, I have not received a satisfactory response, they only said that this occured due to connection issues and that there is no responsibility on their end, without providing any evidence whatsoever, which does not make any sense since there were no problems with my connections, and the bets should follow the conditions i set on the stake's program, but instead, it just kept gambling without following any pattern and without any input from me. I asked for more information, evidence and to speak with the "team" that did the investigation that they were talking about. However, they stopped answering me entirely.
Informations needed to check the Issue:
Date/Time of Incident: 2024-09-07T23:32:01.746Z
(for the past few days, 08-10 september 2024, I contacted the support team, provifing all the informations they required)
Bet IDs related:
data/idd
house:272213582154
house:272213584561
house:272213587215
house:272213589262
house:272213598586
house:272213600999
house:272213607994
house:272213610352
house:272213612736
house:272213615397
house:272213617813
house:272213619977
house:272213622184
house:272213624647
house:272213627019
house:272213629406
house:272213631776
house:272213634192
house:272213642032
house:272213646861
house:272213650605
house:272213652305
house:272213664943
house:272213672325
id
47a277c8-9f33-434e-b83c-b1687a92db1b
1dc13c79-315c-47dd-8a3b-c29bc5272e67
82110df7-ac8b-47ba-ba7b-761ee8210e9b
c99d7482-c258-43b3-8a8e-c9df1989d83e
f4b1bd6e-fe9d-43e0-852c-a79934042748
eed56a74-978c-4979-a7f6-9839921320e3
1de6ce87-93a9-4c6d-a233-58caf9e69a71
7a5256b8-a391-49ec-a330-3097f1577d31
f5fcb24e-9272-4fb2-8332-938805d972bb
a759694c-5112-4a4e-8402-5bec00ec6028
75e618a4-25b1-4615-8771-d80ba19ae364
633b2bb4-68db-4d25-9afa-ae62dc3a27ae
eb24ea51-2f8d-41fd-9275-89ac42b63b4e
db5c85d1-7a74-4b3c-9cdd-3898c9a93d2f
02d17ace-2f1a-4d3d-8e3a-7ee25b77cf54
6baa1b29-aff6-47bd-b9f7-58f5e69db921
54784f3b-e069-44b0-a62e-324cb1440799
5b7a5caf-f98e-4bc0-bf4e-154fd8145f50
43da6120-2746-4964-9f39-6d759b30d719
79556026-60b0-4cea-833d-0feb9f94e6f0
dd725c3b-fd68-4d5b-b588-76e952faed4d
df8018d8-548c-41de-9083-99102022f92f
f1c996df-dd91-4e90-8018-6de4ae50f8f8
6cf93b30-d598-40b7-b060-7ea9bbde7e1d
Conditions Set:
1. Starting bet amout, 0.5.
2. On every win, reset bet amout.
3. On every loss, increase bet amout by 210%.
4. On every win, Switch over under
5. On every loss, Switch over under
below 34 or over 66 (result needed for win)
Amount Lost because the bets did not follow the conditions: $140,000
The strategy was not executed as specified, and I have evidence showing that the conditions were ignored by the system. I have already provided this evidence, including screenshots and logs, but I have not received any proper resolution or even an acknowledgment of the issue from the live chat team of stake.com, right now, they are refusing the reply to me while we were discussing the issue.
If needed, i can provide all the chat log and other informations about the bets that were being done.
Request for stake (which the live chat is not answering to):
A detailed explanation of why the strategy was not followed.
A full audit of the affected bets.
A clear response on how you intend to address this issue, including any potential compensation.
I would appreciate your urgent attention to this matter.
Sincerely,
User ID on Stake: 4115d245-7631-4f28-ae29-67c2ee625111
Username on stake: LuckyGuy097
Automatski prevedeno: