Moj nalog je suspendovan 15. novembra 2024. na ulog zbog čega nisam mogao da stavim opkladu ili da podignem svoj dobitak. Zamolili su me da uradim verifikaciju nivoa 4.
Verifikacija nivoa 1 i nivoa 2 je završena ranije.
Prvo su me zamolili da učitam bilo koji dokument na moje ime za verifikaciju nivoa 3 koji se sastoji od moje adrese i za istu sam postavio svoj izvod računa o kreditnoj kartici za poslednja 3 meseca u traženom formatu, a zatim su ga odbili navodeći da moram da otpremim račune za komunalne usluge.
Kako sam ja stanar, računi za komunalije su bili na ime stanodavca i to sam pomenuo putem pošte. Ipak su me tražili da učitam račune za komunalije i račune za poslednja 3 meseca.
Danas sam učitao račune za komunalije i oni su ih odbili navodeći da dokumenti treba da budu na moje ime. Tako da sam ponovo postavio izvod računa o kreditnom pozivu koji je na moje ime. Sada su odbili moju verifikaciju i trajno onemogućili moj nalog.
Ovo je uznemiravanje jer sam već postavio sve potrebne dokumente koje su oni tražili. I dalje odbijaju dokumente bez nekog posebnog razloga, predao sam sva tražena dokumenta.
Čak i za verifikaciju nivoa 4 tražili su od mene da učitam platni list i izvod za 3 meseca koje sam postavio i spojio u jedan pdf u kome je jasno naveden iznos plate u izjavi.
Ovo je čisto uznemiravanje jer su moji dobici zaglavili bez razloga i oni su odbili moju verifikaciju bez posebnog razloga.
Molim vas da eskalirate moju stvar jer imam spremna sva dokumenta koja su potrebna za verifikaciju nivoa 3 i 4. Nadam se da ćete mi pomoći u ovoj situaciji.
Prilažem snimak ekrana relevantnih razgovora sa timom kočića.
Hvala unapred na saradnji.
Pozdrav
Maiank
Ulog id- maian******93
My account was suspended on 15th november 2024 on stake due to which i was unable to place bet or withdraw my winnings.They asked me to do level 4 verification.
Level 1 and level 2 verification were completed earlier.
Firstly they asked me to upload any document in my name for level 3 verification consisting of my address and for the same i uploaded my last 3 months credit card bill statement in required format, then they rejected it stating me to upload utility bills.
As i am a tenant utility bills were in the name of landlord and i have mentioned them that through mail. Still they asked me to upload utility bills and the payment receipts for the last 3 months.
Today i uploaded the utility bills and they rejected it stating that the documents should be in my name. So i again uploaded the credit call bill statement which is on my name. Now they have rejected my verification and disabled my account permanently.
This is harassment as i have already uploaded all the required documents requested by them. They keep on rejecting documents for no particular reason, i have submitted all the documents asked by them.
Even for level 4 verification they asked me to upload payslip and 3 months statement which i have uploaded and merged in a single pdf in which the salary amount is clearly stated in the statement.
This is pure harassment as my winnings got stuck for no reason and they rejected my verification for no particular reason.
Kindly escalate my matter as i have all the documents ready which is required for level 3 and level 4 verification. I hope you will help me in this situation.
I am attaching the screenshot of the relevant conversations with stake team.
Thanks in advance for your cooperation.
Regards
Mayank
Stake id- mayan******93
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