Zdravo!
Igrao sam 31.5.2024 400eur depozita na stake7 kazinu, prošlo je dobro i dobio sam 3192,50eur povlačenja nakon što sam 100% završio svoj bonus ulog. U prve 2 nedelje oni (Stake7) su tražili 2 ili 3 puta različite vrste dokumenata i ja sam poslao sve dokumente koje su tražili i oni su sve prihvatili i rekli nešto poput "vaš nalog je sada potpuno verifikovan i sada možete da povučete" .
Dakle, nakon što su prihvatili svu potrebnu dokumentaciju, postavio sam novi zahtev za povlačenje, nekoliko dana nakon toga su mi poslali mejl: „Zdravo, Pišemo vam da vas obavestimo da je nakon interne istrage menadžment odlučio da zatvori vaš nalog. Prema našem rok i uslovi bonusa Odbili smo vaše povlačenje, oduzeli vaš saldo i refundirali vaš depozit koristeći isti metod".
Ovo su sve informacije koje sam od njih dobio: nisu naveli pravi razlog da mi uopšte ne plate, čak mi nisu rekli koje sam pravilo prekršio ili kakvo pravilo nisam poštovao. 99,99% sam siguran da sam pročitao svako pravilo i da nisam prekršio nijedno od njih, ali pošto sam dobio tu veliku pobedu uz bonus dobrodošlice, jednostavno ne žele da mi plate.
Nadam se da biste mogli da mi pomognete sa ovim i možda čak i da vratim sav moj dobitak koji sam pošteno zaradio i bez kršenja pravila. Veoma je loše izgubiti tako veliku sumu novca bez razloga, molim vas da ih kontaktirate, razjasnite situaciju i vratite mi moj dobitak. I molim vas da me obaveštavate kad god nešto novo izađe.
PS „Korisničko ime registrovano kod kockarskog operatera*" razlog zašto ne pišem ništa tu je taj što su mi zabranili ulazak u kazino pa ne mogu to da proverim, pa nisam siguran koji mi je nadimak bio tamo.
Hvala vam već!
-Luukas ****
Hello!
I Played on 31.5.2024 400eur deposit on stake7 casino, it went good and I got 3192,50eur withdraw after I 100% completed my bonus wager. In first 2 weeks they (Stake7) asked 2 or 3 times different kind of documents and I sent all documents they asked for and they accepted everything and said something like "your account is now fully verified and now you are able to do your withdraw".
So, after they accepted all needed documents, I made new withdraw request, some days after that they sent me email: "Hello, We are writing to inform you that after an internal investigation, management has decided to close your account. As per our bonus term and condition; We have declined your withdrawal, subtracted your balance and refunded your deposit using the same method".
This is all the information I have received from them: They havent specified the real reason to not pay to me at all, they didnt even tell me what rule I have broken or what kind of rule I have not followed. Im 99,99% sure that I have read every single rule and havent broke any of those, but because I got that big win with the welcome bonus, they just dont want to pay me.
I hope you could help me with this and maybe even get all my winning moneys back, that I have earned fairly and without breaking any rules. It feels really bad to lose such a large amount of money for actually no reason, please contact them, clarify the situation and return my winnings back to me. And please keep me updated whenever something new comes out.
P.S. "Username registered at the gambling operator*" the reason why I dint write anything there is that they banned me from the casino so I cant check that, so im not sure what my nickname was there.
Thank you already!
-Luukas ****
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