StarVegas Casino IT - Povlačenje igrača je odloženo zbog zahteva za dokumentima.

Hello, StarVegas is asking me for documents. I send them, and then they ignore me. After a while, I ask if they have approved them, and they reply that I need to send them again. This has been going on for months. Do I have to file a complaint to get paid?

Can you contact them?

salve starvegas mi chiede dei documenti io glieli invio e poi ignorano dopo un po gli chiedo se me li hanno approvati, e mi rispondono che devo inviarglieli di nuovo, questa storiella va avanti da mesi, devo denunciarli per farmi pagare?

potete contattarli?

Hello lanomaria180,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with StarVegas Casino IT. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!