Dragi nikolasu,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Da biste primili svoje povlačenje, moraćete da dostavite kazinu svoje lične dokumente kako biste potvrdili svoj identitet.
Imajte na umu da je KIC veoma važan i suštinski proces, tokom kojeg kazino osigurava da se novac pošalje pravom vlasniku. Kako nemaju luksuz da fizički vide sve igrače i provere njihove identifikacione i dokumente, to je jedini način na koji kockarske ustanove mogu da završe procedure verifikacije. Nijedan od ozbiljnih i licenciranih kazina ne shvata KIC olako i može potrajati nekoliko radnih dana da se ovaj temeljni proces završi.
Javite mi kako želite da postupite.
Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear nikolasus,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
To receive your withdrawal, you'll need to provide the casino with your personal documents to verify your identity.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Please let me know how you wish to proceed.
Thank you in advance for your reply.
Best regards,
Petronela
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