The Complaints Team had concluded that without solid evidence, it was impossible to prove that the account at Sultanbet casino was not created by the player herself and that the personal information was not submitted by her. As a result, we were unable to proceed with the case and the complaint had been rejected. We expressed regret for not being able to assist further on this occasion and encouraged the player to reach out if she encountered any future issues.
Tim za žalbe je zaključio da je bez čvrstih dokaza nemoguće dokazati da račun u Sultanbet kazinu nije kreirala sama igračica i da ona nije dostavila lične podatke. Kao rezultat toga, nismo mogli da nastavimo sa slučajem i žalba je odbijena. Izrazili smo žaljenje što nismo u mogućnosti da dodatno pomognemo ovom prilikom i ohrabrili smo igračicu da nam se javi ako bude naišla na bilo kakve buduće probleme.
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