Nalog igrača je blokiran, a stanje poništeno zbog korišćenja nepoštenih obrazaca klađenja.
Registrovan SUPERBOSS kazino 20.08.2002 i izvršio jednokratni depozit od 700 usdt (u kripto).
Odigrao sam jednu veoma kratku sesiju igranja igrica i otkrio sam da mi ovaj kazino nije interesantan jer je imao premali broj stolova, pa sam odlučio da uopšte ne nastavim da igram ovaj kazino. I nakon što sam napravio 3k depozit, nastavio sam sa isplatom. Ukupan promet je bio samo 2685 USD, a ja sam odigrao ne više od samo 30 (TRIDESET) kockarskih rundi. Većina opklada je napravljena za jednim "srećnim" stolom za blek džek - samo sam odigrao do kraja i odustao. Konačni bilans je dostigao 1823,75 USD
Tokom ove sesije nije tražena i korišćena nikakva vrsta bonusa.
Nakon što sam prošao KIC naručio sam zahtev od 500 USD za povlačenje (pošto je moguće povući samo u malim delovima) i dobio sam ga normalno. Zato sam zatražio još jedan deo od 500 USD. Ali ovog puta je plaćanje stavljeno na čekanje i kazino je objavio da igranje mora da bude verifikovano od strane dobavljača igara. To traje do 21 dan, ali obično samo nekoliko dana.
Dok sam čekao, prijavio sam se na svoj nalog samo jednom i pitao kada će isplata konačno biti obavljena, a oni su odgovorili „do 21 dan". Zato sam odlučio da sačekam taj datum, to je 12.09.2022
Jednog dana pre 11.09.2022. normalno sam se prijavio na svoj nalog i video da je moja uplata još uvek na čekanju. Ali sutradan (danas) dobio sam čudnu depersonifikovanu poruku od nepoznatog menadžera iz nepoznatog kazina (nisam mogao da vidim ime kazina i povratna adresa je bila čudna) kao odgovor na otvorenu kartu (nisam otvorio nijedan tiket za podršku) . Dakle, poruka je glasila:
„Pišemo vas da vas obavestimo da je, nažalost, zbog vašeg kršenja paragrafa 9.1.2 naših uslova i odredbi, vaš nalog blokiran. Sredstva na vašem nalogu će biti zaplenjena jer su dobijena iskorišćavanjem prednosti i rupa u igri, što je suprotno našim pravilima fer-pleja".
Logično, to bi mogao biti samo superboss kazino, tako da sam proverio svoj superboss kazino nalog i nisam mogao da se prijavim.
Nemam nikakvu drugu komunikaciju sa kazinom osim ove poruke (ako je superbos).
Dakle, ovo je potpuno nepoštovanje i ponašanje kazina za varanje je nezakonito zadržalo ostatak od 1323,75 USD mog stanja. Optužbe za moje varanje su apsurdne jer sam odigrao samo 30 ruku u igri blekdžek uživo. Neka kazino razjasni šta misle.
Molim vašu pomoć da dobijem ostatak svog bilansa jer ste iz nekog razloga ovu vrstu kazina stavili na listu 'savršene reputacije'.
Registered SUPERBOSS casino on 20.08.2002 and did single deposit of 700 usdt (in crypto).
I played a single very short gmabling session and found this casino not interesting to me as it was too low number of tables, so I decided not to continue playing this casino at all ever. And after I made 3x deposit wager I proceeded to cashout. The total turnover made was just 2685 USD, and I played not more than just 30 (THIRTY) gambling rounds. Most of the bets were made at one "lucky" blackjack table - I just played it through to the end of the shoe and quit. The final balance reached 1823.75 USD
No any kind of bonuses were claimed and used during this session.
After passing KYC I ordered request of 500 USD for withdrawal (as it's only possible to withdraw by small parts) and I got it normally. So I requested another portion of 500 USD. But this time the payment was put on hold and casino announced the gameplayd need to be verified by game provider. It takes upto 21 days but usually just a few days.
While waiting I loged in to my account just once and asked when the paypent will be finally done and they responede 'upto 21 days'. So I just decided to wait for that date, that was 12.09.2022
One day before 11.09.2022 I normally logged in to my account and saw that my payment is still on hold. But next day (today) I got strange depersonified message from unknown manager from unknown casino (I couldn't see the name of the casino and return address was strange) as an answer to opened ticket (I didn't open any support ticket). So message stated:
"We are writing to inform you that, unfortunately, due to your violation of paragraph 9.1.2 of our Terms and Conditions, your account has been blocked. Funds in your account will be forfeited because they were obtained by exploiting game advantages and loopholes, which is contrary to our fair play rules."
Logically it could be only superboss casino so I checked my superboss casino account and was unable to login.
I don't have any other communications with casino except this message (if it was superboss).
So this is completely disrespectful and cheating behavior from casino unlawfully withheld the rest of 1323,75 USD of my balance. Accusations on my cheating is absurd as I played just 30 hands on live blackjack game. Let the casino clarify what they ment.
I ask your help to get the rest of my balance as for some reason you put this kind of casino on a 'perfect reputation' list.
Zdravo novi4ok,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa SuperBoss kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete da li je vaš nalog već verifikovan i da li je da, od kada tačno? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo? Da li je kazino precizirao koje rupe ste koristili da biste akumulirali svoj balans?
Radujemo se Vašem odgovoru.
Pozdravi,
Nick
Hello novi4ok,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperBoss Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? When was the last time you spoke to the casino and what was it about? Did the casino specify what loopholes did you use in order to accumulate your balance?
Looking forward to your answer.
Regards,
Nick
Zdravo, Nik!
Nažalost, imam grešku u kucanju u prvoj poruci. Registrovao sam se 2022 (ove godine pre mesec dana) 20.08.2022 (ne 2002).
Moj nalog je u potpunosti verifikovan pre mog prvog zahteva za povlačenje, mislim istog dana 20.08.2022.
Moj prvi zahtev za gotovinu u iznosu od 500 USDT je normalno uslužen i zatražio sam sledeći. Nije bilo gejming rundi između cashout-a, tako da nema logike plaćati cashout jednom i optuživati igrača da je varao na sledećem.
Poslednji put sam razgovarao sa njima pre oko 2 nedelje, krajem avgusta preko onlajn ćaskanja i radilo se o zaglavljenom zahtevu za gotovinu (drugi u iznosu od 500 USDT). Kazino mi je rekao da najverovatnije moram da čekam 21 dan, dakle do 12.09.2022 u skladu sa njihovim Uslovima i odredbama.
Nakon toga, 12.09.2022, dobio sam samo imejl poruku koju sam citirao, ali potpis osobe koja mi je poslala ovu poruku nije sadržao ime kazina, već samo „menadžer kazina" nekog misterioznog kazina. Takođe nisam mogao da vidim ime kazina na adresi pošiljaoca. Verovatno je u pitanju bila neželjena pošta, ali činjenica je da je moj superbos kazino nalog blokiran 12.09.2022, odmah nakon ove poruke e-pošte. Mogao sam da se prijavim na svoj nalog dan ranije 11.09.2022.
Nisu data nikakva objašnjenja o „rupama". U svakom slučaju, superbos kazino ovde može da razjasni situaciju.
Pozdravi
Hello, Nick!
I have typo in my first message unfortunately. I registered in 2022 (this year a month ago) on 20.08.2022 (not 2002).
My account was fully verified before my first withdrawal request I think same day on 20.08.2022.
My first cashout request in the amount of 500 USDT was served normally and I requested next one. There were no gaming rounds between cashouts so this is of no logic to pay cashout one time and accuse player in cheating on the next one.
Last time I spoke with them around 2 weeks ago in the end of August via online chat and it was about stuck cashout request (the second one in the amount of 500 USDT). Casino told me most probably I have to wait for 21 days so upto 12.09.2022 in accordance to their T&C.
After that on 12.09.2022 I got only email message I citated but signature of a person who sent me this message didn't contain casino name, just 'casino manager' of some mystery casino. I couldn't see casino name in sender's address as well. Probably it was a spam, but the fact is my superboss casino account was blocked on 12.09.2022 right after this email message. I was able to login to my account a day before on 11.09.2022.
No any explanations on the 'loopholes' were provided. Anyway superboss casino can clarify the situation here.
Regards
Zdravo novi4ok i hvala na dodatnim informacijama. Sada ću vašu žalbu proslediti kolegi Mateju koji će vam od sada pomagati.
Želim vam puno sreće u rešavanju.
Pozdravi,
Nick
Hello novi4ok and thank you for the additional information. I will now forward your complaint to my colleague Matej who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Zdravo novi4ok.
Žao mi je što čujem za vaše nevolje.
Želeo bih da pozovem predstavnika kazina u slučaj:
Objasnite šta je novi4ok provalio i zašto mu je nalog blokiran.
Hello novi4ok.
I am sorry to hear about your troubles.
I would like to invite the casino representative into the case:
Please explain what novi4ok breached and why his account was blocked.
Zdravo,
Kako kazino ćuti, pokušao sam još jednom da razjasnim situaciju putem mejla. Dobio sam odgovor da „Tokom provere igre je otkriveno da ste iskoristili ranjivost – korišćenje sigurnih (bez gubljenja) opklada. Ove radnje krše pravilo 9.1.2 sajta. Vaše opklade su verifikovane od strane provajdera igre. Tokom provere su otkrili da koristite opklade sa prednostima ili opklade na dobitke (ovo su opklade čiji se ishod može dobiti samo).'.
Štagod to značilo. Koristio sam samo glavne opklade u živoj igri blackjack-a od evolution provajdera. Nemam pojma šta 'sigurne opklade' ili 'pobednički dobiju' znače u vezi sa igrom blekdžek. Nijedan bonus nije bio aktivan i nisu korišćena bonus sredstva - samo moja sopstvena novčana sredstva. I kako provajder igre može da izda takvu vrstu izveštaja na osnovu statistički beznačajne udaljenosti od SAMO 26-30 opklada?! Ovo je čista prevara!
Takođe sam dva puta obavestio kazino da ovde čekamo njihov odgovor na moju žalbu. Ali nažalost ne vidim znake prisustva njihovog predstavnika na vašem sajtu.
Da li vam treba kopija komunikacije između mene i kazina, javite mi da ću poslati e-poštom.
Pozdravi
Hello,
As casino keeps silence I tried to clarify the situation via email once again. I got answer stating that 'During the gameplay check, it was found that you exploited a vulnerability - the use of safe (non-loosing) bets. These actions violate the rule 9.1.2 of the site. Your bets have been verified by the game provider. During the check they found out that you are using bets with advantage or win-win bets (these are bets whose outcome can only be won).'.
Whatever that means. I used only main bets at the live game of blackjack by evolution provider. I have no idea what 'safe bets' or 'win-win' means with regards to blackjack game. No bonus was active and no bonus funds used - only my own cash funds. And how game provider can issue such kind of report based on a statistically insignificant distance of 26-30 bets ONLY?! This is pure fraud!
Also I infromed the casino twice that we are awaiting their answer to my complaint here. But unfortunately I see no sign of presence of their representative on your site.
Shall you need a copy of communication between me and casino let me know I will send by email.
Regards
Dragi igrače.
Vaš nalog je suspendovan na osnovu paragrafa 9.1.2 naših uslova i odredbi. (9.1.2. - korišćenje nepravedne prednosti ili uticaja (obično poznato kao varanje), uključujući iskorišćavanje grešaka, rupa ili grešaka u našem softveru, korišćenje automatizovanih igrača (takođe poznatih kao 'botovi'); ili iskorišćavanje 'greška';😉
Dobili smo pismo od kompanije Evolution Gaming o sumnjivoj aktivnosti igrača. Analizirajući aktivnost i radnje shvatamo da namera da se registrujemo i igramo u kazinu nije bila igra na sreću, već da se pronađe rupa u zatvoru sa dodatnim softverom (nije moguće brojati karte u glavi) i ostvariti RTP prednost u igri (što znači da je RTP veći od 100%).
Uzimajući sve to u obzir, došli smo do odluke da suspendujemo nalog.
Možemo da dostavimo detaljan izveštaj Casino Guru menadžeru o primljenom pismu i aktivnostima.
Dear player.
Your account has been suspended based on the paragraph 9.1.2 of our Terms and Conditions. (9.1.2. - using an unfair advantage or influence (commonly known as cheating), including the exploitation of bugs, loopholes or errors in our software, the use of automated players (also known as 'bots'); or the exploitation of an 'error';😉
We received a letter from game provide Evolution Gaming about suspicious activity of a player. Analyzing the activity and actions we understand that the intention to register and play in the casino was not to play in a game of chance but to find a loophole with an additional software (it’s not possible to count cards in one’s head) and make RTP advantage in the game (meaning that the RTP is higher that 100%).
Taking all that into account we came to the decision to suspend the account.
We can provide detailed report to Casino Guru manager about received letter and activity.
Samo da pojasnim. Registrovao sam ovaj kazino jer ga je Casino.Guru ocenio visokom (dato mu je 'savršena reputacija'). I nalazi se visoko na listi preporučenih kazina od strane Gurua (sada je broj 15). Dakle, moja namera je bila da vidim opšte uslove. I da budem iskren, nisam bio impresioniran. Dakle, pošto imate ulog od 3k depozita, moram da preokrenem 700k3=2100usdt opklade ukupno. Ako se ne varam ukupan promet je bio oko 2600usdt malo više od 3k jer sam odigrao poslednju cipelu do kraja. To je nekako dokaz da nisam nameravao da igram dugo u vašem kazinu. Cela moja igra je bila na neki način iznuđena jer inače ne bih mogao da se povučem bez provizije.
Optužbe o prebrojavanju karata su apsurdne jer sam odigrao neznatan broj ruku, što je onemogućilo izdavanje ovakvih izveštaja. Koliko se sećam, kladio sam se ne manje od 100 USD po rundi, tako da sam napravio 26-30 rundi igre, mislim čak i manje. Verovatno manje od 20. O kakvom brojanju karata u 'glavi' pričaš?
Dakle, nakon 3k opklade moja jedina namera je bila da unovčim i više se ne vratim. Iz nekog razloga ste eskalirali sukob i ponašali se kao prevaranti koji me optužuju da se kladim na 'pobedu' ili 'bez poraza'. Apsurd! Možete li pojasniti šta to znači? Nisam uticao na igru - ovo je nemoguće.
Igram mnogo drugih onlajn kazina koji ostvaruju promet od milion dolara i iz nekog razloga ta kazina nikada ne dobijaju takva misteriozna pisma provajdera i naloge koji nisu zabranjeni. Ovo je jasan znak krivog kazina - oni se uvek pozivaju na pismo dobavljača misteriozne igre. Toliko zgodno jer se igrač nikako ne može prijaviti dobavljaču igara.
Još jedno - pronađite korisničku recenziju od jednog od ukrajinskih igrača. Isto je prijavio. Jednom plaćeno pa zabranjeno bez razloga. Izgleda da radi šema za ovaj kazino. Potpuno isto se desilo i meni.
Nadam se da će Casino Guru doneti odgovarajuću odluku.
Just to clarify. I registered this casino because it was rated high (given 'perfect reputation') by Casino.Guru. And it is positioned high in recommended casinos list by Guru (number 15 now). So my intention was to see overall conditions. And to be honest I was not impressed. So as you have 3x deposit wager I need to rollover 700x3=2100usdt bets in total. If I'm not mistaken total turnover was about 2600usdt a little bit more than 3x because I played last shoe to the end. That's somehow proofs that I was not intended to play long your casino. All my gameplay was somehow forced as otherwise I was unable to withdraw with no comission.
Accusations on cardcounting is an absurd as I played not significant number of hands making impossible to issue such kind of reposrts. As far as I remember I bet not less than 100usd each round so I made 26-30 gaming rounds, I think even less. Probably less than 20. What card-counting in 'one’s head' are you talking about?
So after 3x wager my only intention was to cashout and never come back. For some reason you escalated the conflict and acted as fraudsters accusing me in making 'win-win' or 'non-losing' bets. Absurd! Could you clarify what does that mean? I did not influence the game - this is impossible.
I play a lot of another online casinos generating turnover of million of dollars and for some reason those casinos never receives such a mystery provider letters and accounts not banned. This is clear sign of crooked casino - they always refer to mystery game provider letter. So convinient as player cannot apply to game provider by no means.
Yet one more - find user review from one of the ukrainian player. He reported the same. Paid once then banned with no reason. Seems to be working scheme for this casino. Exactly the same happened to me.
I hope Casino Guru will take appropriate decision.
Zahtevali smo verifikaciju vaših dokumenata sa selfijem, ali vi odbijate da to učinite. Možete li nam reći zašto ste to odbili? Sve te činjenice (pismo od provajdera igre, radnja koju ste uradili kao igrač) omogućavaju nam da smatramo te radnje kao varanje.
We requested verification of your documents with selfie but you refuse to do so. Could you let us know why you refused that? Those all facts (the letter from game provider, the action which were done by you like a player) let us consider those actions like cheating.
Svi zahtevi od vas su ispunjeni. Sve neophodne KIC procedure su obavljene pre mog prvog zahteva za povlačenje. Račun je u potpunosti verifikovan i 500 usdt je normalno obrađeno za povlačenje. Selfi je obezbeđen i postavljen 20.08.2022. Pošto ste mi zabranili nalog, ne mogu tačno da vidim koji su dokumenti postavljeni preko unutrašnjeg kazino sistema. Mogu da vam predstavim tačno fotografije koje su nastale po vašem zahtevu za selfi.
Tokom čekanja mog drugog povlačenja 500 usdt (nije obrađeno) razgovarao sam sa podrškom za onlajn ćaskanje 1-2 puta i samo informacije sam dobio da je provera igre u toku i moram da čekam 21 dan. Nakon što sam pokušao da razjasnim šta se dešava posle 21 dan umesto odgovora, prilično sam grubo upitan 'da li možemo još nešto da vam pomognemo?'. Nemam nikakve zahteve za dodatnim selfijem. Podrška za onlajn ćaskanje me nikada nije obavestila da nedostaju neki lični podaci. Nikada nismo komunicirali putem e-pošte do zabrane 12.09.2022 i nisam dobio nijedan zahtev od vas. Informacija da sam odbio da dam selfi je laž. Kako objašnjavate da ste prvo normalno platili isplatu, a zatim počeli da radite ove čudne stvari?
Zahtevam da svi transkripti ćaskanja budu objavljeni ovde.
Što se tiče pisma provajdera igre - izgleda da je lažno i ne može se doneti nikakvi zaključci o seriji od 20 (DVADESET) rundi. Ovo je protiv logike i matematike. Pojasni koliko puta se kladim? Celokupna igra je bila striktno u skladu sa pravilima kockanja i kontrolisana od strane provajdera igre. Nisam mogao nikako da utičem na igru.
Ponašajte se kao renomirani subjekt.
All requests came from you were fulfilled. All the neccessary KYC procedures were done before my first withdrawal request. Account was fully verified and 500 usdt was processed for withdrawal normally. Selfie was provided and uploaded on 20.08.2022. As you banned my account I cannot see what documents were uploaded via inner casino system exactly. I can present exactly the photos that were made after your request of selfie.
During awaiting of my second withdrawal of 500 usdt (not processed) I talked to online chat support 1-2 times and only information I got that gameplay check in progress and I have to wait for 21 days. After I tried to clarify what happens after 21 days instead of answer I was quite rudely asked 'if anything more we can help you with?'. I haven't got any requests for additional selfie. Online chat support never informed me that some personal information missing. We never communicated via email until ban on 12.09.2022 and I got no requests from you. The information that I refused provide selfie is a lie. How do you explain that you paid first withdrawal normally and then start doing this strange things?
I claim all chat transcripts to be published here.
As for game provider letter - seems to be fake as well as no conclusions can be made on a run of 20 (TWENTY) gaming rounds. This is against logic and mathematics. Clarify how many times I bet? All the gameplay was strictly in accordance to gambling rules and controlled by the game provider. I could not influence the game by any means.
Please act as reputable entity.
Poštovani predstavnike kazina,
Možete li da navedete koji selfi sa kojim dokumentom nedostaje? Možete li takođe da dokažete da je novi4ok odbio da pruži ovaj selfi?
Dragi novi4ok, možete li mi proslediti mejl sa selfijem koji ste poslali u kazino?
Dear casino representative,
Could you please specify which selfie with which document is missing? Could you please also prove that novi4ok refused to provide this selfie?
Dear novi4ok, could you please forward me the email with a selfie which you sent to the casino?
Matej - poslao mejl sa detaljima.
Poštovani igrače - molimo da nam date tražene podatke i rado ćemo vam vratiti ostatak uplaćenog novca.
Matej - have sent the email with details.
Dear player - please provide us the requested info and we would be happy to return you the rest of deposited money .
U redu, još uvek osećam da mi nešto nedostaje. Tražite informacije, ali ne navodite KOJE informacije i kako da vam ih pošaljem. Nigde ne vidim vaše zahteve.
Nakon Matejevog pojašnjenja, šaljem vam selfi fotografiju sa papirom sa ispisanim SuperBossom i trenutnim datumom na e-mail kao odgovor na suppot tiket #J5VJZ (13053051+J5VJZ)
Ako su vam potrebne još neke fotografije, navedite tačno šta treba da se uradi i način na koji vam te fotografije mogu poslati.
All right I still feel I'm missing something. You ask for information, but dont specify WHAT information and how shall I send it to you. I see no requests from you anywhere.
Following Matej clarification I'm sending you selfie photo holding a piece of paper with written SuperBoss and current date on it via email as answer to suppot ticket #J5WJZ (13053051+J5WJZ)
If you need any other photos please specify exactly what needs to be done and ways of sendong these photos to you.
Hvala novi4ok.
Poštovani predstavnike kazina, molimo vas da proverite selfi i potvrdite da je sve u redu, ili pišite ovde ako je još nešto potrebno.
Thanks novi4ok.
Dear casino representative, please check the selfie and confirm everything is OK, or write here if anything else is needed.
Dragi igrače.
Da, dobili smo sve dokumente koji su trebali da budu.
Juče smo izvršili povratni transfer po pravilu:
Administracija kazina može vratiti igraču razliku između depozita i povlačenja uz odbitak administrativne provizije do 15% od iznosa depozita. U tom slučaju, igrač treba da potvrdi svoj nalog tako što će dati selfi sa imenom kazina i datumom na listi.
Proverite i nadam se da će vaš slučaj žalbe biti zatvoren.
Dear player.
Yes we received all the documents which supposed to be.
We made return transfer yesterday based on the rule:
The casino administration can return the difference between deposit and withdrawal to the player with the deduction of administrative commission up to 15% from the deposit’s amount. In that case, the player should verify her account by providing a selfie with the name of the casino and the date on the list.
Please check and i hope your complain case will be closed.
Ukupan depozit je bio 700 usdt, nakon igre ukupno stanje na mom računu je bilo 1823,75 usdt. Uspešno sam podigao 500 usdt i preostali iznos u trenutku blokiranja naloga je bio 1323,75 usdt.
Juče sam dobio samo 93,81 usdt. Možete li objasniti šta ovaj iznos znači?
Koliko sam razumeo, zaplenili ste dobitak i vratili samo moj iznos depozita od 700 USD minus 15% naknade?
Žao mi je, ali se ne slažem sa ovom odlukom. Svi dobici su bili legalni, ne vidite razlog za zadržavanje iznosa dobitka i naplatu administrativne takse na iznos vraćenog depozita. Pretvaram se da dobijam svih 1823,75 usdt u celosti. Trenutno sam platio samo oko 595 usdt
The total deposit was 700 usdt, after the game the total balance of my account was 1823.75 usdt. I have withdrawn 500 usdt successfully and remaining balance at the time of account blocking was was 1323.75 usdt.
Yesterday I received 93.81 usdt only. Could you please explain what this amount mean?
From what I understand you seized the winnings and returned only my deposit amount of 700 usdt minus 15% fee?
Sorry, but I don't agree with this decision. All the winnings were legal, see no reason to withheld the winnings amount and to appy administrative fee to the returned deposit amount. I pretend to get all 1823.75 usdt in full. At the moment I paid only about 595 usdt
Po našim pravilima imamo pravo da vratimo uplaćeni novac - ne dobitnu sumu.
Depozitni iznos je bio 698,75
Dakle 698,75 - 15% = 593,94
593,94 - 500 = 94
ovo je novac koji ste dobili.
By our rules we have the right to return deposited money - not winning sum.
Deposited sum was 698,75
So 698,75 - 15% = 593,94
593,94 - 500 = 94
this is the money you have received.
Žao mi je, ali ne mogu da prihvatim ovo kao ispravno rešenje slučaja. Prihvatajući ovo, priznajem da je bilo nekih prekršaja sa moje strane i pristajem na oduzimanje mog dobitka. Ovo nije slučaj. Strogo odbacujem bilo kakve optužbe na moj račun. Moj stav je jasno objašnjen gore. Ovde nema mesta zapleni sredstava. I naplaćujete naknadu čak i za ranije uplate (500usdt) koje su obavljene normalno. Verovatno i dalje imate pravo da uzmete 15% naknade u takvom slučaju, ali morate vratiti sav preostali iznos od 1323,75 usdt minus naknada. Ovo je nekako prihvatljivo.
Ali trenutno sam dobio samo 94 usdt od 1324 usdt remaminga.
Sorry but I cannot accept this as a proper case resolution. By accepting this I admit there were some violations from my side and I agree to my winnings seizure. This is not the case. I strictly reject any accusations on me. My position is clearly explained above. There is no place for any funds seizure here. And you apply fee even for earlier payments (500usdt) that was performed normally. Probably you still have right to took 15% fee in such a case but you must return all the remaning balance 1323.75 usdt minus fee. This is acceptable somehow.
But at the moment I got only 94 usdt out of 1324 usdt remaming.
Molimo pročitajte naše uslove i pravila za igrače (koja ste prihvatili prilikom registracije u našem kazinu)
na osnovu pravila:
Administracija kazina može vratiti igraču razliku između depozita i povlačenja uz odbitak administrativne provizije do 15% od iznosa depozita. U tom slučaju, igrač treba da verifikuje svoj nalog tako što će dati selfi sa imenom kazina i datumom na listi
Vaš nalog je ugašen - nemate pravo da igrate u našem kazinu. Razlog za prekid je gore - zbog sumnjive aktivnosti koju je primetio provajder igre.
Svi depoziti-povlačenje minus administrativne naknade su vam vraćeni.
Smatramo da je slučaj rešen i apsolutno pravičan.
Please read our terms and rules for players (which you accepted during registration in our casino)
based on the rule:
The casino administration can return the difference between deposit and withdrawal to the player with the deduction of administrative commission up to 15% from the deposit’s amount. In that case, the player should verify her account by providing a selfie with the name of the casino and the date on the list
Your account has been terminated - you don't have the right to play in our casino. The reason of termination is above - because of the suspicious activity noticed by the gameprovider.
All deposits-withdrawal minus admin fees has been returned to you.
We consider that the case is resolved and absolutely fair.
Dragi novi4ok, još uvek vredno radimo na slučaju. Većina razgovora sa kazinom sada se razmenjuje preko Skajpa. Kada budemo napredovali, odmah ću postaviti poruku ovde.
Dear novi4ok, we are still working hard on the case. Most of the conversation with the casino are now exchanged via Skype. When we make progress, I will post the message here immediately.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Dragi novi4ok,
Kazino je naveo da ste odbili da im pošaljete selfi kada su tražili da uradite KIC.
Možete li da objasnite ovu situaciju što je detaljnije moguće?
Dear novi4ok,
The casino stated that when they asked you to do a KYC, you refused to send them a selfie.
Could you please explain this situation in as much detail as possible?
Zdravo, Matej!
Ovo je drugi put da postavljaju ovo čudno pitanje. Sve je gore objašnjeno. Od njih nemam nikakve zahteve. U svakom slučaju poslao sam im selfie i oni su ga dobili i potvrdili. Ali na kraju su to izjavili samo za vraćanje mog depozita. Zaplenili su moj dobitak bez volje da ga vrate. Takođe su nametnuli 15% naknade na prethodno i normalno obrađeni zahtev za gotovinu od 500usdt. Ukupan iznos koji sam dobio od njih je otprilike 500+95=595 usdt. Od 1823 ust mog konačnog bilansa. Svi zahtevi iz kazina su ispunjeni. Ako imaju još nešto, neka ponovo jasno objasne.
Hello, Matej!
This is the second time they raise this strange question. Everything is explained above. I haven't got any requests from them. Anyway I sent them selfie and they got it and confirmed. But finally they stated this only for returning back my deposit. They seized my winnings with no will to returm. Also they imposed 15% fee to previously and normally processed cashout request of 500usdt. Total amount I got from them 500+95=595 usdt approximately. Out of 1823 ust of my final balance. All the requests from casino were fullfilled. If they anything more let them explain clearly here again.
Zdravo novi4ok,
Prema informacijama koje imam od predstavnika kazina, izgleda da ste, kada je od vas zatraženo da date selfi, to odbili, i na osnovu toga vam je kazino blokirao nalog. Još su neka pitanja u vazduhu.
Hello novi4ok,
From the info I have from the casino representative, it looks like when you were asked to provide a selfie, you refused to do that, and based on that, the casino blocked your account. There are still some questions in the air.
U redu Matej, ali ako pažljivo pročitaš temu iznad o tome smo već raspravljali. Dao sam pasoš i selfi odmah nakon što su tražili 20.08.2022. Kasnije su me zamolili za dodatnu fotografiju na kojoj je na papiru ispisano 'SuperBoss'. Ovo je urađeno samo preko ovog sajta i od vas ne od njih. Uradio sam to i oni su potvrdili pre oko 3 nedelje. U svakom slučaju, nisam dobio nikakve zahteve od kazina ni pre, ni posle blokade naloga. I oni daju razlog za zabranu mog naloga je neko kršenje misterioznih pravila i pismo dobavljača igre. Ništa zajedničko sa nestalim selfijem.
All right Matej, but if you read carefully the thread above we already discussed that. I provided the passport and selfie right after they asked on 20.08.2022. Later I was asked for additional photo with 'SuperBoss' written on the paper. This was done only via this site and from you not from them. I did this and they confirmed about 3 weeks ago. Anyway I haven't got any requests from casino not before not after account blocking. And they provide the reason of my account ban is some mystery rules violation and game provider letter. Nothing in common with missing selfie.
Poštovani novi4ok i predstavnici kazina,
Proverio sam evidencije i dokaze sa svojim kolegama.
Novi4ok:
Iz vašeg stila igranja, vidljivo je da ste za kratko vreme menjali stolove i igrali samo za stolovima na kojima je TC bio najmanje 2. Iz vaših evidencija igara, verujemo da ste koristili softver da biste znali gde i kada da igrate jer je to nemoguće da zadrži sve te informacije za jednu osobu.
Stoga, s obzirom na sve dokaze, smatramo da kazino ima pravo na odluku koju je doneo.
Dear novi4ok and casino representative,
I checked the logs and evidence with my colleagues.
Novi4ok:
From your play style, it is evident that in a short time, you switched tables and played only in tables where TC was at least 2. From your game logs, we believe you used software to know where and when to play because it is impossible to keep all that info for a single person.
Therefore, considering all the evidence, we believe that the casino has the right to the decision it made.
Ovo je čudan stil izvođenja 'istraga' kada igrač nema pristup evidenciji. Ne mogu da se setim čak ni broja opklada, ali verujem da nije bilo više od 20-30 kola, većina njih se igrala za jednim stolom. Koliko sam stolova 'zamenio'? Koliko sam odigrao kockarskih rundi? Koliki je ukupan promet ostvaren? Igram istim stilom u mnogim onlajn kockarnicama i nikada nisam optužen da koristim softver. Ovo je besmislica. Ovo su samo 'nagađanja' koja nisu zasnovana na dokazima (jer ih nema). "Veoma verovatno" kao i obično. Nametanje naknade za prethodni cashout (posle 2 meseca) - naravno nikada nisam komentarisao. Jedini razlog je što je ovo ukrajinski kazino i vi samo stavite na stranu. Nisam iznenađen.
This is strange style performing the 'investigations' when player doesn't have access to logs. I cant remember even the number of bets but I beleive it was not more than 20-30 rounds most of them were played at one single table. How many tables I 'switched'? How many gambling rounds I played? What was the total turnover generated? I play same style in many online casinos and never been accused in using software. This is nonsense. This is only the 'guses' not based on the evidences (because there are no any). "Highly likely' as usually. Imposing fee on the previous made cashout (after 2 month) - of course never commented. The only reason is that this is ukrainian casino and you just take side. Not surprised.
Uveravam vas da smo vrlo pažljivo proveravali vaše dnevnike.
Mogu vam dati primer vaše igre:
U jednom danu odigrali ste ukupno sat vremena, a tokom ove igre zamenili ste šest stolova i odigrali 24 kola.
Odigrana su 22 kola za 17 minuta, a zamenili ste četiri stola. Sve utakmice su odigrane sa TC 2+. Većina je bila sa TC 3+. Ovo nije moguće bez korišćenja grupe ili softvera.
I can assure you we were checking your logs very carefully.
I can give you an example of your play:
In one day, you played a total of one hour, and during this play, you switched six tables and played 24 rounds.
Twenty-two rounds were played in 17 minutes, and you switched four tables. All games were played with TC 2+. Most were with TC 3+. This is not possible without using a group or software.
Matej, znam da si ovde 'loš pandur'. Uglavnom u svim vašim slučajevima idete na stranu kazina. U svakom slučaju samo da završim - ne dajete nikakve dokaze i zasnivate svoj zaključak na 'pogađanju'. Ako navodite bilo koga, morate pružiti vrednije dokaze. Igrao sam četiri stola i samo 22 runde, a vi kažete da je jedini mogući razlog za to 'korišćenje softvera'. Možete li proceniti verovatnoću? Ovo je retoričko pitanje. Ovo nema nikakve statističke ili matematičke osnove. Znam da kada uđete u kućište ovo igraču ne donosi ništa dobro. Vi ste ovde najpristrasnija i s predrasudama. Najverovatnije ste vi glavni za žalbe unesite slučajeve samo sa džepnim kockarnicama.
Neka ovaj put pacovi uzmu parče pite..
Matej, I know you are a 'bad cop' here. Mostly in all your cases you take casino's side. Anyway just to finalize - you don't provide any evidences and base your conclusion on a 'guess'. If you allege anyone you must provide more valuable proofs. I played four tables and only 22 rounds and you say only possible reason for that is 'using software'. Could you estimate the probability? This is rhetorical question. This has no any statistical or mathematical grounds. I know when you enter the case this brings nothing good to the player. You are the most biased and prejudiced person here. Most probably you are being the the head of complaints enter the cases only with pocket casinos.
Let the rats take the piece of pie this time..
Dragi novi4ok.
I varate se; ovaj slučaj ima veoma solidne statističke i matematičke osnove.
Zbog svega gore napisanog, ovaj slučaj odbacujem kao neopravdan.
Dear novi4ok.
And you're mistaken; this case has very solid statistical and mathematical grounds.
Because of all written above, I am rejecting this case as unjustified.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.