TikiTaka Casino - Zahtev za samoisključivanje igrača je odložen.

I registered at this casino and at a certain point I requested self-exclusion because I couldn't control my spending. The casino's terms and conditions state that they do this within 24 hours. In the customer area there is no option for us to do this independently, either temporarily or permanently.

I asked, as indicated, by email on 09/03/2025. To date, nothing has been done. They don't reply by email. In the chat they can't solve it, they just keep repeating the same information that they will forward it, apologize for the inconvenience and ask for patience, they will refer it to the competent department. Every day I send an email and chat. I can't resolve it. And I can't control the use of the casino...

Registei-me neste casino e em determinado momento pedi a autoexclusao por não estar a conseguir controlar os gastos. Os termos e condições do casino indicam que o fazem em 24h. Na área de cliente não há qualquer opção para que o possamos fazer autonomamente, quer temporária, quer definitivamente.

Pedi, conforme indicam, por mail, a 09/03/2025. Até hoje nada foi feito. Por mail não respondem. No chat não podem resolver, apenas repetem sempre a mesma informação que vão encaminhar, pedem desculpa pelo incomodo e pedem paciência, vão remeter ao departamento competente. Todos os dias mando mail e falo no chat. Não consigo resolver. E não consigo controlar a utilização do casino...

Dear Trixinha,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you're facing with the self-exclusion request.

To better assist you, could you please clarify the following:

• Could you specify the email address you sent your self-exclusion request to on 09/03/2025?
• Have you received any response from the casino, even if it was an automated one?
• Can you confirm if the casino mentioned any specific reason for the delay in processing your request?
• Has the casino provided any information about their process for handling self-exclusion requests, such as estimated timeframes or next steps?

Please feel free to forward any relevant communication, such as emails or chat logs, to my email at petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

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Stay cautious and contact us directly if you have any doubts.