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I requested a cash out of $1900 on September 2 via interac etransfer. After waiting several days I did not receive anything. I contacted live chat and they said they will create a ticket with their platform provider. I contacted live chat again several times and there was no new info or money.

On September 14 @ 08:23 time, I logged in and noticed the $1900 was put back into my account and I requested a cash out. Their website says they will process payments within 1-2 business days. It has not been that and they are once again telling me they will create a ticket with their platform provider. I feel as I am getting the run around. Please help.

Hello Ggpokerben,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Truenorth.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Ggpokerben,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.