Poštovani sergio9998,
Veoma mi je žao što čujem da se borite i razumem vašu duboku zabrinutost zbog situacije. Međutim, važno je napomenuti da se promotivni mejlovi iz kazina često automatski šalju svim klijentima. Iako razumem da bi u idealnom slučaju, kada igrač zatraži zatvaranje naloga, trebalo bi ih ukloniti sa primalaca takvih e-poruka, to nije uvek slučaj. U ovakvim situacijama, igrač može da klikne na opciju da se „odjavi" sa promotivnih e-poruka u podnožju imejla, ili možete da označite e-poruke koje dolaze iz kazina kao neželjenu poštu. Nažalost, ne rešavamo slučajeve sa neželjenim promotivnim imejlovima.
Kao posrednici, naša primarna uloga je da se bavimo pitanjima koja se odnose na pravičnost u igri, rukovanje računima i sporove oko dobitaka ili povlačenja. Promotivne e-poruke, iako razumljivo frustrirajuće, ne spadaju u okvire onoga što mi obrađujemo jer su automatizovani marketinški alati koje kazina koriste da dopru do svih svojih igrača. Ove e-poruke često masovno šalju sistemi trećih strana, a sadržaj se ne ažurira uvek sa statusom naloga igrača (npr. zatvoren ili samoisključen).
Pošto ovim imejlovima obično upravljaju odvojeni marketinški sistemi, kazina nude opcije za igrače da sami upravljaju komunikacijom — kao što je veza za odjavu ili označavanje e-pošte kao neželjene pošte. Ovo je najefikasniji način da prestanete da primate takve komunikacije.
Štaviše, nemoguće je jasno pripisati činjenicu da ste primili promotivne e-poruke od Trustdice kazina razlog zašto ste se prijavili u drugi kazino i počeli da igrate tamo. Ako je Trustdice Casino zatvorio vaš nalog još u aprilu zbog problema sa kockanjem i od tada niste uplatili nikakve nove depozite ovom konkretnom kazinu, nismo u mogućnosti da ih kontaktiramo i zatražimo vaše uklanjanje sa njihove mejling liste. Međutim, kao što sam ranije pomenuo, možete sami da preduzmete korake da blokirate promotivne poruke e-pošte, što bi trebalo da spreči dalje poruke.
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Takođe bih želeo da vam skrenem pažnju na našu alatku za pomoć pri samoisključenju https://casino.guru/global-self-ekclusion-initiative/assistance-tool. Ova alatka će vam olakšati da blokirate svoje kazino naloge za više kockanja ustanove istovremeno i nije povezan ni sa jednim određenim kazinom. Alat za pomoć pri samoisključenju je dizajniran da pomogne pojedincima koji se možda suočavaju sa izazovima u vezi sa svojim navikama kockanja tako što im pomaže da ograniče svoj pristup kockanju i smanje mogućnost dalje štete.
Iznad svega, ako vam kockanje više ne donosi radost i postaje opterećenje, preporučljivo je potražiti stručnu pomoć. Toplo preporučujem da se obratite centrima u vašoj zemlji koji su specijalizovani za rešavanje problema kockanja. Neke od ovih centara možete pronaći na sledećem linku (https: //casino.guru/problem-gambling-help-centers#cnt_87=true )
Iz navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli više pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
Dear sergio9998,
I am very sorry to hear that you are struggling and understand your deep concern about the situation. However, it's important to note that promotional emails from the casinos are often sent out automatically to all customers. While I understand that ideally, once the player requests account closure, they should be removed from the recipients of such emails, it is not always the case. In situations like these, the player can click on the option to "unsubscribe" from promotional emails in the footer of the email, or you can mark the emails coming from the casino as spam. Unfortunately, we do not solve cases with unsolicited promotional emails.
As mediators, our primary role is to address issues related to fairness in gameplay, account handling, and disputes over winnings or withdrawals. Promotional emails, while understandably frustrating, fall outside the scope of what we handle because they are automated marketing tools used by casinos to reach all their players. These emails are often sent in bulk by third-party systems, and the content is not always updated with the player’s account status (e.g., closed or self-excluded).
Since these emails are typically managed by separate marketing systems, casinos offer options for players to manage communications themselves—such as an unsubscribe link or by marking emails as spam. This is the most efficient way to stop receiving such communications.
Moreover, it's impossible to clearly attribute the fact that you received promotional emails from Trustdice Casino as the reason you signed up at a different casino and started playing there. If Trustdice Casino closed your account back in April due to gambling problems and you have not made any new deposits to this particular casino since then, we are unable to contact them to request your removal from their mailing list. However, as I mentioned before, you can take steps to block promotional emails on your own, which should prevent further messages.
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Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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