Draga caidenlee22,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Čini se da trenutno imate tehnički problem sa veb sajtom kazina.
Da li ste pokušali da izbrišete kolačiće, keš memoriju i istoriju pregledača, a zatim da pristupite sajtu kazina?
Da li ste pokušali da otpremite dokumente preko drugog pretraživača?
Možete li ljubazno navesti koliko dugo imate poteškoća sa učitavanjem dokumenata?
Da li koristite ispravnu adresu e-pošte za komunikaciju sa kazinom? Adresa e-pošte korisničke podrške treba da bude info@velobet.com . Alternativno, možete doći do korisničke podrške putem ćaskanja uživo.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear caydenlee22,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. It seems you are currently having a technical problem with the casino website.
Have you tried deleting your cookies, cache, and browser history, and then accessing the casino site?
Have you tried uploading the documents through a different browser?
Could you kindly specify how long you have been experiencing difficulties uploading your documents?
Are you using the correct email address for communication with the casino? The customer support email address should be info@velobet.com. Alternatively, you may reach customer support through live chat.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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