Nakon što je Kathrine osvojila 1600 eura i pokušala ih povući, kockarnica joj je poslala poruku da je prekršila uvjete i odredbe o bonusu.
: x
Prijavio sam se prije tri dana i iskoristio bezuvjetni bonus od 100% za svoje prve tri depozite. Imao sam sreće i preko tri dana osvojio sam 1600 eura. Zatražio sam povlačenje uz uvjet da su traženi dijelovi. Na moje iznenađenje, upravo sam primio e-poštu (ispod) u kojem sam obaviješten da se moje povlačenje odbija. Dao mi je popis igara sve dok me ruka objašnjava da sam pobijedila igrajući između ostalih igara "zabranjenih" u okviru igre dijelom koristeći aktivni bonus. Igrao sam na drugim mašinama, ali zaustavljamo se na činjenici da sam i ja pobijedio na jednoj od ovih utakmica. Dakle, moje povlačenje je odbijeno. Ovakav spisak koji postoji treba dati nakon prihvatanja bonusa kako bi se upozorili igrači. Gnušen.
Draga Katherine
Nažalost, moramo vas obavijestiti da je vaš zahtjev za povlačenje odbijen.
Došlo je do kršenja naših Uvjeta pružanja usluge igranjem s bonusom ili igranjem sa sredstvima stečenim bonusom.
Kada koristite bonus ili igrate sa sredstvima iz bonusa, igrate u skladu s uvjetima korištenja za fair play.
* Sljedeći uslovi korištenja su prekršeni
3.17 Sljedeće igre strogo su zabranjene uz aktivni bonus. Jackpot Igre, Stolne igre, Video Poker, Live Casino i sljedeće igre na sreću: Al Capone, Big Bad Wolf, Block Suckers, Bonanza, Knjiga besmrtnika, Builder zamka, Castle Builder 2, Da Vincijevo blago, Dead or Alive, Dead or Dead Alive 2, Uskršnji otok, Eggomatic, Vatreni šaljivac, Zlatna ribica, Hot Spin, Besmrtna romansa, Inferno Star, Jackhammer 2, Jammin Jars, Jingle Spin, Jumbo Stampede, Dung džungle, Jurassic Park, Princess Koi, Lost Relics Lucky Angler, Lady Sudbina, Max Quest: Gnjev Ra-a, Milijunaš, Mjesečeva princeza, Pekinška sreća, Mnogobrojni gusari, Reactoonz, Reel Heist, Uspon Olimpa, Robin Hood - Rich Shifting, Sakura Fortune, Scrooge, Tajna kamena, Simsalabim, Sinbad, Snijeg Divlji i 7 značajki, Super brzi vrući vrući, Zlatna sova Atine, Tesla, Čarobnjak, Tigrova slava, Uključite svoje bogatstvo, Dolina bogova, Dijamanti sa blizanaca, Vegas dijamanti, Pobjednički, Vikinzi, Divlji roj, Zombiji i , Kuća za pse. Svako kršenje ove odredbe rezultirat će povlačenjem novca sa bonusom i dobitkom.
Za buduću upotrebu obavezno slijedite uvjete upotrebe pri igranju s bonusima.
Molimo pročitajte sljedeći link da biste saznali kako igrati sa bonusima: https://www.viggoslots.com/bonus-terms
Srdačan pozdrav,
Viggoslots, Igrajte za pobjedu: twisted:
: x
I signed up three days ago and took advantage of the unconditional 100% wager bonus on my first three deposits. I was lucky and over three days I won 1600 euros. I requested a withdrawal, provided the requested parts. To my surprise, I have just received an email (below) where I am informed that my withdrawal is refused. I was given a list of games as long as the arm to explain to me that I won by playing among other games "prohibited" in the framework of game partly using an active bonus. I played on other machines but we stop at the fact that I also won at one of these games. So my withdrawal is refused. This list as it exists should be provided upon acceptance of the bonus to warn players. Disgusted.
Dear Katherine
Unfortunately, we must inform you that your withdrawal request has been refused.
There was a violation of our Terms of Service by playing with a bonus or playing with the funds earned with a bonus.
When you use a bonus or play with funds from a bonus, you play in accordance with the terms of use for fair play.
* The following terms of use have been violated
3.17 The following games are strictly prohibited with the active bonus. Jackpot Games, Table Games, Video Poker, Live Casino and the following slot games: Al Capone, Big Bad Wolf, Blood Suckers, Bonanza, Book of Immortals, Castle Builder, Castle Builder 2, Da Vinci's Treasure, Dead or Alive , Dead or Alive 2, Easter Island, Eggomatic, Fire Joker, Golden Fishtank, Hot Spin, Immortal Romance, Inferno Star, Jackhammer 2, Jammin Jars, Jingle Spin, Jumbo Stampede, Jungle Spirit, Jurassic Park, Princess Koi, Lost Relics Lucky Angler, Lady Destiny, Max Quest: Wrath of Ra, Millionaire, Moon Princess, Peking Luck, Plenty Pirates, Reactoonz, Reel Heist, Rise of Olympus, Robin Hood - Rich Shifting, Sakura Fortune, Scrooge, Secret of the Stones, Simsalabim, Sinbad, Snow Wild and the 7 Features, Super Fast Hot Hot, The Gold Owl of Athena, Tesla, The Wiz, Tiger's Glory, Turn Your Fortune, Valley of the Gods, Twin Diamonds, Vegas Diamonds, Victorious, Vikings, Wild Swarm, Zombies, and, The Dog House. Any violation of this provision will result in the withdrawal of the bonus money and the winnings in question.
For future reference, be sure to follow the terms of use when playing with bonuses.
Please read the following link to learn how to play with the bonuses: https://www.viggoslots.com/bonus-terms
Best regards,
Viggoslots, Play to Win: twisted:
:x
Je me suis inscrite il y a trois jours et ai profité du bonus sans condition de mise de 100% sur mes trois premiers dépôts. J'ai eu de la chance et sur trois jours j'ai gagné 1600 euros. J'ai demandé un retrait, fourni les pièces demandées. A ma grande surprise, je viens de recevoir un mail (ci dessous) ou l'on m'informe que mon retrait est refusé. On me fourni une liste de jeux longue comme le bras pour m'expliquer que j'ai gagné en jouant entre autre à des jeux "interdits" dans le cadre de jeu utilisant en partie un bonus actif. J'ai joué sur d'autres machines mais on s'arrête au fait que j'ai aussi gagné à l'un de ces jeux. Du coup mon retrait est refusé. Cette liste puisqu'elle existe devrait être fournie dès l'acceptation du bonus afin de prévenir les joueurs. Dégoutée.
Cher Katherine
Malheureusement, nous devons vous informer que votre demande de retrait a été refusée.
Il y a eu une violation de nos conditions d'utilisation en jouant avec un bonus ou en jouant avec les fonds gagnés avec un bonus.
Lorsque vous utilisez un bonus ou que vous jouez avec des fonds provenant d'un bonus, vous jouez conformément aux conditions d'utilisation pour un fair-play.
*Les conditions d'utilisation suivants ont été violés
3.17 Les jeux suivants sont strictement interdits avec le bonus actif. Jackpot Games, Table Games, Video Poker, Live Casino et les jeux de machines à sous suivants : Al Capone, Big Bad Wolf, Blood Suckers, Bonanza, Book of Immortals, Castle Builder, Castle Builder 2, Da Vinci's Treasure, Dead or Alive, Dead or Alive 2, Easter Island, Eggomatic, Fire Joker, Golden Fishtank, Hot Spin, Immortal Romance, Inferno Star, Jackhammer 2, Jammin' Jars, Jingle Spin, Jumbo Stampede, Jungle Spirit, Jurassic Park, Koi Princess, Lost Relics, Lucky Angler, Madame Destiny, Max Quest: Wrath of Ra, Millionaire, Moon Princess, Peking Luck, Pirates Plenty, Reactoonz, Reel Heist, Rise of Olympus, Robin Hood - Shifting Riches, Sakura Fortune, Scrooge, Secret of the Stones, Simsalabim, Sinbad, Snow Wild and the 7 Features, Super Fast Hot Hot, Tesla, The Gold Owl of Athena, The Wiz, Tiger's Glory, Turn Your Fortune, Twin Spin, Valley of The Gods, Vegas Diamonds, Victorious, Vikings, Wild Swarm, Zombies, et, The Dog House. Toute violation de cette disposition entraine le retrait de l’argent du bonus et les gains en question.
Pour pouvoir vous y référer ultérieurement, veillez à bien suivre les conditions d'utilisation lorsque vous jouez avec des bonus.
Veuillez lire le lien suivant pour savoir comment jouer avec les bonus: https://www.viggoslots.com/bonus-terms
Meilleures salutations,
Viggoslots, Play to Win :twisted:
Zdravo Katherine.
Hvala vam puno na podnošenju žalbe putem naše web stranice. Žao nam je zbog vaših problema, ali isključene igre su uobičajeno pravilo. Gotovo svaki casino ima pravilo "isključenih igara" tijekom bonus igre, ali samo nekoliko kockarnica ovo pravilo provodi na softverskoj razini. Ako ste igrali neke od isključenih igara dok ste imali aktivni bonus, casino ima pravo da poništi vaš dobitak i da vam vrati vaš depozit (ovisi o bonusu), iako se slažem da isključene igre uvijek trebaju biti prije spomenute igrač prihvaća bilo koji bonus.
Možete li mi reći koje ste igre igrali?
S poštovanjem, Matej
Hello Katherine.
Thank you very much for submitting a complaint through our website. We are sorry for your troubles, but excluded games is a common rule. Almost every casino has an "excluded games" rule during a bonus play, but only few casinos enforce this rule on the software level. If you played some of the excluded games while you had an active bonus, then the casino has the right to void your winnings and return your deposit to you (depends on bonus), although I agree that the excluded games should always be clearly mentioned before a player accepts any bonus.
Could you please tell me which games you played?
Regards, Matej
Draga Katherine.
Produžujemo tajmer za 7 dana. Imajte na umu da ćemo u slučaju da ne pružite tražene podatke u zadanom roku, odbiti vašu žalbu.
Dear Katherine.
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Nažalost, prisiljeni smo odbiti ovaj slučaj jer igrač nije odgovorio na naše poruke i pitanja. Stoga nismo u mogućnosti nastaviti s daljnjom istragom niti predložiti moguća rješenja.
Igrač može ponovo otvoriti ovu žalbu u bilo kojem trenutku.
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.