The player from British Columbia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had communicated with the player regarding the delay, advising patience and the usual processing times. However, due to the player's lack of response to further inquiries, the complaint had been rejected as the investigation could not proceed.
Igrač Britanske Kolumbije je na povlačenje čekao manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Tim za žalbe je komunicirao sa igračem u vezi sa kašnjenjem, savetujući mu strpljenje i uobičajeno vreme obrade. Međutim, zbog toga što igrač nije odgovorio na dalja pitanja, žalba je odbijena jer istraga nije mogla da se nastavi.
Zatražio sam povlačenje u 530 ujutro 7. decembra. Tamo kazino navodi da obrada povlačenja može potrajati najviše 3 dana. Od tada je prošlo 72 SATA (3 DANA). Poslao sam imejl podršci, razgovarao sam sa njima putem ćaskanja i svi su mi dali isti odgovor..da se to radi, rekli su mi to od nedelje 8. Jasno je da nije tako. Imao sam povlačenja iz ovog kazina u prošlosti i nikada nisam imao problema - uvek sam primao svoja sredstva u roku od 24 sata.
Molim vas pomozite...
I requested a withdrawl 530 am on December 7th. There casino states that withdrawls could take up to a maximum of 3 days to process. 72 HOURS (3DAYS) has since passed. I've emailed support ,I've spoken with them via chat and they all give me the same response..that it's getting done,they have told me that since Sunday the 8th. It is clear that is not the case. I've had withdrawls from thus casino in the past and never had a problem-always received my funds within 24 hours.
Please help...
Dear kbbest98,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Ne razumem zašto to traje toliko dugo jer svaki put kada sam povukao sredstva b4 prošlo je manje od 24 sata.
I dont understand why its taking so long as every time ive withdrew funds b4 its been under 24 hours.
Dear kbbest98,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Dear kbbest98,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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