Igrač iz Perua na povlačenje čeka manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from Peru has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Igrač iz Perua na povlačenje čeka manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
ODBILI SU MOJE POVLAČENjE ZBOG MOJIH K&C DOKUMENTA, SVI DOKUMENTI SU ISPRAVNO PRILOŽENI I ISTI PROVAJER JE ODOBRIO MOJE DOKUMENTE, SADA KADA ŽELIM DA POVUČIM POBEDU, KAŽU MI DA UPOZNAM C DOKUMENT PRILOŽENO, ALI NE ŽELE DA MI DAJU POTVRDU MOJEG POVLAČENjA
THEY REJECTED MY WITHDRAWAL DUE TO MY K&C DOCUMENTS, ALL THE DOCUMENTS ARE ATTACHED PROPERLY AND THE SAME PROVIDER APPROVED MY DOCUMENTS, NOW THAT I WANT TO WITHDRAW MY WIN, THEY TELL ME TO UPLOAD THE DOCUMENT WHERE I ALREADY UPLOADED IT, THE CORRESPONDING DOCUMENTS ARE ATTACHED, BUT THEY DON'T WANT TO GIVE ME THE CONFIRMATION OF MY WITHDRAWAL
ME RECHAZAN MI RETIRO POR TEMA DE MIS DOCUMENTO K&C, SE ADJUNTO BIEN TODOS LOS DOCUMENTOS Y EL MISMO PROOVEDOR ME APROBO MIS DOCUMENTO, AHORA QUE QUIERO RETIRAR MI GANANCIA, ME DICEN QUE SUBAN DOCUMENTO DONDE YA LO E SUBIDO, SE ADJUNTO LOS DOCUMENTOS CORRESPONDIENTES, PERO NO ME QUIEREN DAR LA CONFIRMACION DE MI RETIRO
Dear Pantera1005,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Moji dokumenti su 100% verifikovani, ali je i dalje potrebno vreme da dođem do mog naloga, tako da mi je potrebna pomoć oko kašnjenja
My documents are 100% verified, but it still takes time to reach my account, so I need help with the delay
Mis documentos estan verificado al 100%, pero aun asi demoran en llegara a mi cuenta, por eso necesito ayuda al la demora
Dear Pantera1005,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Link će isteći za 72 časa.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.