Vulkan Vegas Casino - Igrač tvrdi da mu je isplata odložena.

I won €800 on October 30, 2023 and requested the withdrawal. Normally this always took 1-2 days. I've been waiting for 9 days now and it still says "in progress". I then wrote to support and they said that they cannot influence the payout and cannot say how long it will take. It is described on Vulkanvegas that payments under 5000 are in the account within 5 working days at the latest. Even larger sums (5k upwards) were paid out extremely quickly. However, I now find myself in a stupid situation when it comes to money, as I assumed that payments would be made quickly, as always. And as a long-time player at Vulkan, I feel a little ripped off that no one can tell me when I'll get my money.

Ich habe am 30.10.2023 800€ gewonnen und die Auszahlung beantragt. Im Normalfall hat das immer so 1-2 Tage gedauert. jetzt warte ich seit 9 Tagen und es steht immer noch "in Bearbeitung". Darauf hin habe ich den Support angeschrieben und dieser sagt, dass sie die Auszahlung nicht beeinflussen können und auch nicht sagen können wie lange diese noch braucht. beschrieben wird auf Vulkanvegas dass zahlungen unter 5000 spätestens in 5 werktagen auf dem Konto sind. Sogar höhere Summen ( 5k aufwärts ) wurden extrem schnell ausgezahlt. Allerdings befinde ich mich jetzt in einer dummen situation was geld betrifft, da ich davon ausgegangen bin, dass wie immer schnell gezahlt wird. und ich fühle mich als langjähriger spieler bei vulkan, ein wenig verarscht, dass mir niemand etwas sagen kann, wann ich mein geld bekomme.

Dear AndiH95,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear AndiH95

Please kindly inform us when the money gets received.

Best regards

The money has arrived, thank you for your help

Das Geld ist angekommen vielen Dank für die Hilfe

Dear AndiH95,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru