Vulkan Vegas Casino - Povlačenje igrača je odloženo.

Hello,

I have the problem that I've been waiting for a payout since 12/2/22. I've written to the online chat several times and I'm always told to wait. So far nothing has happened. I asked if there were any problems and this was always answered with a no. The problem lies with the payment office where you supposedly have no influence on it... I've often requested payments without problems and also waited a few days. But now I find more than a week too long and annoying. Lg

Hallo,

Ich habe das Problem das ich seid dem 02.12.22 auf eine Auszahlung warte.Habe mehrmals mit dem online Chat geschrieben und immer wird mir gesagt das ich warten soll.Bis jetzt ist noch immer nichts passiert.Habe nachgefragt ob es irgendwelche Probleme gibt und dies wurde immer mit einem Nein beantwortet.Das Problem liegt bei der Zahlungsstelle wo man angeblich keine einfluß drauf hat…Habe schon oft Auszahlungen beantragt ohne Probleme und auch ein paar Tage gewartet.Aber jetzt über eine Woche finde ich zu lang und ärgerlich.Lg

Dear Kokolores,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Do I understand correctly that you have made successful withdrawals before? Could you please advise when exactly you made your last successful withdrawal and how many days did it take to be processed?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

That's right, so far there have never been any problems with the payout. I received the last payout on December 1st, 2022 in the amount of €700. I didn't have to wait longer than 5 days for this payout. Then I'll probably have to wait a little longer on the payment. But if you write in the faq that it shouldn't take longer than 5 days for this sum and I've been waiting for 11 days, you can worry about whether the money will even arrive.

Hallo,

das ist richtig das bis jetzt nie Probleme bei der Auszahlung gab.Die letzte Auszahlung habe ich am 01.12.22 bekommen in der Höhe von 700€.Bei dieser Auszahlung habe ich nicht länger wie 5 Tage warten müssen.Dann werde ich wohl noch warten müssen auf die Auszahlung.Aber wenn man in den faq schreibt das es bei dieser Summe nicht länger wie 5 Tage dauern sollte und ich nun schon 11 Tage warte kann man sich ja Sorgen machen ob das Geld überhaupt noch ankommt.

Dear Kokolores

We've checked your account, indeed the withdrawal transaction takes a bit long than expected. But we'd like to assure you, there is no need to worry, you will definitely receive the winnings.

Meanwhile, please enjoy the bonus, that has been credited onto your account.

Pardon for inconveniences caused.

Kind regards

That's great that someone from the casino reports👍Thank you very much for the bonus.I hope that the payout will work today or tomorrow at the latest.Errors can always happen, but a payout shouldn't take almost 2 weeks.Lg

Das ist ja schonmal super das sich jemand vom Casino meldet👍Vielen dank für den Bonus.Hoffe mal das die Auszahlung heute oder spätestens morgen klappen wird.Es können immer Fehler passieren,aber trotzdem darf eine Auszahlung nicht fast 2 Wochen dauern.Lg

Profit has been paid out

Gewinn wurde ausgezahlt

Dear Kokolores,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru