Dragi traicaivuasi,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa VAGMI kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Da li sam dobro razumeo da ste pored vašeg depozita od 100 dolara koji ste osvojili i povukli , deponovali još 185 dolara koje ste kasnije izgubili?
Možete li, molim vas, da precizirate koji je bio razlog koji je navela podrška kazina zašto ponuda za povrat novca nije ispoštovana?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear traicayvuasi,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WAGMI Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Do I understand correctly that in addition to your deposit of $100 from which you won and withdrew, you deposited another $185 which you subsequently lost?
Could you please specify what was the reason given by the casino support why the cashback offer wasn't honored?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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