Wazamba Casino - Igrač se bori da završi verifikaciju računa.

Hello. I have a problem. I play on the Casino Wazamba. It was all alright but now they do complicate with my Withdrawal. I have made a Withdrawal on 13.2. 2000€ and i havent become them yet on my account. But all Withdrawal that i have made before and after 13.2. i have become. Now they do complicate because the Verification. I have sent all document more times and they were saying its ok and now always is something again with the documents. I wait for so long my Withdrawal. I know there are rules by the Casino( terms and conditions say 3-5working days for Withdrawal) i understand but now they do everytime saying that it takes time over and over and make excuses. I want too that they understand i have enough with excuses. I hope you can help that i finally become my Withdrawal. And when i become it then when they again need something is for me no problem i will send all that they need but until i dont become my Withdrawal i wont play.

Dear Marcel1993,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Marcel1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.