Igračici iz Perua zamrznut je račun nakon što je pokušala da podigne svoj dobitak od oko 180 solea. Uprkos tome što je poslala potrebne detalje za verifikaciju, ona ne može da se prijavi i suočava se sa problemima sa pristupom nalogu.
The player from Peru has had her account frozen after attempting to withdraw her winnings of around 180 soles. Despite sending the required verification details, she is unable to log in and is facing issues with account access.
Igračici iz Perua zamrznut je račun nakon što je pokušala da podigne svoj dobitak od oko 180 solea. Uprkos tome što je poslala potrebne detalje za verifikaciju, ona ne može da se prijavi i suočava se sa problemima sa pristupom nalogu.
Dobro veče, pre nekoliko meseci sam napravio svoj nalog na Vazambi, i igrao sam bez problema i normalno se prijavio. Osvojio sam oko 180 sola, mislim, i hteo sam da ga povučem. Tražili su od mene proveru podataka koje sam poslao. Kada sam ponovo pokušao da se prijavim, moj nalog je bio zamrznut. Piše da sam pokušao da unesem netačnu lozinku, ali to nije tačno. Imam čak i svoju lozinku podešenu na automatsko popunjavanje, a ipak su mi je zatvorili. Samo želim da mi daju moj dobitak.
Good evening, a few months ago I created my account on Wazamba, and I was playing without issues and logging in normally. I won around 180 soles, I think, and I wanted to withdraw it. They asked me for verification of my details, which I sent. When I tried to log in again, my account was frozen. It says that I attempted to enter an incorrect password, but that’s not true. I even have my password set to autofill, and still, they closed it on me. I just want them to give me my winnings.
Buenas noches, hace meses me cree mi cuenta en wazamba, estuve jugando bien y entraba normal. Gane algo de 180 soles creo, quise retirar y me pidieron verificación de mis datos, lo envié. Y cuando quise volver a entrar me congelaron la cuenta, sale que he querido ingresar una contraseña fallida, pero no es así, es más esta para poner en automático mi contraseña y aun así me lo cerraron. Solo quiero que me den lo que gane.
Poštovani taiz1509,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear taiz1509,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Zdravo, iskreno, ne sećam se poslednje utakmice koju sam igrao. Kladio sam se i na sport.
Moji podaci još nisu bili verifikovani, potvrda je nedostajala. Ali poslao sam sve što su mi tražili. Ulogovao sam se normalno, ali odjednom se zatvorio. I pisalo je da sam uneo netačne lozinke kada nisam. Pokušao sam da kontaktiram korisničku podršku i rekli su mi da je zamrznut i da ne mogu ponovo da ga otvorim. Rekao sam im da mogu da dam svoje podatke i da mogu da potvrde da sam to ja, ali ne, nisam dobio više informacija.
Hi, I honestly don't remember the last game I played. I also used to bet on sports.
My data had not yet been verified, confirmation was missing. But I sent everything they asked me for. I was logging in normally, but suddenly it closed. And it said that I had entered incorrect passwords when I hadn't. I tried to contact customer support and they told me that it was frozen and I couldn't open it again. I told them that I could give my data and they could confirm that it was me, but no, I didn't receive any more information.
Buenas, sinceramente no recuerdo bien el último juego que jugué. También hacía apuestas deportivas.
Mis datos aun no lo habían verificado, faltaba confirmación. Pero todo lo que me pedían, lo enviaba. Estaba entrando normal, de un momento a otro se cerró. Y me salió que puse contraseñas fallidas cuando no había sido así. Intente comunicarme con soporte de atención al cliente y me dijeron que estaba congelada sin posibilidad de volver abrirla. Les dije que podía dar mis datos y puedan conformar que soy yo pero no, no recibí más información
Hvala vam na odgovoru, taiz1509. Možete li proslediti svu relevantnu komunikaciju između vas i kazina na kristina.s@casino.guru ? Alternativno, možete ga objaviti ovde. Hvala unapred.
Thank you for your reply, taiz1509. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Dear taiz1509,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Zdravo, izvinjavam se na kašnjenju sa odgovorom.
Kao što sam napisao, zamrznuli su mi račun bez razloga. Poslao sam sve što su tražili da izvršim povlačenje, nedostajala je samo potvrda koja je bila poslednja. Poslednje čega se sećam da sam poslao je račun za internet koji sam platio, nemam svoju kuću. Moja lična karta, moji podaci, sve sam poslao. Piše samo da lozinka koju sam uneo nije tačna, ali nije, do danas imam sačuvanu lozinku na svom mobilnom telefonu. Ne razumem baš šta se desilo da su mi zatvorili nalog.
Hello, sorry for the delay in answering.
As I had written, they froze my account for no reason. I had sent everything they asked me to make the withdrawal, the only thing missing was a confirmation, which was the last one. The last thing I remember I sent was an Internet bill that I paid for, I don't have my own house. My ID, my information, I sent everything. It only says that the password I entered was not correct, but it wasn't, to this day I have the password saved on my cell phone. I don't really understand what happened for them to close my account.
Buenas, disculpe la demora en contestar.
Como había escrito, me congelaron la cuenta sin razón alguna. Las cosas que me pedían para hacer el retiro lo había enviado todo, solo faltaba una confirmación que era la última. Lo que recuerdo que envié último fue un recibo de Internet que pago, casa propia no tengo. Mi Dni, mis datos, todo envié. Solo sale que la contraseña que ponía no era, pero no era así, hasta el día de hoy tengo la contraseña guardada en mi celular. No entiendo realmente que fue lo que paso para que me cerraran la cuenta
Dear taiz1509,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Zdravo, žalio sam se korisničkoj službi i samo su mi rekli da mi je račun zamrznut i da ga je nemoguće vratiti. Štaviše, kada odem na stranicu i unesem lozinku, piše zamrznut nalog.
Hello, I complained to customer service and they just told me that my account was frozen and that it was impossible to recover it. What's more, when I go to the page and enter my password, it says frozen account.
Buenas, en atención al cliente di mi queja y solo eso me dijeron que estaba congelada mi cuenta y que era imposible volver a recuperarla. Es más cuando entro a la página y pongo mi contraseña, sale cuenta congelada
Hvala puno, taiz1509, na saradnji. Sada ću vašu žalbu preneti kolegi Pavelu ( pavel.k@casino.guru ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, taiz1509, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Zdravo, taiz1509!
Hvala vam na strpljenju. Sada ću se pobrinuti za vašu žalbu i nadam se da ćemo zajedno rešiti problem.
Želeo bih da pozovem kazino da im pruži priliku da objasne svoju stranu situacije.
Hvala vam!
Hello, taiz1509!
Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.
I would like to invite the casino to give them a chance to explain their side of the situation.
Thank you!
Da molim. Ne mogu da se prijavim već nekoliko meseci. I iznad svega, nisam uspeo da dobijem ono što sam osvojio igrajući.
Yes please. I haven't been able to log in for several months now. And above all, I haven't been able to get what I won playing.
Si por favor. Ya son varios meses que no puedo ingresar. Y sobre todo no pude tener lo que gane jugando
Poštovani taiz1509,
Zadovoljstvo nam je da vas zamolimo ako želite da se vaš nalog ponovo otvori.
Hvala vam na saradnji.
Srdačan pozdrav,
Vazamba Casino tim
Dear taiz1509,
We are pleased to request you, if you would like your account to be reopened.
Thank you for your collaboration.
Kind Regards,
Wazamba Casino Team
Vazamba Casino tim, molimo vas da nas obavestite da li su sredstva igrača bezbedna na njihovom zamrznutom računu i da li bi bilo moguće da ih povučete nakon ponovnog otvaranja?
Wazamba Casino Team, please, let us know if player's funds are safe in their frozen account and if it would be possible to withdraw them after the reopen?
Dobro jutro, osim otvaranja računa, želim da znam i da li mogu da podignem novac pošto sam poslao svu dokumentaciju.
Good morning, apart from opening my account, I also want to know if I can withdraw the money since I sent all my documentation.
Buenos días, aparte de abrir mi cuenta, también deseo saber si puedo retirar el dinero ya que envié toda mi documentación.
Poštovani taiz1509,
Sa zadovoljstvom vas obaveštavamo da ako želite da se vaš nalog ponovo otvori, oduzeta sredstva će biti preknjižena na vaš aktivni bilans i možete da nastavite sa njima kako želite.
Hvala vam na saradnji.
Srdačan pozdrav,
Vazamba Casino tim
Dear taiz1509,
We are pleased to inform you, if you would like your account to be reopened, the deducted funds will be recredited to your active balance and you can proceed with them as you like.
Thank you for your collaboration.
Kind Regards,
Wazamba Casino Team
Poštovani taiz1509,
Sa zadovoljstvom vas obaveštavamo da je vaš nalog ponovo otvoren i da su sredstva aktivna na vašem stanju.
Hvala vam na saradnji.
Srdačan pozdrav,
Vazamba Casino tim
Dear taiz1509,
We are pleased to inform you that your account has been reopened and the funds are active on your balance.
Thank you for your collaboration.
Kind Regards,
Wazamba Casino Team
Poštovani taiz1509,
Molimo vas da ponovo pokušate da se prijavite i obavestite nas.
Hvala vam na saradnji.
Srdačan pozdrav,
Vazamba Casino tim
Dear taiz1509,
We would kindly request you, retry to log in and let us know.
Thank you for your cooperation.
Kind Regards,
Wazamba Casino Team
taiz1509, da li ste pokušali da promenite svoj internet izvor (sa podataka na Vi-Fi)? Da li ste pokušali da obrišete kolačiće ili koristite drugi pregledač ili čak uređaj? Molim vas, javite mi da li će nešto od toga pomoći, jer izgleda da je vaš nalog deblokiran, ali iz nekog razloga još uvek ne možete da se prijavite.
taiz1509, have you tried changing your internet source (from data to Wi-Fi)? Have you tried to clear cookies or use a different browser or even device? Please, let me know if any of it will help, because it seems that your account is unblocked, but for some reason you still cannot log in.
Vazamba Casino, izgleda da korisnik i dalje ima isti problem, a promena uređaja i IP adrese nije pomogla. Možete li, molim vas, da ga još jednom pogledate?
Wazamba Casino, it seems like the user still has the same problem, and changing the device and IP did not help. Can you, please, look into it once more?
Poštovani taiz1509,
Molimo vas da pokušate ponovo i obavestite nas ako naiđete na istu anomaliju kada pokušavate da se prijavite.
Hvala vam na saradnji.
Srdačan pozdrav,
Vazamba Casino tim
Dear taiz1509,
We would kindly request you to try again and let us know if you encounter the same anomaly when trying to log in.
Thank you for your cooperation.
Kind Regards,
Wazamba Casino Team
Poštovani taiz1509,
Molimo vas da nam date korisničko ime koje koristite kada pokušavate da se prijavite na vaš nalog.
Hvala vam na saradnji.
Srdačan pozdrav,
Vazamba Casino tim
Dear taiz1509,
We would kindly request to provide us the username using when trying to log in to your account.
Thank you for your cooperation.
Kind Regards,
Wazamba Casino Team
Poštovani taiz1509,
Hvala vam što ste nam potvrdili svoje korisničko ime.
Molimo vas da ponovo pokušate da se prijavite i obavestite nas ako naiđete na istu anomaliju sada kada pokušavate da se prijavite.
Hvala vam na saradnji.
Srdačan pozdrav,
Vazamba Casino tim
Dear taiz1509,
Thank you for confirming us your username.
We would kindly request you, retry to log in and let us know if you encounter the same anomaly now when trying to log in.
Thank you for your cooperation.
Kind Regards,
Wazamba Casino Team
Dobro jutro, uspeo sam da se prijavim. Pokušao sam da podignem novac i nisam mogao. Kaže mi da moram da se kladim na k1. Mislio sam da moram da igram igru, ali ne. Možete li mi reći šta da radim, molim vas?
Good morning, I was able to log in. I tried to withdraw the money and I couldn't. It tells me that I have to bet x1. I thought I had to play a game but no. Could you tell me what to do please?
Buenos días, pude ingresar. Intente retirar el dinero y no pude. Me dice que debe apostarse x1. Pensé que se tenia que jugar un juego pero no. Podría decirme que es lo que se tiene que hacer por favor
taiz1509, pošto se ne sećate šta ste poslednje igrali, možete li, molim vas, da proverite svoju istoriju igara na svom nalogu da li ste jednom ranije uložili 150. Ako ste ga upravo deponovali i niste odigrali potreban iznos, moraćete da završite klađenje. Međutim, ako je ovaj iznos od 150 dobitak iz prethodnog igranja i svi vaši uslovi za klađenje su ispunjeni, onda ću pitati kazino da li je greška.
taiz1509, as you do not remember what you played last, could you, please, check in your game history in your account if you have wagered the 150 once before. If you have just deposited it and not played the necessary amount, you will need to finish the wagering. However, if this amount of 150 is winning from previous gaming and all you wagering requirements are fulfilled, then I will ask the casino if it is a mistake.
Dear taiz1509,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Vazamba kazino tim, možete li, molim vas, da objasnite zašto igrač ima uslov za klađenje na svoje dobitke? Zar to nisu ranije završili?
Wazamba Casino Team, could you, please, explain, why player has wagering requirement imposed on their winnings? Have they not finished it previously?
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Poštovani taiz1509,
Zaista nam je žao zbog onoga na šta ste naišli kada pokušavate da se povučete.
Ljubazno bismo zamolili da nam dostavite vaš kripto novčanik zatražen poštom kako bismo ručno nastavili sa plaćanjem.
Hvala vam na saradnji.
Srdačan pozdrav
Vazamba Casino tim
Dear taiz1509,
We are really sorry for what you encounter when trying to withdraw.
We would kindly request to provide us your crypto wallet requested via mail in order to proceed manually with your payment.
Thank you for your cooperation.
Kind Regards
Wazamba Casino Team
Dobar dan, pokušao sam da prebacim novac na svoj račun, ali nije uspelo. Imam samo bankovni račun
Good afternoon, I tried to transfer the money to my account but it didn't work. I only have a bank account
Buenas tardes, yo intente transferirme el dinero a mi cuenta pero no se pudo. Solo tengo cuenta de Banco
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Dear taiz1509,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Poštovani taiz1509,
Obaveštavamo vas da razmatramo vaš zahtev.
Molimo vas da ostanete strpljivi jer nastojimo da ručno završimo povlačenje što je pre moguće.
Hvala unapred.
Srdačan pozdrav,
Vazamba Casino tim
Dear taiz1509,
We would like to inform you that we are looking into your request.
We would kindly request that you remain patient as we endeavour to complete the withdrawal manually as soon as possible.
Thank you in advance.
Kind Regards,
Wazamba Casino Team
Zdravo, igrao sam jer traže iznos da mogu da povuku. Od kada sam povratio nalog nisam mogao to da uradim.
Hello, I have been playing because they ask for an amount to be able to withdraw. Since when I recovered the account I could not do it.
Buenas, estado jugando porque piden un monto para poder retirar. Ya que cuando recupere la cuenta no pude hacerlo
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.