Poštovani jurevedenik,
Hvala vam puno što ste podneli žalbu. Iako razumem vašu frustraciju, želeo bih da naglasim da svaki kazino ima drugačiju politiku bonusa i sistem nagrađivanja, i njima je dozvoljeno da odlučuju ko ima pravo da učestvuje u njemu i koja pravila će se primenjivati. Izvinjavam se, ali ne možemo da kaznimo kazino zbog toga kako funkcioniše njihov sistem nagrađivanja, niti smo u poziciji da primoramo kazino da vam dodeli bonuse ili nagradne poene. Mogu samo da vam preporučim da pronađete kazino koji bolje odgovara vašim zahtevima za bonus.
Molim vas, ne oklevajte da me obavestite ako postoji još nešto, što bih mogao da učinim za vas, inače ću biti primoran da odbijem ovu žalbu.
Hvala vam na razumevanju.
Srdačan pozdrav,
Kristina
Dear jurevedenik,
Thank you very much for submitting your complaint. Although I understand your frustration, I would like to emphasize, that each casino has a different bonus policy and reward system, and they are allowed to decide who is eligible to participate in it and which rules will be applied. I apologize, but we cannot penalize the casino for how their reward system works, nor are we in a position to force the casino to grant you bonuses or reward points. I can only recommend that you find a casino that suits your bonus requirements better.
Please do not hesitate to let me know if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.
Thank you for your understanding.
Best regards,
Kristina
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