Webby Slot Casino - Račun igrača je blokiran.

I created an account with WebbySlot casino (https://www.webbyslot.com/) on October 2021.

The next two months I made over a hundred sports bets there and also played some slots.

I made multiple successful deposits and withdrawals. In December 2021 I managed to win a series

of sports bets and got my account balance to over 3600 €. I then tried to withdraw some of the money,

but WebbySlot closed my account and confiscated all my winnings.

WebbySlot sent me a short e-mail saying that my account is closed because of surebet and only the remaining

amount of deposits (423 €) would be paid back to me. I tried to contact the casino to discuss the matter

as my bets were normal bets with similar odds that every other casino offered at the time. However, their

only answer was that their provider flagged my bets as a violation of the betting terms and they therefore

confiscated my winnings and closed my account.

I don't understand how WebbySlot or their provider came to the conclusion that my bets were somehow surebets.

I have placed similar bets in many other casinos and never had issues withdrawing my winnings from any of them.

I had also already placed similar bets at WebbySlot for two months with no problems. I did not chance my betting

pattern. I just happened to win a series of bets and then they decided to confiscate all my winnings. All my efforts

at placing bets there for two months were for nothing.

Dear sportshawk,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear Petronela,

Thank you for considering my complaint. If you manage to get more information from the casino on my behalf, I would be happy to continue our communication through emails.

Best regards,

sportshawk

Thank you very much, sportshawk, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.