Dragi Pahsi,
Nažalost, iako sam kontaktirao kazino više puta, nisu mi odgovorili i nije bilo daljeg napretka ni nakon 2 nedelje. Nema mnogo toga što se sada može uraditi bez saradnje kazina, i nažalost, prinuđeni smo da zatvorimo žalbu kao nerešenu. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama može pomoći da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
Preporučujem vam da kontaktirate Gaming Curacao Authoriti ( KSKSKSKSKS0@email.kkkkk , KSKSKSKSKS2@email.kkkkk , KSKSKSKSKS4@email.kkkkk ) i podnesete im žalbu. Obavestite me kako su odgovorili ( KSKSKSKSKS6@email.kkkkk ). Žao mi je što ovom prilikom nisam mogao biti od veće pomoći. Mogu samo da vam preporučim da odvojite trenutak i pročitate recenziju svakog kazina pre nego što počnete da igrate u budućnosti i igrate samo u licenciranim kazinom sa dobrim rejtingom.
Srdačan pozdrav,
Michal
Casino.Guru
Dear Pahsi,
Unfortunately, although I contacted the casino numerous times, they have not replied back to me, and there has been no further progress even after 2 weeks time. There is not much that can be done now without the casino's cooperation, and sadly, we are forced to close the complaint as unresolved. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
I recommend you contact the Gaming Curacao Authority (complaints@gaming-curacao.com, complaints@gaminglicences.com , certria@gaminglicences.com) and submit a complaint to them. Please let me know how they responded (michal.k@casino.guru). I am sorry I could not be of more help on this occasion. I can only recommend that you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.
Best regards,
Michal
Casino.Guru
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