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Pressed pay out on 02/01/22 since no reaction.. live chat supposedly can't help.. the last time after printing the money was there after 8 days.. before that it also took 3 weeks.. you should always write to the finance department but no reaction there either

Am 1.2.22 auf auszahlen gedrückt seit dem keine Reaktion.. live chat kann angeblich nicht helfen.. das letzte mal war nach druck machen das geld nach 8 tagen da .. davor dauerte es ebenfalls 3 wochen.. man soll immer finanzabteilung anschreiben aber auch da keine Reaktion

Dear tony1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested? Was it on the 2nd of January or the 1st of February? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good day

On 2/1/22 I initiated a payout.

Yes, it was with a bonus, but it was completely risked. The account has already been verified and it is not the first payout

Guten Tag

Am 1.2.22 hab ich eine Auszahlung veranlasst..

Ja es war mit bonus dieser ist aber komplett durch gewagert wurden.. das konto ist bereits verifiziert und es ist auch nicht die erste Auszahlung

So you have been waiting for your withdrawal for six weeks already, is that correct? Is the payment still pending inside your casino account without being processed?

Is there any relevant communication that you could forward to petronela.k@casino.guru? Thank you.

No, I've been waiting for the payment for 14 days since February 1st, 2022..

Nein ich warte seit den 1.2.2022 aus die Auszahlung also 14 Tage..

Thank you very much, tony1988, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, tony1988,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino Team, could you please state the reason why the player's withdrawal has not been processed yet and when can he expect the payment?

Thank you in advance for providing the information.

We would like to ask Wild Pharao Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

please note payment has been sent

Dear tony1988,

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

Good day

Money is in the account today thanks for your effort

Guten Tag

Geld ist heute auf dem Konto eingegangen danke für ihre Mühe

Thank you very much, tony1988, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Wild Pharao Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru