The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported an issue regarding a delayed payout, but it had since been resolved. The Complaints Team confirmed that the player successfully received the funds, and the complaint had been marked as 'resolved' in the system.
Igrač iz Nemačke je na povlačenje čekao manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Igrač je prijavio problem u vezi sa odloženom isplatom, ali je od tada rešen. Tim za žalbe je potvrdio da je igrač uspešno primio sredstva, a žalba je u sistemu označena kao „rešena“.
Zdravo, imam ukupno tri isplate, svako po 500 evra, ali nažalost još uvek nisu obrađene.
Čak i nakon višestrukog pitanja, do sada se ništa nije desilo, a ja dobijam isti odgovor da budem strpljiv, što sam i bio do sada. Ali polako gubim strpljenje; molim vas pomozite mi da konačno dobijem svoj novac.
Hvala
Hello, I have a total of three withdrawals, each for 500 euros, but unfortunately they have not been processed yet.
Even after asking multiple times, nothing has happened so far, and I keep getting the same response to be patient, which I have been until now. But I'm slowly losing patience; please help me finally get my money.
Thank you
Hallo habe insgesamt 3 Auszahlungen je 500 Euro, leider wurde diese bisher nicht bearbeitet.
Auch nach mehrmals fragen hat sich bis jetzt nichts getan,immer wird mir die selber Antwort gegeben soll mich gedulden was ich bisher auch getan habe.Aber langsam verliere ich die Geduld bitte um Hilfe endlich an mein Geld zu kommen.
Danke
Dear Mandyrock,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Zdravo, upravo sam dobio poruku da je odobrena uplata od 3.
Sada čekam druga 2
Hello, I just received a message that a payment of 3 was approved.
Now I'm waiting for the other 2
Hallo habe eben eine Nachricht bekommen das eine Zahlung von 3 genehmigt wurde.
Jetzt warte ich noch auf die andren 2
Dear Mandyrock,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Dear Mandyrock,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Igrač nas je obavestio preko drugog kanala da je problem sada rešen.
Dragi Mandirock,
Zaista mi je drago da čujem da je vaš problem rešen. Označiću vašu žalbu kao „rešenu" u našem sistemu. Hvala vam što ste potvrdili ishod. Ako se ikada suočite sa bilo kakvim izazovima sa ovim ili bilo kojim drugim kazinom u budućnosti, ne ustručavajte se da se obratite našem Centru za rešavanje žalbi. Uvek smo tu za vas.
Kao što znate, naše usluge su potpuno besplatne i ne prihvatamo nikakve napojnice. Ali ako biste mogli da odvojite trenutak da podelite svoje iskustvo sa našim uslugama na Trustpilotu, to bi mi mnogo značilo. Evo veze: https://vvv.trustpilot.com/evaluate/casino.guru . Vaša iskrena recenzija i svi predlozi o tome kako možemo da poboljšamo bili bi neverovatno dragoceni, ne samo za nas, već i za druge kojima bi možda bila potrebna pomoć u vezi sa problemima vezanim za onlajn kazino.
${revievUsTrustpilot}
Hvala vam puno na izdvojenom vremenu.
Srdačan pozdrav,
Casino.Guru
The player has informed us though a different channel that the issue has been now resolved.
Dear Mandyrock,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
