zdravo dziiizas,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa VinDetta Casino. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete od kada je vaš nalog u potpunosti verifikovan? Zašto im niste poslali e-poštu sa bilo koje e-mail adrese sa detaljima o kazinu? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Nažalost, ako kazino zahteva da im pošalje e-poštu, morate da se pridržavate njihovih pravila i nije izgovor da to ne možete da pošaljete jer to možete da uradite sa bilo kog drugog uređaja ili e-mail adrese.
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello dziiizas,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinDetta Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Why didn't you e-mail them from any e-mail address with your casino details? When was the last time you spoke to the casino and what was it about?
Unfortunately, if the casino requires to send e-mail to them you have to follow their rules and it is not an excuse that you could not send it as you could do it from any different device or e-mail address.
Looking forward to your answer.
Regards,
Nick
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