Toliko je stvari pogrešno da ne znam ni odakle da počnem.
Deponovao sam novac u ovaj kazino više puta koristeći kriptovalute. Čim sam osvojio nešto novca, problemi počinju da dolaze, kao što uvek rade sa prevarama.
Zatražio sam povlačenje 1000 dolara u kripto (na isti način na koji sam deponovao novac). Prvo pitanje je da se na kartici za bankarstvo na njihovoj veb stranici transakcija prikazuje kao zahtev za 1 dolar umesto 1000 dolara, a u redovnim transakcijama piše povlačenje od 1000 dolara.
Odmah sam ih kontaktirao i rekli su da je „verovatno greška" (sigurno 😉).
Novac mi je skinut sa bilansa.
Sledećeg dana, transakcija koja je pokazivala povlačenje od 1000 dolara je uklonjena sa liste transakcija (o, kako je čudno). Srećom, napravio sam sve snimke ekrana pre nego što se to dogodilo tako da imam dokaz.
Zatim sam kontaktirao podršku i rekli su mi da moram da dostavim račun za komunalne usluge kao dokaz adrese, kao i slike lične karte (obe strane). (snimak ekrana ćaskanja uključen). Otišao sam u odeljak sa dokumentima na sajtu i postavio dokumente koje su tražili. uploadovao sam:
- Id obe strane
- Račun za komunalije (bio je to račun za kablovsku + internet od poslednjeg meseca na kome je bilo MOJE IME I MOJA ADRESA)
Moja lična karta je prihvaćena, ali je moj račun za komunalije odbijen. Btv, nikada mi nisu čak ni poslali mejl da me obaveste da je odbijeno ili da mi kažu zašto, samo odbiju i ništa ne kažu, u nadi da ćete zaboraviti da ste tražili povlačenje i na taj način mogu da vas prevare i zadrže novac .
Pa sam nastavio da pitam šta se desilo i tada su počeli da traže druge dokumente bez razloga. Pa zapravo, oni imaju razlog, oni su veb lokacija za prevaru koja želi da prevari ljude.
Odgovorili su mi da račun za komunalije koji sam dao nije dovoljno dobar i da im treba račun za struju. Nema objašnjenja zašto je to tako. Račun za komunalne usluge bi trebalo da potvrdi vaš identitet i vašu adresu, što je i sadržao račun za komunalne usluge koji sam podneo. Ali umesto toga tražili su račun za struju na moje ime, koji ja nemam. Ne posedujem svoj dom, živim sa bakom i dedom i moj račun za struju je na ime mog dede, što sam im objasnio.
Druga stvar koju su tražili je izvod iz banke. Ali ne koristim banku niti imam bankovni račun. Rekao sam im da bi imalo smisla zatražiti to AKO sam deponovao preko bankovnog računa i/ili zatražio povlačenje preko bankovnog računa, ali to nije slučaj. Deponovao sam putem kriptovalute i zatražio povlačenje putem kriptovalute. Ponudio sam im da im pošaljem snimak ekrana svog kripto novčanika, koji prikazuje deponovane transakcije itd.
Poslednje što su tražili je selfi sa identifikacijom, a ja sam im rekao da to mogu da obezbedim, to uopšte nije problem.
Tada prestaju da odgovaraju na moje imejlove. Poslao sam im e-poštu 3 puta nakon toga, nikad mi se nisu javili.
Prošlo je više od nedelju dana.
Kontaktirao sam njihov live chat na veb lokaciji i rekli su mi da kontaktiram podršku putem e-pošte. Kada sam im rekao da su prestali da mi odgovaraju na mejlove, momak na live chat-u je rekao da ne moraju ništa da rade jer odbijam da sarađujem.
Zamislite, prestali su da mi odgovaraju na mejlove, ali ja sam taj koji ne želi da sarađuje sa njima.
Očigledno je da su sve ovo taktike prevare ljudi i zadržavanja novca, što je tako očigledno.
Imam sve dokaze koji su vam potrebni i koji će biti priloženi u ovoj žalbi. Imam mnogo više dokaza, ali u odeljku za žalbe kazino gurua mogu da priložim samo 5 slika. Definitivno mogu poslati još dokaza
There is so many things wrong that I dont even know where to start.
I deposited the money to this casino multiple times using crypto. As soon as I won some money its where the problems start coming in, as they always do with scam casinos.
I requested a withdrawal of $1000 to crypto (same way I deposited the money). First issue is that in the banking tab of their website, the transaction shows as a request for $1 instead of $1000 and in the regular transactions it says $1000 withdrawal.
I immediately contacted them and they said its 'probably a glitch' (surely 😉).
The money was taken out of my balance.
The next day, the transaction that showed $1000 withdrawal was removed from the transaction list (oh how weird). Luckily, I took all the screenshots before it happened so I have proof.
Then I contacted the support and they told me I need to provide my utility bill as proof of address, as well as my id pictures (both sides). (screenshot of the chat included). I went into the documents section of the site and I uploaded the documents they requested. I uploaded:
- Id both sides
- Utility bill (it was cable + internet bill from the latest month that showed MY NAME AND MY ADDRESS ON IT)
My id was accepted, but my utility bill was rejected. Btw, they never even emailed me to let me know that it was rejected or let me know why, they just reject it and say nothing, in hopes you will forget that you requested a withdrawal and that way they can scam you and keep the money.
So I followed up asking what happened and thats when they started requesting other documents for no reason. Well actually, they have a reason, they're a scamming website looking to scam people.
They replied telling me that the utility bill that I provided is not good enough and they need electricity bill. There's 0 explanation as to why that is. Utility bill is supposed to verify your identitity and your address, which is what the utility bill I submitted containted. But instead they requested eletricity bill in my name, which I do not have. I do not own my home, I live with my grandparents and my eletricity bill is in my grandfathers name, which I explained to them.
The second thing they requested is a bank statement. But I do not use bank or have a bank account. I told them that it would've made sense to request that IF I deposited via bank account and/or requested a withdrawal via bank account, but thats not the case. I deposited via crypto and requested a withdrawal via crypto. I offered to send them a screenshot of my crypto wallet, showing deposited transactions, etc.
The last thing they requested was selfie with id, and I told them that I can provide that, its not a problem at all.
Thats when they stop replying to my emails. I emailed them 3 times after that, never heard back from them.
Its been over a week.
I contacted their live chat on the website and they told me to contact the support via email. When I told them that they stopped replying to my emails, the guy on live chat said that they dont have to do anything because I refuse to cooperate.
Imagine, they stopped replying to my emails but I am the one who doesnt want to cooperate with them.
Obviously these are all tactics to scam people and keep the money, its so obvious.
I have all the proof that you need that will be attached in this complaint. I have much more proof, but in the complaint section of casino guru I can only attach 5 images. I can definitely send more proof
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