Dragi theresamoore332,
Link koji ste dobili je preslikana veza koja vodi do istog kazina kao VinsParkSpin. Nakon detaljne istrage, zaključili smo da je praksa kazina da igračima naplaćuje naknade za obradu neetička i da je u suprotnosti sa fer standardima kockanja. Pored toga, uprkos našim ponovljenim naporima da dođemo i tražimo objašnjenje, kazino nije bio kooperativan i nije uspeo da pruži bilo kakvo valjano opravdanje.
Razumemo da ovo nije ishod kojem ste se nadali, ali nažalost, bez saradnje kazina, malo više možemo da učinimo da pomognemo. Kao rezultat toga, zatvorićemo ovu i sve povezane žalbe kao nerešene, sa klasifikacijom „Nerazuman izgovor".
Takođe imajte na umu da će ovo dodatno negativno uticati na ionako nizak indeks bezbednosti kazina na našoj platformi, posebno zato što koristi zaštitni znak renomiranog brenda da obmane igrače. Preporučujemo vam da budete oprezni kada radite sa ovim operaterom i predlažemo da u budućnosti izaberete kazina sa višim bezbednosnim ocenama.
Hvala vam što ste izabrali Casino.Guru, i žalimo što nismo uspeli da obezbedimo povoljnije rešenje.
Srdačan pozdrav
Veronika
Dear theresamoore332,
The link you received is a mirror link leading to the same casino as WinsParkSpin. After a thorough investigation, we have concluded that the casino's practice of charging players processing fees is unethical and goes against fair gambling standards. Additionally, despite our repeated efforts to reach out and seek an explanation, the casino has been uncooperative and failed to provide any valid justification.
We understand that this is not the outcome you were hoping for, but unfortunately, without cooperation from the casino, there is little more we can do to assist. As a result, we will be closing this and all related complaints as unresolved, with the classification of "Unreasonable Excuse."
Please also be aware that this will further negatively affect the casino’s already low safety index on our platform, especially since it has been using the trademark of a reputable brand to deceive players. We strongly recommend caution when dealing with this operator and suggest choosing casinos with higher safety ratings in the future.
Thank you for choosing Casino.Guru, and we regret that we were unable to secure a more favorable resolution.
Best regards
Veronika
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