The player from India had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The issue was resolved as the player received the withdrawal after communicating with the Complaints Team, who had confirmed that they would assist if the delay persisted beyond 14 days. The complaint was marked as 'resolved' in the system.
Igrač iz Indije je zatražio povlačenje manje od dve nedelje pre podnošenja žalbe. Njihov novac još nije bio primljen. Problem je rešen pošto je igrač primio povlačenje nakon komunikacije sa Timom za žalbe, koji je potvrdio da će pomoći ako kašnjenje potraje duže od 14 dana. Žalba je u sistemu označena kao „rešena“.
Poništavaju moj zahtev za povlačenje navodeći tehničke razloge
Veoma sam razočaran svojim iskustvom u VinSpirit kazinu. Zahtevao sam povlačenje preko [ubacite vremenski okvir, npr. „pre dve nedelje"], a još uvek nisam dobio svoj novac. Pratio sam sve njihove procedure verifikacije i obezbedio potrebne dokumente, ali nije bilo ažuriranja ili jasne komunikacije od njihovog tima za podršku.
Svaki put kada kontaktiram korisničku podršku, dobijam iste opšte odgovore, poput „vaš zahtev se obrađuje" ili „molim vas, budite strpljivi". Čini se kao da samo odugovlače. Legitimnom kazinu ne bi trebalo toliko dugo da obradi povlačenje, posebno kada su depoziti trenutni.
Počinjem da se osećam kao da sam prevaren. Savetovao bih svima koji razmišljaju da igraju ovde da budu veoma oprezni. Dok ne reše moj problem, neću nikome preporučiti VinSpirit
Želite da uključite konkretnije detalje (kao što je datum povlačenja, način plaćanja ili interakcija sa podrškom)? Mogu vam pomoći da ga skrojim
nju.
They are cancelling my withdrawal request by telling technical reasons
I’m very disappointed with my experience at WinSpirit Casino. I requested a withdrawal over [insert time frame, e.g., "two weeks ago"], and I still haven’t received my money. I followed all their verification procedures and provided the necessary documents, but there’s been no update or clear communication from their support team.
Every time I contact customer service, I get the same generic responses, like "your request is being processed" or "please be patient." It feels like they’re just stalling. A legitimate casino should not take this long to process a withdrawal, especially when deposits are instant.
I’m starting to feel like I’ve been scammed. I would advise anyone thinking of playing here to be very cautious. Until they resolve my issue, I won’t be recommending WinSpirit to anyone
Want to include more specific details (like date of withdrawal, payment method, or support interaction)? I can help tailor it furt
her.
Dear rowdykiller01,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Povlačenje primio hvala na odgovoru i vremenu
Withdrawal received thank you for your response and time
Dragi rovdikiller01,
Drago nam je da čujemo da je vaš problem rešen. Označićemo žalbu kao „rešenu" u našem sistemu. Cenimo vašu saradnju i potvrdu. Ako ikada naiđete na probleme sa ovim ili bilo kojim drugim kazinom u budućnosti, slobodno se obratite našem Centru za rešavanje žalbi. Tu smo da pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, bili bismo vam veoma zahvalni ako biste izdvojili trenutak da podelite svoje iskustvo sa našim uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/casino.guru . Iskren pregled, zajedno sa svim predlozima za poboljšanje, bio bi od neprocenjive vrednosti. Vaše povratne informacije mogu pomoći drugima koji možda razmišljaju da nas kontaktiraju radi pomoći u vezi sa problemima vezanim za onlajn kazino.
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Hvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Nick Bacon
Casino.Guru
Dear rowdykiller01,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
