Zdravo Casinoguru,
Imam problem sa Vinstler kazinom.
Tako da sam napravio grešku što sam se registrovao u ovom kazinu. Ali se stalno pojavljivao u mojim e-mailovima i u tekstualnim porukama preko telefona. Stalno sam dobijao poruke i u jednom trenutku sam registrovao nalog. To je protivzakonito, jer im nije dozvoljeno da rade u Holandiji. Imaju nekakvu curacao licencu, ali nikada nisu smeli da mi dozvole da otvorim račun i da im dozvolim da im plaćam.
Dakle, nakon što je to ušlo, započeo sam razgovor sa podrškom da želim da zatvorim svoj nalog i direktno sam tražio od njih povraćaj depozita zbog zavisnosti od kockanja, i činjenice da su mi uzeli novac i da nisu imali dozvolu ili bilo šta drugo pravo da to uzmem. Rekla mi je da je zahtev podnet i da se šalje drugom članu tog kazina.
Sledećeg dana dobijam mejl da ne mogu da vrate novac, ali se nadam da ću prevazići poteškoće.... Stvarno?? Pa time što mi ne vraćam depozite koje su prihvatili protivzakonito, neću to prevazići.
Trebalo bi da mi vrate novac i to sam im zahtevao. Ako se to ne desi, prijaviću ih lokalnim vlastima. Onda neće plaćati samo moje depozite, već još neke. Ali ne odgovaraju nakon moje poslednje pošte, pa mi možda možete pomoći sa ovim.
Hello Casinoguru,
I am having a problem with Winstler casino.
So i made a mistake to register to this casino. But it did keep popping up in my e-mails and in text messages by phone. I did keep getting messages and at one moment i registered an account. This is illegal, because they are not allowed to operate in the Netherlands. They do have some kind of curaçao license, but they never should have let me made an account and let me make payments to them.
So after it did sink in, i did start a chat with support that i wanna close my account and i was directly asking them for a deposit refund due to gambling addiction, and the fact they did take my money and they had no license or any right to take that. She told me that the request was made and being sended to another part member of that casino.
Next day i get an email that they can not refund the money, but hope that i will overcome the difficulties.... Really?? Well by not paying me back my deposits that they accepted illegal, i will not overcome that.
They should pay me my money back and i demanded this to them. If this is not happening i will report them to local authority. Then they are not going to pay only for my deposits, but some more. But they are not responding after my last mail, so maybe can you help me with this.
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