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They confiscate my money

they accuse me for opposite betting

I play on live casino on banker, i was waiting 10 min for make my bet

I wanted to gamble

I bet 2k and i won

They confiscate my money ,, the accuse me of

Funny is that i did samethings last week and noone confiscate my funds, now that i make it with bigger money they confiscate it

Hello diegogargano1986,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winz.io Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How exactly did you make the opposite bet by the casino's claim? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi, I verified the account at their request last week

I played baccarat on the player

They have a limited duration promotion and I decided to take advantage of it.

But they accused me of collusion, which is not true, I simply tried to take advantage of their promotion (where opposite betting is absolutely not mentioned)

I spoke to the casino yesterday, and in live chat they always repeated the same things to me, citing anti-fraud article 10

Where opposite betting is not mentioned either.

Then, after my insistence in asking where opposite betting was mentioned, they closed the possibility of speaking to them.

Via email they simply told me that I violated it/c, that they closed my account, confiscated my funds and that their decision is irrevocable

Ciao, il conto l avevo verificato sotto loro richiesta la scorsa settimana

Ho giocato al baccarat sul player

Loro hanno una promozione di durata limitata e ho deciso di sfruttarla.

Ma mi hanno accusato di collusion, cosa che non e' vera, ho semplicemente provato a sfruttare la loro promozione (dove non e' assolutamente citato l opposite betting)

Ho parlato ieri con il casino, e in chat live mi hanno ripetuto sempre le stesse cose citando articolo 10 antifrode

Dove non e' citato neanche l opposite betting.

Poi dopo le mie insistenze nel chiedere dove era citato l opposite betting mi han chiuso la possibilita' di parlare con loro.

Tramite email mi han semplicemente detto che ho violato i t/c , che mi han chiuso conto, confiscandomi i miei fondi e che la loro decisione e irrevocabile

Thank you diegogargano1986 for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello diegogargano1986,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Winz.io Casino to join the conversation and participate in the resolution of this complaint.

Dear Winz.io Casino,

Could you please provide us with an explanation of the player's situation in more detail from your point of view? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (tomas.k@casino.guru).

Thank you.

Kind regards,

Tomas

Casino.Guru

Thanks Tomas for the help

Winz Casino no longer responds to me

They accused me of opposite betting and it's not really mentioned on their site

The good thing is that I played with my real balance without any active bonus!!!

If they don't want players who win at the live casino, they can easily remove those tables!!

Not paying your winnings is a symptom of a scam and a scam site

There are no other adjectives to describe it

Grazie Tomas per l aiuto

Winz Casino a me non risponde piu

Mi han accusato di opposite betting e non e' proprio citato nel loro sito

Il bello che ho giocato con il mio saldo reale senza alcun bonus attivo!!!

Se loro non vogliono giocatori che vincono al casino live, possono tranquillamente togliere quei tavoli!!

Non pagare le vincite e' sintomo di scam e di sito truffa

Non ci sono altri aggettivi per descriverlo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Diego,

This is a copy of the email that we have sent you earlier.

Please be informed that, after a thorough investigation, we have identified a breach of our P.10 Anti-Fraud Policy in accordance with the terms and conditions outlined in our website https://winz.io/terms-and-conditions. This violation involves engaging in participating in opposite betting collusion with other players.

As a result of these infractions, we have taken the necessary measures to uphold the integrity of our platform and protect the interests of our community. The balance associated with your account has been confiscated, and your account has been permanently closed based on the decision of our casino administration.

We would like to remind you that such activities are strictly prohibited as per our terms and conditions, and we hold a zero-tolerance policy towards fraudulent behavior. Our commitment to maintaining a fair and secure gaming environment for all our players necessitates these actions.

You may find this information in our terms and conditions P.10:

The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

- participating in any type of collusion with other players

- development of strategies aimed at gaining of unfair winnings

the Company reserves the right to terminate such Player Account and suspend and/or cancel all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right and may be obliged to inform applicable regulatory bodies of the fraudulent actions performed by the player.

The decision is final and indisputable.

Regards,

Winz.io Casino

Hi Winz.io

Since when is playing baccarat a practice of collusion?

Since when can I have an unfair advantage in baccarat?

It's a game where you lose 5% by paying the commission!!!!

I didn't play poker!!

And tell me since I had already played and made a couple of withdrawals on your site

And I did exactly the same thing: PLAYED BACCARAT which is my favorite game!

I repeat, if you don't want us players to play certain games, just exclude them from promotions or from your game offer!

I won a big shot at baccarat and you make excuses not to pay

We players are defenseless because you do what you want as you want and you think it's right??

How can you confiscate the funds because I made a simple game of baccarat?????????????????????????

WHERE IS THE COLLUSION???????

Spend your money on medicines, you deserve cancer, damn thieves!!!

Salve Winz.io

Giocare al baccarat da quando e' una pratica di collusion?

Da quando posso avere un vantaggio ingiusto al baccarat?

E' un gioco dove si perde il 5% pagando la commissione!!!!

Non ho mica giocato a poker!!

E ditemi siccome avevo gia giocato e fatto gia un paio di prelievi sul vostro sito

E ho fatto esattamente la stessa cosa: GIOCATO AL BACCARAT che e' il mio gioco preferito!

Ripeto se voi non volete che noi giocatori giochiamo a determinati giochi basta escluderli da promozioni o dalla vostra offerta di giochi!

Ho vinto un colpo grande al baccarat e voi vi inventate scuse per non pagare

Noi giocatori siamo indifesi perche voi fate quello che volete come volete e vi pare giusto??

Come potete confiscare i fondi perche' ho fatto una semplice giocata al baccarat?????????????????????????

DOVE STA LA COLLUSION???????

Spendete i soldi in medicine vi meritate il cancro maledetti ladriiiiii !!!

I apologize for the delayed response. I'll be handling this complaint for now. I regret any inconvenience this may have caused.

Dear Winz.io Casino Team,

Could you please resend any relevant communication that you had with my colleague Tomas along with supporting evidence to petronela.k@casino.guru?

Thank you very much in advance.

Hello good morning Petronela and thank you very much for trying to help 😊

If possible, I would like to see the proof too since winz.io has never provided any

I'm curious to see what they come up with!

a question: if their bad faith is evident, is it possible to exclude them from your site and your partners and warn all customers of the danger they run by playing on Winz.io?

I met them through you and I would like to prevent other players from having this horrible experience!

Salve buongiorno Petronela e grazie mille per il tentativo di aiuto 😊

gradirei se possibile vederle anche io le prove visto che winz.io non ne ha mai date

sono curioso di vedere cosa s inventano!

una domanda se è evidente la loro mala fede e possibile escluderli dal vostro sito e dai vostri partner e avvisare tutti i clienti del pericolo che corrono a giocare su Winz.io?

io li ho conosciuti tramite voi e vorrei evitare che altri giocatori hanno quest orrenda esperienza!

Hello diegogargano1986,

I appreciate your comments. Currently, I'm in internal discussions with the casino. I'll keep you informed about any further developments as soon as we have updates.

Hello everyone,

I just received a message from the Casino on Skype. I need a little bit of time to check the supporting evidence and I promise to get back to you as soon as possible.

Thank you for your patience.

Hi Petronela,

Honestly, I'm curious to see where their imagination goes

I only have 1 account with Winz.io

So they can't accuse me of multi accounts

And I repeat if they do a 14 day welcome promotion where they put some games on sale it's their choice!

They can easily exclude some...

And prevent us players from playing where they don't want us to

So I repeat, if I lose at baccarat because I pay a commission, how can I collude?

If I wanted to collude and be malicious, don't you think I would have chosen other games?

It is clear that they are making excuses not to pay

ZERO seriousness

ZERO reliability

SCAM 100%

This is what you should write about them

Ciao Petronela,

Sinceramente sono curioso di vedere la loro immaginazione dove arriva

Io ho 1 solo account con Winz.io

Quindi non possono accusarmi di multi account

E ripeto se fanno una promozione di benvenuto di 14 giorni dove mettono in promozione alcuni giochi e' una loro scelta!

Possono tranquillamente escluderne alcuni...

Ed evitare che noi giocatori giochiamo dove loro non vogliono

Quindi ripeto se io al baccarat perdo perche' pago una commissione come posso fare collusion?

Se avessi voluto fare collusion ed esser malintenzionato, non pensi avrei scelto altri giochi?

E' evidente che si stan inventando scuse per non pagare

Serieta' ZERO

Affidabilita' ZERO

SCAM 100%

Questo e' cio che dovreste scrivere su di loro

Hi diegogargano1986,

I fully understand your frustration. I will analyze the supporting evidence and get back to you as soon as possible. Is there any possibility that you could request and forward your full game history to petronela.k@casino.guru meanwhile? Thank you in advance.

Hi Petronela,

unfortunately not.. they blocked my access to my gaming account, and they informed me via email that the decision was final and that they would not return my funds.. perfect scam style of the worst .com

Ciao Petronela,

purtroppo no.. mi hanno bloccato gli accessi al conto gioco, e, mi hanno informato tramite mail che la decisione era definitiva e che non mi avrebbero restituito i fondi.. perfetto stile scam dei peggiori .com

Hi everyone,

I wish to inform you that upon analyzing the data provided by the casino, we will internally discuss this case with the entire team throughout the week. I will promptly update you once we reach a conclusion or if further information is required.

Thank you all for your patience and cooperation.

Hello everyone,

I'm pleased to inform you that we have thoroughly discussed the case internally, as promised. After careful consideration, we have decided to advise the player to contact the Licensing Authority Curaçao Antillephone N.V. (ANT) at complaints@gaminglicences.com. While we acknowledge that this outcome may not be what you were expecting, diegogargano1986, it's important to note that our ability to investigate the entire case is limited.

We empathize with both perspectives. On one hand, the player's previous withdrawals were approved following similar gameplay. On the other hand, certain red flags may arise later during play, as was the case here.

Should you require any assistance with filing an official complaint with the Licensing Authority, please do not hesitate to let me know.

Dear diegogargano1986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Petronela

Yes, I would appreciate assistance

Is it possible to arrange a time for an appointment for next week?

Furthermore, I would like you to strongly consider my proposal to protect your community of players by preventing them from losing money on a scam site like Winz.io.

Thanks for your help

I await a reply

Ciao Petronela

si gradirei avere assistenza

È possibile comcordare un orario per un appuntamento per la prossima settimana ?

inoltre gradirei che prendiate fortemente in considerazione la mia proposta di proteggere la vostra community di giocatori evitando che anche loro possano perdere soldi in un sito truffa come Winz.io

grazie per l aiuto

attendo risposta

Hi diegogargano1986,

Please refer to our article on "How to submit a complaint to a Regulator." I've already provided the email address in my previous response, but if you require further details, please consult the following link.

• Is there anything else I can assist you with?
• Please inform me if you have successfully submitted the official complaint to the Regulator.

Thank you.

Dear diegogargano1986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.