Һvala ti, iulpov, na potvrdi. Kazino nas nije obavestio o bilo kom iznosu koji vam je refundiran osim vašeg početnog depozita, ali drago mi je da čujem da ste primili sredstva.
Bez obzira na to, pošto kazino tim odbija da se pridržava naše odluke u ovom slučaju, ne preostaje nam ništa drugo nego da zatvorimo vašu žalbu kao „nerešenu".
Razumem da ovo nije isһod kojem ste se nadali, ali smanjenje rejtinga koje dolazi sa nerešenim žalbama može ubediti kazino da promeni svoj pristup.
Kao što je ranije pomenuto u ovoj temi, i dalje toplo preporučujem da podnesete zvaničnu žalbu regulatornom telu kazina i/ili imenovanom ADR-u. Zaista verujem da vredi pokušati. Ako promenite svoju odluku o ovome, slobodno mi se obratite putem e-pošte ( KSKSKSKSKS0@email.kkkkk ).
Žao mi je što ovom prilikom nismo mogli biti od veće pomoći.
Kazino može ponovo da otvori ovu žalbu u bilo kom trenutku.
Thank you, yulpov, for confirming. The casino did not inform us about any amount being refunded to you other than your initial deposit, but I’m glad to hear that you’ve received the funds.
Nonetheless, since the casino team is refusing to comply with our ruling in this case, we are left with no choice but to close your complaint as ‘Unresolved’.
I understand this is not the outcome you hoped for, but the decrease in rating that comes with unresolved complaints might persuade the casino to change its approach.
As mentioned earlier in this thread, I still strongly recommend submitting an official complaint to the casino’s regulatory authority and/or the appointed ADR. I truly believe it’s worth a try. Should you change your decision about this, feel free to reach out to me via e-mail (andrej.p@casino.guru).
I am sorry we could not be of more help on this occasion.
The casino can reopen this complaint anytime.
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