Napravljena 2 depozita izgubljena, prvi je bio do 1100 na drugom. Bio je na oko 500,00 kada su poništili moj balans za opklade preko 5,00 dolara, nisam mogao da povratim depozit.
Iskreno, nisam imao pojma da ne mogu da se kladim preko 5 dolara. Kada sam deponovao u BTC, primetio sam da imam gomilu više novca nego što je trebalo. Oni su automatski postavili bonus na moj nalog bez pitanja ili dobijanja iskačućeg prozora ili potrebe da kliknem na kutiju, super, dobio sam bonus! Kada su mi dali bonus, ništa mi nije rečeno ni o kakvim pravilima, niti u iskačućem prozoru sa spiskom pravila. Uopšte nije bilo informacija osim kada sam pogledao u svoj bonus, pokazao je plaithru. Igrao sam satima i dostigao do 1100 dolara u jednom trenutku, a u jednom trenutku čak i do 30. U svakom slučaju, samo su poništili sve bez reči da kada sam razgovarao sa korisničkom službom i bio obavešten da sam prekršio pravila klađenja preko 5 dolara kojih nisam bio svestan. CS momak nije odgovorio na pitanja samo je rekao da je t&c na dnu veb stranice lol. Prekršio sam pravila koja sam shvatio, ali uzimajući u obzir sve i okolnosti kako sam dobio bonus bez apsolutno nikakvih informacija i slobodnog mogućnosti da se kladim na šta god mi se čini, nije u redu.
Priložiću CS chat tranacrip
Made 2 deposits lost 1st one was up to 1100 on the second one. Was at around 500.00 when they voided my balance for making bets over $5.00,not able to recover deposit.
I honestly had no idea I couldn't make bets over $5. When I deposited with BTC I noticed I had a bunch more money than I should have. They placed a bonus automatically to my account without asking or getting a pop-up or having to click a box, awesome I got a bonus! When they gave me bonus I was not told anything about any rules, no pop-up listing any rules. There was no info at all except when I looked in my bonus it showed the playthru. I played for hours getting up to $1100 at one point and d=opting to 30 at one point even. Anyway they just voided out everything without a word that when I talked to customer service and was informed I broke the rules of betting over $5 which I wasn't aware.CS guy didn't ansquestions just said t&c is at the bottom of the pwebsit lol. I broke the rules I get it but taking everything and the circumstances of how I got the bonus with absolutely no info and freely being able to bet whatever I felt like feels wrong.
I will attach CS chat tranacrip
Automatski prevedeno: