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Struggling to get my withdrawal. They reversed it back to credit even though I verified my email sent documents and complied to their requirements. It's been almost 2 weeks now

Dear aphrodite10234,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can better understand the situation.

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Did you attempt to request a withdrawal again after your first request was rejected?
• Is this your first withdrawal in the casino?

Looking forward to hearing from you.

Best regards,

Tomas

Dear aphrodite10234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.