Dragi kazino guru,
Pišem da bih izrazio svoju duboku zabrinutost i frustraciju u vezi sa nedavnim problemom sa kojim sam se susreo sa Zaza kazinom (vinzaza.com).
18. avgusta sam se registrovao i počeo da igram u Zaza kazinu i na svoje oduševljenje osvojio sam ukupno 486 CAD. Međutim, moj nalog je od tada blokiran, a moj dobitak je zadržan od strane kazina. Kao razlog za ovu akciju naveli su svoju listu zabranjenih zemalja. Pažljivo sam pregledao njihovu listu zabranjenih zemalja, i na moje zaprepašćenje, moja matična zemlja, Poljska, nije uključena. Evo liste preuzete sa njihove veb stranice: 1.11. Registracijom u Zaza, igrač potvrđuje da nije stanovnik Avganistana, Albanije, Belorusije, Američke Samoe, Arube, Bonairea, Burme/Mjanmara, Burundija, Barbadosa, Burkine Faso, Kambodže, Centralnoafričke Republike, Kurasa, Demokratske stranke Republika Kongo, Eritreja, Francuska Gvajana, Gvadalupe, Guam, Iran, Irak, Obala Slonovače, Jordan, Liban, Libija, Kuvajt, Malezija, Maršalska ostrva, Maldivi, Mali, Severna Koreja (Demokratska Narodna Republika Koreja), okupirani Palestinci Teritorija, okupirana teritorija Ukrajine (Donjeck, Lugansk, Krim), Portoriko, Katar, Republika Gvineja, Republika Gvineja Bisao, Rusija, Saba, Sent Bartelemi, Sent Martin, Južna Afrika, Somalija, Južni Sudan, Sveti Evstatije , Sudan, Sirija, Tunis, SAD, Mala spoljna ostrva SAD, Devičanska ostrva SAD, Ujedinjeni Arapski Emirati, Venecuela, Jemen, Zimbabve. (Molimo da uzmete u obzir da se ova lista i određena geografska ograničenja mogu primeniti i izmeniti odlukom FATF-a, bilo kojeg međunarodnog organa za sankcije, programera/provajdera igara i procesora plaćanja.)
Lista zabranjenih zemalja, koju je dostavio kazino, eksplicitno isključuje Poljsku iz grupe neprihvatljivih zemalja. Želim da istaknem da Poljska nije prisutna na ovoj listi.
S obzirom na činjenicu da Poljska nije među zabranjenim zemljama, ostao sam duboko zbunjen i frustriran odlukom kazina da blokira moj nalog i zadrži moj zarađeni dobitak. Dozvoljeno mi je da se registrujem, da preuzmem bonus, da pobedim i onda, kada sam pokušao da podignem svoj dobitak - moj nalog je blokiran.
Predstavnik kazina u ćaskanju me je obavestio da lista zabranjenih zemalja na veb-sajtu „nije potpuna" i da mogu odlučiti kad god žele o tome (imam snimke ekrana ovih i drugih njegovih reči).
Moram da dodam da je kazino prvo tražio dokumente za verifikaciju i potpuno verifikovao moj nalog. Tek kasnije su odlučili da mi blokiraju nalog.
Molim vašu hitnu intervenciju po ovom pitanju. Hvala vam što ste odvojili vreme da razmotrite moju žalbu. Radujem se vašem odgovoru i uputstvima kako dalje.
S poštovanjem,
Nikolaj Vajner
Dear Casino Guru,
I am writing to express my deep concern and frustration regarding a recent issue I encountered with Zaza casino (winzaza.com).
On 18 of August , I registered and began playing at Zaza casino, and to my delight, I won a total of 486 CAD. However, my account has since been blocked, and my winnings have been withheld by the casino. They have cited their list of prohibited countries as the reason for taking this action. I diligently reviewed their prohibited countries list, and to my astonishment, my home country, Poland, is not included. Here is the list taken from their website: 1.11. By registering at Zaza, the player confirms that he/she is not a resident of Afghanistan, Albania, Belarus, American Samoa, Aruba, Bonaire, Burma/Myanmar, Burundi, Barbados, Burkina Faso, Cambodia, Central African Republic, Curaçao, Democratic Republic of the Congo, Eritrea, French Guyana, Guadeloupe, Guam, Iran, Iraq, Ivory Coast, Jordan, Lebanon, Libya, Kuwait, Malaysia, Marshall Islands, Maldives, Mali, North Korea (Democratic People’s Republic of Korea), Occupied Palestinian Territory, Occupied territory of Ukraine (Donetsk, Luhansk, Crimea), Puerto Rico, Qatar, Republic of Guinea, Republic of Guinea-Bissau, Russia, Saba, Saint Barthelemy, Saint Martin, South Africa, Somalia, South Sudan, St. Eustatius, Sudan, Syria, Tunisia, USA, US Minor Outlying Islands, US Virgin Islands, United Arab Emirates, Venezuela, Yemen, Zimbabwe. (Please take in consideration that this list and certain geographical restrictions can be applied and amended by the decision of FATF, any international sanctions authority, gaming developers/providers, and payment processors.)
The list of prohibited countries, as provided by the casino, explicitly excludes Poland from the group of ineligible countries. I want to emphasize that Poland is not present on this list.
Given the fact that Poland is not among the prohibited countries, I am left deeply puzzled and frustrated by the casino's decision to block my account and withhold my rightfully earned winnings. I was allowed to register, to claim the bonus, to win and then, when I tried to withdraw my winnings - my account got blocked.
The casino representative in chat informed me that the list of the prohibited countries on the website is "not complete" and they may decide whenever they want about the matter (I have screenshots of these and other words of his).
I have to add that first the casino asked for the verification documents and fully verified my account. Only later, they decided to block my account.
I kindly request your urgent intervention in this matter. Thank you for taking the time to consider my complaint. I look forward to your response and guidance on how to proceed.
Sincerely,
Nikolai Weiner
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