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I have been playing for a few months and at the beginning the winnings (WHICH ARE LESS THAN LOSSES) were made by bank transfer and yesterday they could not be with electronic wallets I gave them the option of jetopn wallet and skill and without results

They have closed my account and kept 110 euros

llevo jugando unos meses y al principio se retiraba las ganacias ( QUE SON MENOS QUE LAS PERDIDAS ) se realizaban por tranasferencia bancaria y ayer no se podia son con billeteras elctronicas les di la opcion de jetopn wallet y skill y sin resultados

Han cerrado mi cuenta y se jhan quedado con 110 euros

Dear soldado101010,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that you have made successful withdrawals before? Have you accumulated your funds with or without an active bonus, please?

Have you asked the casino to provide an explanation? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here).

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

ALL lies have canceled my account without my authorization and have kept the money and something else, withdrawals keep them in progress for more than 24 hours and giving the option to cancel the withdrawal and that trick is very old nowadays the players we like fast withdrawals that is normal since deposits are instantaneously POWER CASIBO is an example in a minute you have it

TODO mentira han cancelado mi cuenta sin mi autorizacion y se han quedado con el dinero y otra cosa los retiros los mantienen en progreso mas de 24 horas y dando la opion a cancalar el retitro y ese truco es muy viejo hoy en día los jugadores nos gustan retiros rapidos que es lo normal ya que los depositos son al instamte POWER CASIBO es un ejemplo en un minuto lo tienes

sorry they kept the money

perdon se han quedado con el dinero

I never use the vouchers, nothing is free THANKS

nunca utizo los bonos, nada es gratis GRACIAS

Thank you for your reply, soldado101010. Do I understand correctly that your account wasn't verified before the casino closed it?

thank you

muchas gracias

Dear soldado101010,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

the account is verified and suspended by themselves by notifying them of my complaint of not allowing withdrawals by bank transfer as up to that moment

esta verificada la cuenta y suspendida por ellos mismo al notificarle mi queja de no permitir retiros mediante transferencia bancaria como hasta ese momento

Thank you very much soldado101010 for your reply. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thanks

Gracias

Hello soldado101010.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Thanks

Gracias

It is not untrue since you are using the domain of Spain without respecting the regulation of the gambling regulations of the Kingdom of Spain

And they closed the account due to having me all night until I exhausted my sleep and there is no right

If you win you win and if you lose you lose

And respect the regulatory regulations of the game of each country that you are like pirates without flags

Thanks

no es infundad ya que estais usando el dominio de España sin respetar la regulacion de las normativas de juego del Reinado de España

Y cerraron la cuenta debido a tenerme toda la noche hasta agotar mi sueño y no hay derecho

Si se gana se gana y si se pierde se pierde

Y respetar las normativas reguladoras del jego de cada pais que sois como piratas sin banderas

Gracias

And I also tell you that they have no right to change the withdrawal methods and yet for deposits there is never any change, rather difficulties.

Y también os digo que no tienen derecho alguno para cambiar los metodos de retiro y sin embargo para los depositos no hay nunca cambio más bien dificultades

Hello there.

I am extending the timer by 7 days since we need more time for the case evaluation.

thank you

Cheers

muchas gracias

saludos

Hey soldado101010.

May I kindly ask you to provide us with your bank history? Is the bank account number from the casino proof the same as you are using?

Be aware that the casino has a right to close your account without any reason. However, the balance has to be paid (except for justified confiscation).

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

the charges no longer come in the name of the casino

It is a payment gateway called €20.00

FLWELECTRICALCONT

01/22/2022 12:12:30

- €20.00

ya los cargos no vienen a nombre del casino

Es una pasarela de pago llamada 20,00 €

FLWELECTRICALCONT

22/01/2022 12:12:30

- 20,00 €

and all the casino is the one they use to accept deposits without being identified

Thanks

y todos lo casino es la que usan para aceptar los depositos sin ser identidicados

Gracias

May I kindly ask you to provide us with your bank history? Is the bank account number from the casino proof the same as you are using?

Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

do not withdraw them

no los retiros

soldado101010, if you fail to provide me with valid evidence sustaining your claims, I will be forced to reject your case.

reject it

thank you

rechazalo

muchas gracias

Unfortunately, we’re forced to reject this case because the player has stopped cooperating and requested us to reject this case. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.