Dragi Brakipoo,
Žao nam je što vidimo vašu žalbu.
Prema našem timu za plaćanja i podacima u sistemu, vaš nedavni zahtev za povlačenje nije mogao da se obradi zbog „neuspešnog" depozita. Kriptovaluta koju ste deponovali imala je nižu vrednost od iznosa koji ste naručili, pa je vaš depozit smatran „neuspešnim". Da bismo osigurali pravičnost, u potpunosti smo refundirali vaš depozit.
Štaviše, povlačenje u toj kriptovaluti nije bilo uspešno jer je opcija omogućena samo ako je depozit uspešan.
Naš tim za korisničku podršku je ranije razgovarao o tome sa vama i podelio vam mnogo više detalja, ali ako imate još pitanja ili vam je potrebna dodatna pomoć, ne ustručavajte se da se obratite. Tu smo da pomognemo!
Srdačan pozdrav,
Kazino Zinkra
Dear Braxypoo,
We’re sorry to see your complaint.
As per our payments team and the data in the system your recent withdrawal request couldn’t be processed due to an "unsuccessful" deposit. The cryptocurrency you deposited had a lower value than the amount you ordered, therefore, your deposit was considered as "unsuccessful". To ensure fairness, we’ve refunded your deposit fully.
Furthermore, the withdrawal in that cryptocurrency was not successful because the option is only enabled if the deposit is successful.
Our Customer Service team has previously discussed this with you and have shared a lot more details, but if you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
Zinkra Casino
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