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Subject: Allowed to Play Despite OASIS Ban at Casino ZotaBet - Complaint

Hello everyone,

I want to share a serious issue and hope for your support and advice.

Despite my active OASIS ban and a player protection ban, Casino ZotaBet allowed me to play. As you know, the OASIS ban is intended to protect vulnerable players and should be strictly adhered to. The fact that I still had access to play clearly shows a violation of legal regulations and player protection measures.

Here are the details:

Casino: ZotaBet

Description: Despite my ban, I was able to log in and play. I have screenshots and account statements as proof that this indeed happened.

I have already contacted ZotaBet’s customer service and am awaiting a response. However, so far, I have not received any satisfactory explanation or apology.

I want to make this issue public to warn other players and hope that the casino will be held accountable. Has anyone had similar experiences? What steps can I take to ensure the casino is held responsible and that such incidents do not happen again?

Thank you for your support.

Betreff: Trotz OASIS-Sperre vom Casino ZotaBet spielen lassen - Beschwerde

Hallo zusammen,

ich möchte ein ernstes Anliegen teilen und hoffe auf eure Unterstützung und Ratschläge.

Trotz meiner aktiven OASIS-Sperre und einer Spielerschutzsperre hat das Casino ZotaBet mich spielen lassen. Wie ihr wisst, dient die OASIS-Sperre dazu, gefährdete Spieler zu schützen und sollte strikt eingehalten werden. Dass ich trotzdem Zugang zum Spielen hatte, zeigt einen klaren Verstoß gegen die gesetzlichen Vorschriften und den Spielerschutz.

Hier sind die Details:

Casino: ZotaBet

Beschreibung: Trotz meiner Sperre konnte ich mich einloggen und spielen. Ich habe Screenshots und Kontoauszüge als Beweis, dass dies tatsächlich passiert ist.

Ich habe bereits den Kundenservice von ZotaBet kontaktiert und warte auf eine Antwort. Bisher habe ich jedoch keine zufriedenstellende Erklärung oder Entschuldigung erhalten.

Ich möchte dieses Problem publik machen, damit andere Spieler gewarnt sind und hoffe, dass das Casino zur Rechenschaft gezogen wird. Hat jemand ähnliche Erfahrungen gemacht? Welche Schritte kann ich unternehmen, um sicherzustellen, dass das Casino zur Verantwortung gezogen wird und sich so etwas nicht wiederholt?

Vielen Dank für eure Unterstützung.

Dear partnercash2008,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZotaBet Casino.

Please understand OASIS is a self-exclusion scheme where participation is mandatory only by the casinos licensed under the German license. The protection doesn't extend to online casinos outside of German license. ZotaBet Casino is licensed under Curaçao Antillephone https://casino.guru/licensing-authorities/curacao-license-3

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account closed?
• Have you informed the casino about any gambling problems directly?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear partnercash2008,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.