Poštovani adrianolimaki,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Zulabet kazinom. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li potvrditi da li ste prošli punu KIC verifikaciju?
Da li ste ranije izvršili uspešne isplate iz ovog kazina?
Da li ste od ovog kazina dobili neko objašnjenje zašto je vaš nalog zatvoren?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear adrianolimaky,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Zulabet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the full KYC verification?
Have you made any successful withdrawals from this casino before?
Have you received any explanation from this casino as to why your account was closed?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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