Igrač iz Kine je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Problem igrača se odnosio na sportsko klađenje, pa smo žalbu odbili.
The player from China has submitted a withdrawal request less than two weeks prior to contacting us. The player's issue was related to sports betting, so we rejected the complaint.
Igrač iz Kine je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Problem igrača se odnosio na sportsko klađenje, pa smo žalbu odbili.
Dragi kazino guru,
Pišem vam danas sa hitnom pritužbom i iskreno se nadam da ćete mi pomoći ili dati neki savet. Koristio sam 1vin platformu i za igre na automatima i za sportsko klađenje. U julu sam se kladio na fudbalsku utakmicu i imao sreću da pobedim. Dobitak iz meča je pripisan na moj račun, a ja sam priložio snimak moje pobede za vašu referencu.
Nakon toga, kada sam pokušao da izvršim povlačenje, 1vin Casino me je zamolio da završim KIC (Knov Iour Customer) proces verifikacije, uključujući obezbeđivanje video verifikacije. Udovoljio sam svim njihovim zahtevima, shvatajući važnost takvih procedura u industriji kockanja na mreži. Pre nekoliko dana, dobio sam e-poruku iz kazina u kojoj se navodi da je moja KIC verifikacija uspešno završena i da mogu da nastavim sa povlačenjem.
Međutim, kada sam se prijavio na svoj nalog, bio sam šokiran kada sam otkrio da je novac koji sam osvojio u prethodnom meču vraćen. Kazino mi je vratio samo početni ulog i otkrio sam da su svi moji dobici misteriozno nestali. Zbunjen i frustriran, kontaktirao sam onlajn korisničku podršku kazina, tražeći objašnjenje.
Na moje zaprepašćenje, predstavnik korisničke podrške me je obavestio da je došlo do greške u njihovom izračunavanju kvota, i kao rezultat toga, oni su podmirili moju opkladu na kvotu 1:1 umesto na tačne kvote. Smatram da je ovo ponašanje krajnje neprihvatljivo i smatram ga jasnim slučajem obmane. Imao sam iskustva sa raznim onlajn kazinom u prošlosti, ali nikada nisam bio tretiran na tako apsurdan i neverovatan način. Ovoj situaciji nedostaje kredibilitet i ja sam odlučan da pronađem rešenje.
Tražim vaše smernice o tome kako da pozovem 1vin Casino na odgovornost za svoje postupke i da povratim novac koji je s pravom moj. Vaša stručnost u ovoj stvari bi bila veoma cenjena, jer sam u nedoumici kako da nastavim.
ID mog naloga je 37546990.
Hvala vam na pažnji, Casino Guru.
S poštovanjem,
jiniang
Dear Casino Guru,
I am writing to you today with an urgent matter of complaint, and I sincerely hope that you can assist me or provide me with some advice. I have been using the 1win platform for both slot machine games and sports betting. In July, I placed a bet on a football match and was fortunate enough to win. The winnings from the match were credited to my account, and I have attached a screenshot of my win for your reference.
Subsequently, when I attempted to make a withdrawal, I was asked by 1win Casino to complete a KYC (Know Your Customer) verification process, including providing a video verification. I complied with all their requests, understanding the importance of such procedures in the online gambling industry. A few days ago, I received an email from the casino stating that my KYC verification had been successfully completed, and I could proceed with my withdrawal.
However, upon logging into my account, I was shocked to discover that the money I had won in the previous match had been refunded. The casino only returned my initial stake, and I found that all my winnings had mysteriously disappeared. Perplexed and frustrated, I contacted the online customer support of the casino, seeking an explanation.
To my dismay, the customer support representative informed me that there had been an error in their odds calculation, and as a result, they had settled my bet at 1:1 odds instead of the correct odds. I find this behavior highly unacceptable and consider it a clear case of deception. I have had experience with various online casinos in the past, but I have never been treated in such an absurd and unbelievable manner. This situation lacks credibility, and I am determined to find a resolution.
I am seeking your guidance on how to hold 1win Casino accountable for their actions and reclaim the money that is rightfully mine. Your expertise in this matter would be greatly appreciated, as I am at a loss for how to proceed .
My account ID is 37546990.
Thank you for your attention, Casino Guru.
Sincerely,
jinyang
Dear jjgobro,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Draga Veronika,
Čini se da možda niste dobro pročitali moj broj. Moja KIC verifikacija je zaista odobrena, a kazino je potvrdio da je moje povlačenje u redu. Pravi problem leži u činjenici da su povukli sva moja sredstva, uključujući i moj dobitak, mnogo dana nakon završetka meča. Čini se da je ova radnja lažna i ljubazno vas molim da kontaktirate 1vin Casino u moje ime kako biste tražili razumno objašnjenje. Ako ne, biću primoran da eskaliram svoje žalbe protiv njih na više platformi.
Hvala, Veronika.
S poštovanjem,
Jiniang
Dear Veronika,
It seems that you may not have thoroughly read my issue. My KYC verification has indeed been approved, and the casino has confirmed that my withdrawal is in order. The real problem lies in the fact that they have retracted all my funds, including my winnings, many days after the conclusion of the match. This action appears to be fraudulent, and I kindly request that you contact 1win Casino on my behalf to seek a reasonable explanation. If not, I will be compelled to escalate my complaints against them on multiple platforms.
Thank you, Veronika.
Sincerely,
Jinyang
Dragi jjgobro,
Izvinjavam se zbog zabune. Moj prvi odgovor je sistem automatski objavio u skladu sa podacima koje ste dostavili uz vašu žalbu.
Nažalost, još uvek nemamo ogranak koji se bavi sportskim klađenjem, ali mogu da predložim tri veb stranice koje to rade:
https://vvv.bookmakers.bet/submit-a-complaint/
https://vvv.top100bookmakers.com/contact-us/
https://vvv.sportsbookreviev.com/sportsbook-complaint/
Nadam se da će moći da vam pomognu oko vašeg problema. Imajte na umu da ne bismo mogli da vas ispravno savetujemo jer nemamo dovoljno uvida u sportsko klađenje i ne bismo mogli kompetentno da procenimo sve prednosti i nedostatke. Stoga će vaša žalba biti odbijena.
Zaista mi je žao što nismo mogli više pomoći.
Hvala na razumevanju.
Srdačan pozdrav,
Veronika
Dear jjgobro,
I am sorry for the confusion. My first response was posted automatically by the system according to the data you submitted with your complaint.
Unfortunately, we don't have a branch dealing with sports betting yet, but I can suggest three websites that do:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
I hope they will be able to help you with your issue. Please understand, that we wouldn't be able to advise you correctly as we don't have enough insight on sports betting, and we wouldn't be able to judge competently all the pros and cons. Therefore, your complaint will be rejected.
I’m truly sorry we couldn’t be of more help.
Thank you for your understanding.
Best regards,
Veronika
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.