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21bit Casino - Veb greška blokira pokušaj povlačenja igrača.
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Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Poland, who regularly deposited and withdrew in LTC cryptocurrency, experienced a website error that prevented him from withdrawing 2 LTC. Despite trying different browsers and devices, the issue persisted. The casino's payment department's response was delayed and unhelpful. The player had not used any bonuses and stated it was a real money deposit and winnings. After some time, the player managed to order the payment and withdraw without any error. The player confirmed that the issue had been successfully resolved and the cashout was received as usual. Consequently, we closed the complaint as 'resolved'.
Igrač iz Poljske, koji je redovno deponovao i povlačio u LTC kriptovaluti, doživeo je grešku na veb lokaciji koja ga je sprečila da povuče 2 LTC. Uprkos isprobavanju različitih pregledača i uređaja, problem je ostao. Odgovor odeljenja za plaćanje kazina bio je odložen i beskorisan. Igrač nije koristio nikakve bonuse i izjavio je da se radi o depozitu i dobicima od stvarnog novca. Posle nekog vremena, igrač je uspeo da naruči uplatu i povuče bez greške. Igrač je potvrdio da je problem uspešno rešen i da je isplata primljena kao i obično. Shodno tome, zaključili smo žalbu kao „rešenu“.
Zdravo, nikada nisam imao problema sa ovim kazinom, imam puno depozita i nekoliko povlačenja u svojoj istoriji. Uvek sam plaćao u LTC kriptovaluti. Trenutno imam 2 LTC na svom nalogu, ali ne mogu da ih povučem zbog greške na veb lokaciji (dodaću snimak ekrana), kazino nije uradio ništa da ispravi ovu grešku pet dana, potrebno im je jako dugo da odgovori na e-mailove. Pisali su mi da pokušam da naručim iz različitih veb pretraživača, sa desktop računara, iz Vindovs-a. Probao sam sve opcije i još uvek ne mogu da izvršim povlačenje. stvar je trebalo da se pozabavi odeljenje za plaćanje i posle izvesnog vremena su mi poslali screenshot da je uplata naručena, problem je bio što su mi poslali transakciju od 8. septembra koju sam već odavno dobio, a 2 LTC na računu i dalje ne mogu da se povuku.
Hello, I have never had any problems with this casino, I have a lot of deposits and a few withdrawals in my history. I have always paid in LTC cryptocurrency. Currently, I have 2 LTC in my account but I cannot withdraw them due to an error on the website (I will add a screenshot), the casino has not done anything to fix this error for five days, they take a very long time to respond to e-mails. They wrote to me to try to order from different web browsers, from a desktop computer, from Windows. I've tried every option and I still can't make a withdrawal. the matter was supposed to be handled by the payment department and after some time they sent me a screenshot that the payment had been ordered, the problem was that they sent me the transaction from September 8, which I had already received a long time ago, and the 2 LTC on the account still cannot be withdrawn.
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem sa povlačenjem.
Imajte na umu da raznovrsnost i dostupnost načina plaćanja ne upravlja isključivo kazino. Nekoliko faktora, kao što su organ za izdavanje dozvola, geolokacija, ugovori sa provajderima plaćanja i bankarska ograničenja, svi imaju veliki uticaj. Ako je način plaćanja bio dostupan za depozite, to ne znači nužno da će biti ponuđen i za isplate, takođe se može prekinuti u bilo kom trenutku. Nažalost, kazina su ponekad nemoćna i ograničena u ponudi načina plaćanja svojim klijentima.
Možete li da nam kažete da li ste bili obavešteni o bilo kom alternativnom metodu za povlačenje dobitaka?
Da li je vaš nalog u prošlosti uspešno verifikovan?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear Chris24,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings?
Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Još uvek nisam dobio nikakav odgovor na moj problem sa plaćanjem osim što je stvar prosleđena odgovarajućem odeljenju. Čak sam im poslao video i snimak pokušaja povlačenja i zamolio ih da ručno naruče povlačenje na moju LTC adresu. Što se tiče alternativnih načina povlačenja, oni nisu opcija jer je celokupno stanje na računu u LTC kriptovaluti i nije moguće zameniti sredstva za drugu valutu ili FIAT.
Imam pet povlačenja u istoriji naloga, verifikacija nikada nije bila potrebna, a sada nisam dobio nikakvu informaciju koja bi sada bila neophodna. greška koja se pojavljuje pri pokušaju povlačenja nema nikakve veze sa verifikacijom, to je greška na strani kazina vezana za njihov sistem. oba polja, tj. ltc broj i adresa novčanika su ispravno popunjena.
Nisam koristio nikakve bonuse, to je bio depozit za pravi novac i dobici od stvarnog novca.
I still have not received any response to my payment problem except that the matter has been forwarded to the appropriate department. I even sent them a video and recording of the withdrawal attempt and asked them to manually order the withdrawal to my LTC address. As for alternative withdrawal methods, they are not an option because the entire account balance is in the LTC cryptocurrency and it is not possible to exchange funds for another currency or FIAT.
I have five withdrawals in my account history, verification was never needed, and now I have not received any information that would be necessary now. the error that appears when trying to withdraw has nothing to do with verification, it is an error on the casino's side related to their system. both fields, i.e. the ltc number and the wallet address, are filled in correctly.
I have not used any bonuses, it was real money deposit and real money winnings.
Hvala ti, Chris24, na odgovoru. Da li sam dobro razumeo da je vaš problem u međuvremenu uspešno rešen? Da li imam vašu dozvolu da zatvorim ovu žalbu kao rešenu ili postoji još nešto čime bismo mogli da pokušamo da vam pomognemo? Radujemo se Vašem odgovoru.
Thank you, Chris24, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
Pošto je problem uspešno rešen, sada ćemo zatvoriti žalbu kao „rešenu" u našem sistemu. Puno vam hvala, Chris24, na saradnji i potvrdi, i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Petronela
Casino.Guru
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Chris24, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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