The player from Brazil had admitted to having two accounts at the casino due to a gambling addiction. He had provided false information during registration, which was a violation of the casino's Terms and Conditions. The casino had blocked one account with winnings of 5170 Brazilian real. The player had argued that it was unfair as his second account had a larger amount, and felt the casino should not have held his funds. However, we had found that creating multiple accounts violated the casino's rules. We had informed the player that we could not assist him in this case and advised him to seek help for his gambling addiction. We had provided resources for self-exclusion and professional assistance. The complaint had been rejected due to the player's violation of the casino's rules.
Igrač iz Brazila je priznao da ima dva naloga u kazinu zbog zavisnosti od kockanja. Prilikom registracije dao je lažne informacije, što je predstavljalo kršenje Uslova i odredbi kazina. Kazino je blokirao jedan račun sa dobicima od 5170 brazilskih reala. Igrač je tvrdio da je to nepravedno jer je njegov drugi račun imao veći iznos, i smatrao je da kazino nije trebalo da drži njegova sredstva. Međutim, otkrili smo da kreiranje više naloga krši pravila kazina. Obavestili smo igrača da mu u ovom slučaju ne možemo pomoći i savetovali ga da potraži pomoć zbog zavisnosti od kockanja. Obezbedili smo resurse za samoisključivanje i stručnu pomoć. Žalba je odbijena zbog toga što je igrač prekršio pravila kazina.
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